Enterprise Automation and Unified Task Orchestration

The United States Citizenship and Immigration Services (USCIS), a component of the Department of Homeland Security, is conducting a Request for Information (RFI) for an Enterprise Automation and Unified Task Orchestration (eAUTO) contract. The agency seeks to identify vendors capable of providing modern IT operations services, with a focus on automation technologies, unified task orchestration, and AI-driven predictive analytics across their enterprise IT infrastructure. Vendors must demonstrate expertise in hosting operations, cloud services, automation, unified communications, and change configuration management. The RFI requests a maximum seven-page PDF response addressing specific areas including Agile methodology, automation technologies, cloud services, and recruitment strategies. Responses are due by June 23, 2025, at 8:00 am ET, and must be submitted via email to Sarah Overton, the designated Contract Specialist.

The contract is currently not designated for any specific set-aside, though USCIS aims to determine if small businesses can perform the work. The anticipated contract will require 65-85 staff members to replace the current Enterprise Infrastructure Operations Support Services (EIOSS) contract. While specific budget ranges are not disclosed, the comprehensive nature of the services suggests a significant investment in enterprise-level IT infrastructure support. The RFI serves as a market research tool to inform the acquisition strategy, potentially identify appropriate contract vehicles, and assess vendor capabilities. All submitted responses will become government property and will be used exclusively for acquisition planning purposes, with vendors encouraged to provide real-world experiences and lessons learned from similar enterprise IT transformation projects.