ERISA Filing Acceptance System II (EFAST2) Operations and Maintenance
Closed Pre-Solicitation Posted
- Solicitation number
- 1605TA-24-N-00008
- Agency
-
Office of the Assistant Secretary for Administration and Management
Department of Labor
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Washington, District of Columbia 20001, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Department of Labor (DOL) is issuing a Request for Information (RFI) to obtain industry input on the procurement of services to support the operations and maintenance of the ERISA Filing Acceptance System II (EFAST2). The key requirements include data collection, processing, and dissemination, stakeholder support, and program management services such as annual rollover changes, system maintenance, contact center operations, quality assurance and control, software and licensing, and Internet Filing Acceptance Service (IFAS) operations. The DOL is seeking responses from interested parties with experience in managing and maintaining similar form processing applications, developing and managing applications with technologies like Java and Angular, annual forms development lifecycle, requirements specification and third-party software integration, contact center support, and public/government search capabilities. Responses to the RFI should be submitted by 3:00 PM EDT on October 11, 2024.
This pre-solicitation notice does not have a set-aside designation and does not mention any potential incumbents or current contractors. The DOL is not soliciting quotes or proposals at this time and will not award a contract from this RFI. The anticipated North American Industry Classification System (NAICS) code is 541512, Computer Systems Design Services, and the Product Service Code (PSC) is R499, Support- Professional: Other.
Notice text
The U.S. Department of Labor (DOL) is issuing this Request for Information (RFI) in order to obtain industry input on a requirement for the procurement of (1) collection, processing, and dissemination of Government data, (2) support of stakeholders (filers, third-party software, and Government), and (3) management services to support the Office of the Chief Information Officer (OCIO), Business Applications Services (BAS).
Annual Rollover Baseline Changes to operate the system for each processing year and to “rollover” in preparation for succeeding processing year
• Advanced Search Features on filings
• System Maintenance activities such as system patching, system updates, etc.
• Contact Center Operations to respond to calls, emails and web inquiries. Includes Chatbot support and user satisfaction analysis
• Program ISO and Support to maintain designated level of system security compliance
• Program Management to maintain a stable management presence for all contractor work activities
• Quality Assurance to establish and maintain a software quality program through all phases of the system development life cycle
• Quality Control to provide an independent quality control unit to measure and report on all performance standards defined in the contract
• Software and License Agreements necessary to support the EFAST2 solution
• Travel, as needed, to support training and Third-Party Developer Conference activities
• Internet Filing Acceptance Service (IFAS) to operate and maintain a high-performance, high-availability, and fully automated service for use by Third Party software
• Performance Monitoring of all system components
• Web Content Management to support a workflow for approved content changes
• Change Management using DevSecOps methodologies
• Third Party Developer Conference to plan and communicate EFAST2 changes
• Non-recurring Rollover Changes to support legislative changes
Files
| File | Type | Posted |
|---|---|---|
| 1605TA-24-N-00008.pdf |
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