Enterprise Laboratory Information System (ELIMS) Annual Maintenance Agreement and Support Services

This is a notice of intent to issue an award on the basis of other than full and open competition in accordance with the Federal Acquisition Regulation (FAR) 6.302-1 only one responsible source and no other supplies of services will satisfy agency requirements.
The US Army Medical Research Acquisition Activity (USAMRAA) The U.S. Army Medical Research Acquisition Activity (USAMRAA) intends to issue a single source award to Abbott Informatics. The total award amount is estimated to be $2,428,309.00. This new requirement is for the purpose of defining the terms and conditions under which Technical Support, Maintenance and Software Upgrades will be provided by Abbott Informatics Inc. in technical support of the STARLIMS software application deployed throughout the Army Public Health Enterprise laboratories at the following location:

1. Aberdeen Proving Ground, Maryland
2. Landstuhl Regional Medical Center, Germany
3. Joint Base San Antonio (JBSA), Texas
4. Camp Zama, Japan

Objectives: The objective of this requirement is to provide support services:

Objective 1- Software Maintenance Support

Objective 2 - Software Upgrades

Objective 3 - Technical Support

Objective 4 - License Renewal

Objective 5 - Training

Specific Task/Requirement:

Objective 1: Key Task 1 - Software Maintenance: The Contractor shall provide the Government with copyrighted patches, bug fixes and releases of the Software.

Objective 1: Key Task 2 the Contractor shall notify the Government of any material defects or malfunctions in the Software or related documentation that it learns from any source. These material defects will be published in one of the following methods: Vendor's website, email, telephone or written letter

Objective 2: Key Task 1 - Software Upgrades: The Contractor shall provide the Government with all minor/major software version releases.

Objective 2: Key Task 2 - The Contractor shall supply the Government with copies of the Software and relevant documentation revised to reflect significant updates and enhancements to the software made by the Contractor, if any, during the period of this contract. Such enhancements may include, without limitation, modifications to the Software that increase its speed, efficiency, and/or ease of operation.

Objective 3: Key Task 1 - Technical Support: The Contractor shall provide the Government with access to their technical support center that allows the Government to request technical support via calling the Contractor's telephone support phone number, emailing a technical support engineer or submitting a form online. Support assistance may be delivered by telephone, email and/or remote assistance via a web meeting.

Objective 3: Key Task 2 - The Contractor shall respond to the Support Request in relative to the following priorities:

PRIORITY IMPACT EXAMPLES
1 - Critical 24 Hours Service Outage or a major application problem making it impossible to use the application Service is not available, application does not save critical data correctly.
2 - Major - 48 hours Impact Users at more than one site impacted and no work arounds exists Slow application response time, session timeouts, some application functionality is broken.
3. Ordinary/Routine - 5 Bus. Days Impact Users in small number at one site or combine site locations, but a workaround exists. Users running a supported browser are affected, but can use an alternate browser. Some minor application functionality is broken, but the service is still usable.
4. Low - 10 Business Days Enhancements - Request for new feature.

Objective 3: Key Task 3 - Support will be provided to the Government for assistance with software bugs, repair of known issues, troubleshooting of software malfunctions, installation and deployment, general questions, end user questions, software administration and best practices procedures. The Contractor is not responsible for software or hardware of third parties, but may, at the discretion of the support engineer, assist in troubleshooting these third party hardware/software issues.

Objective 3: Key Task 4 - The Contractor shall give reasonable assistance to the Government in installing and operating any new release or enhancement, provided, however, that if such assistance is to be provided onsite, such services will be charged at Vendor's then current consulting rate and billed and approved by the COR prior to performing the service. Any additional support outside the scope would be procured outside the contract.

Objective 3: Key Task 5 - The Contractor shall provide onsite support services to the Public Health Laboratories to provide the Government with in person support for requirements identified in the support of the ELIMS system.

Objective 4: Key Task 1 - Software License Renewal: The Contractor shall provide and or renew the software application licenses for the items listed below:

110 - Full Concurrent User (FCL)
1 - Unlimited Data Concurrent User (DCL)
2 - BatchProcessor (BCL)
30 - Advanced Analytics User (AAE)
5 - Advanced Analytics Builder (AAB)
1 - Unlimited SDMS User
12 - NWA Concurrent Users
6 - XFD Designer
4 - Mobile/HTML 5 Designer

Objective 4: Key Task 2 - The Contractor shall supply user license copies of all updates and/or enhancements without additional charge.

Objective 5: Key Task 1 - The Contractor shall supply the following Training opportunities at the Contactor's location for the Government to participate

1- Application Training Course for Public Health - A 4.5-day lecture program that provides a detailed introduction to the functionality of the STARLIMS Laboratory Information Management Systems, giving attendees a full understanding of the terms, concepts and functionality of the system within a controlled training environment, and includes a detailed set of training notes and material.
2- Reporting Training Course - a 20 hour instructor led program, presented on-line, that provides detailed technical instruction in the maintenance and creation of reports within any STARLIMS Laboratory Information Management System.
3- Advanced Analytics Builder Training Course - A 3-day instructor led program that teaches participants how to construct interactive dashboards leveraging the powerful analytic reporting tools available in the STARLIMS V11 Laboratory Information Management System.
4- Configuration Training Course - a 4.5-day lecture program that provides detailed instruction in the use of the STARLIMS Laboratory Information Management System configuration tools, giving attendees a full understanding of the use of the STARLIMS designer module for the configuration of the STARLIMS product within a controlled training environment, and provide a detailed set of training notes and material.
5- STARLIMS System Administrator Training - a 3-day instructor led program that provides detailed instruction of the main administration tasks to be performed on a STARLIMS production system, to ensure the STARLIMS system is performing as expected.

This is not a formal solicitation or request for quote. This synopsis of intent is to give notice of the Government's intent to make a sole source award. Contractors who can provide USAMRAA with the required services are invited to electronically submit an affirmative, written response indicating a bona fide ability to meet this specific requirement. Responses should appear on company letterhead and include, at minimum, affirmation of active registration in the System for Award Management (SAM), your Data Universal qualifications, and any applicable pricing data or information. All responses should include a point of contact, telephone number, and electronic mail address. Additionally, respondents should indicate whether they are a large business, small business, small disadvantaged business, 8(a) concern, women-owned small business, HUBZone, service disabled veteran-owned small business, or qualify as socially or economically disadvantaged and whether they are U.S. or foreign owned. Responses to this notice will be used to determine the availability of this type of service. All responsible sources may respond to this synopsis and all responses will be considered by the agency.

Responses should be furnished electronically to flodean.p.billings.civ@mail.mil no later than 9:00AM Eastern Standard Time, 26 August 2019.

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