F5 big-IP service premium (level 1-3)
Awarded Award Notice Posted
- Solicitation number
- N68908-17-R-0032
- Agency
- Bureau of Medicine and Surgery Department of the Navy, Department of Defense
- Awarded
- to KEM Technology LLC
- Set-aside
- Total Small Business
Opportunity facts
- Contract number
- N6890817P0184 Federal contract award
- NAICS code
- 541519 Other Computer Related Services
- PSC
- Not on record
- Place of performance
- 4650 Taylor Road, Bldg. 17B, STE 3G Bethesda, Maryland 20889, United States
Notice details come from SAM.gov. Updated .
Notice text
Added: Aug 16, 2017 4:07 pm
1. The vendor shall provide Navy Booodborne Infection Management Center with equipment, maintenance/warranty and repair/replacement services on F5 hardware which include the following criteria:
• F5 BIG-IP SERVICE PREMIUM (LEVEL 1-3) for Serial # F5-HHGL-BMIG
• F5 BIG-IP SERVICE PREMIUM (LEVEL 1-3) for Serial # F5-TKII-VAIH
2.The vendor shall:
a.Provide customer with remote technical support and diagnostics (at customer's discretion) for the duration of the Agreement.
b.Provide the ability to create, edit, upload and modify F5 support cases through Web Support 24 hours a day.
c.Replace any equipment as required under the terms of the purchased service agreement.
d.Provide initial hardware warranty.
e.Provide live technical support specified on this service contract. Provide updated versions of software, to include maintenance and feature releases at no additional cost to F5.
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