The Federal Communications Commission (FCC) has issued a notice of intent to consolidate multiple contact center support service contracts into a single integrated contract. The consolidation will combine four separate contracts covering Licensing and Auction Customer Support Services, Broadband Data Collection Program support, and Consumer Complaint Center services under one management structure.

The FCC intends to award this consolidated contract through a sole source award to an eligible tribal 8(a) contractor. The contract structure includes a one-year base period plus four one-year option periods, with the first year designated for transition and establishing consolidated operations. The total estimated value exceeds a redacted threshold amount.

The consolidation is designed to eliminate redundancies, provide long-term cost savings, and ensure consistent service delivery. Additional benefits include reduced administrative overhead, improved quality assurance, streamlined acquisition timelines, enhanced operational efficiency, and the ability to implement changes across all contact center support services more effectively.

This notice serves as public notification of the requirement consolidation in accordance with FAR 7.107-5(c)(1). The award is scheduled for September 30, 2025, though the specific contractor and contract value remain to be determined at this time.

FCC Contact Center Support Services

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