EC - ecao phone maintenance and repair

The Bureau of Reclamation Acquisition and Operation Branch in Denver, Colorado has published a Special Notice announcing its intent to award a single-source purchase order to Evolve Technologies, LLC for ShoreTel IP Voice Communications Systems support. This procurement falls under NAICS code 811210 (Electronic and Precision Equipment Repair and Maintenance) and is being conducted without full and open competition. The government has determined that only one responsible source can satisfy this requirement due to the contractor's exclusive possession of proprietary technical and design information necessary for the system's operation and maintenance. The statutory authority for this procurement method is cited under 10 U.S.C. 2304(c)(1), which permits single-source awards when only one source can meet agency needs. This notification was posted on October 22, 2025.

The primary objective of this procurement is to secure comprehensive integration services and ongoing site license and maintenance support for the Mitel (formerly ShoreTel) phone system currently utilized by Reclamation. The government has determined that switching service providers is not feasible or affordable given the specialized technical capabilities and proprietary information held exclusively by Evolve Technologies, LLC. Interested firms have five calendar days from the notice date to submit a technical capability statement along with a business profile to Robert Shedrick at rshedrick@usbr.gov if they believe they possess the technical capability to meet this requirement; the submission deadline is October 27, 2025. Any submissions received will be treated as market research information for future similar requirements rather than as formal quotations or proposals. Notably, this notice is informational in nature and not a request for proposal, and formal proposals will not be accepted in response to this publication.