Enterprise IT support

The Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston (MICC) intends to solicit a total small business set-aside contract for enterprise IT support to the U.S. Army Office of the Surgeon General and Headquarters Medical Command, with a sources sought notice deadline of July 16, 2026.

The contract is non-personal services and will sustain current information management and information technology infrastructure while supporting future enhancements across Army organizations both within and outside the Continental United States. Performance encompasses CONUS and OCONUS locations including the National Capital Region (Falls Church, Virginia), Joint Base San Antonio (Texas), Fort Detrick (Maryland), and Aberdeen Proving Ground (Maryland). Services span IT help desk support on NIPRNET and SIPRNET networks, network and security management, database management, cloud operations, hardware and software maintenance, user account and systems administration, and telecommunications support, all with compliance to federal IT security standards.

Key personnel requirements include two Computer and Information Systems Managers with 7+ years' experience and DoD 8570 IAT Level III certification; four Network and Computer Systems Administrators with 5+ years' experience and IAT Level II certification; two Telecommunications Engineering Specialists with 7+ years' experience; and two Computer User Support Specialists with 3+ years' experience and IAT Level I certification. All personnel must obtain and maintain Secret-level security clearances. The contractor must achieve 95% ticket solvency for help desk support and comply with a 96-hour deadline for provisioning network access to new users.

The contract structure comprises a 12-month base period and four optional 12-month extensions on a firm-fixed-price basis. Work is performed during standard business hours (0700–1700 EST Monday through Friday, excluding federal holidays), with government-furnished facilities, equipment, utilities, and computer systems.

The anticipated NAICS code is 541513 (Computer Facilities Management Services) with a small business size standard of $37 million. Prospective contractors must submit capability statements addressing corporate certifications (CMMI Level III, ISO 9001/27001, ITIL, HDI), geographically dispersed team management, and transition strategy within 14 days of award. Questions were due June 26, 2026, with government responses provided by July 7, 2026.