Everbridge Products and Services

The Department of Commerce Office of the Secretary is seeking a contractor to provide Everbridge emergency notification and alert system products and services across its 12 bureaus, which operate in the United States, six territories, and over 70 international offices serving 45,000 employees. The procurement will be executed through a 5-year Blanket Purchase Agreement (BPA) for perpetual software licenses, annual maintenance, subscriptions, cloud-based services, consulting, training, and integration services. Key contract requirements include maintaining product/pricing lists on GSA Advantage, accepting government purchase cards, providing monthly transaction reports, and quarterly program management meetings. The contractor must ensure compliance with federal security standards including FISMA, FIPS 199, and NIST SP 800-53, with specific technical requirements such as supporting two-factor authentication, IPv6, Section 508 compliance, and data encryption. The pre-solicitation notice was posted on February 5, 2025, with responses due by February 14, 2025, under the NAICS category 541519 for Other Computer Related Services.

The procurement does not have a specific set-aside designation and will be open to qualified contractors. The BPA will not directly obligate funds but will allow for individual task and delivery orders to be issued against it. While no specific incumbent is mentioned, the solution must support integration across multiple bureau environments and handle communication for a large, distributed workforce of 45,000 employees. The technical solution must provide robust security features, including Trusted Internet Connections compliance and the ability to send emergency notifications via multiple communication channels such as text, email, and other methods. The contract will be structured to allow flexible implementation across the Department of Commerce's diverse operational environments, with an emphasis on scalable, secure emergency communication capabilities. Pricing is expected to be discounted from standard GSA Advantage rates, and the contractor will be required to provide comprehensive utilization data tracking and customized reporting capabilities.