Enterprise Service Desk T-Metrics

The Department of the Army, specifically the Combat Capabilities Development Command (DEVCOM) Aviation and Missile Center (AvMC) at Redstone Arsenal, Alabama, has issued a Sole Source Special Notice for a T-Metrics ACD Contact Center system installation. This Special Notice is identified with the Federal Contract Opportunity ID ae8c1e7c5b3d4a3e81273ff258a25551 and was posted on March 4, 2025, with a response deadline of March 10, 2025. The notice is explicitly for a sole source procurement with T-Metrics Inc, which is considered the only source capable of providing the specific ACD system required. The procurement utilizes the North American Industry Classification System (NAICS) code 513210 and follows Federal Acquisition Regulation (FAR) guidelines for non-competitive acquisitions.

The purpose of this Special Notice is to procure a turnkey installation of the T-Metrics ACD Contact Center system, including all associated hardware and software components. While this is a sole source synopsis, the government will still consider capability statements, proposals, or quotations from other sources received within three days of publication. Interested contractors must provide sufficient documentation to establish their capability to fulfill the requirement, though the agency emphasizes this is not a competitive quote request. No solicitation documents currently exist, and the government retains sole discretion in the contract determination. Contractors are instructed that phone calls will not be accepted, and all responses must be submitted in writing. The notice explicitly states that ACC-RSA will not be responsible for any costs incurred by interested parties in responding to this notice, and there is no set-aside for this procurement.