Eclipse Hardware Warranty & Software Renewal

This pre-solicitation notice seeks to provide extended hardware warranties and annual software renewals for an Eclipse Vox Automatic Speech Recognition court reporting system used by the U.S. Army Office of the Judge Advocate General. The contractor must be an authorized dealer and reseller of the Eclipse Vox software, and shall provide warranties for laptops, microphones, and licenses at approximately 116 Army locations worldwide. The performance period is one year with two optional one-year extensions, and the contractor must provide remote and on-site technical support services from 7:30am to 5:00pm EST Monday through Friday. Responses are due by August 12, 2022 and should include qualifications evidence and reseller authorization.

There is no set-aside designated for this requirement. The NAICS code is 334111 for electronic computer manufacturing, and the PSC code is J019 for maintenance and repair of ADP equipment. The sources sought notice seeks information from potential contractors, with questions due by August 5, 2022 to the Mission Installation Contracting Command at Fort Sam Houston. The solicitation number is W9124J-22-R-0034 for this follow-on hardware and software support requirement.