eAPPELAS HELPDESK SUPPORT
Closed Solicitation Posted
- Solicitation number
- MSPB2024-0001
- Agency
- Not on record
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20036, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Merit Systems Protection Board (MSPB) is seeking to procure two full-time Tyler Technologies Partner e-Appeal Help Desk Analyst III support staff to augment its resources, technical expertise, and experience with the Tyler Application Platform (TAP) system. The goal is to meet the support needs of MSPB staff and users of the e-Appeal system to help the agency meet performance measures and critical goals. The contractor must provide a certificate of partnership with Tyler Technologies and resumes for the proposed Analyst III staff who have relevant certifications and/or expertise with TAP. Quotes will be evaluated on technical capability, personnel experience, past performance, and price, with award made on a best value basis.
This procurement is set aside for small businesses. The period of performance is a one-year base period with two 12-month option years. The contractor will provide remote e-Appeal help desk support and utilize MSPB's collaboration tools. The North American Industry Classification System (NAICS) code is 541519 - Other Computer Related Services, and the Product Service Code (PSC) is DG01-P - IT and Telecom - Network Support Services (Labor). Quotes are due by June 28, 2024 at 12:00pm EST.
Notice text
The goal of this procurement is to supply two full-time Tyler Technologies Partner e-Appeal Help Desk Analyst III support staff to augment gaps in resources, technical expertise, and experience specific to the Tyler Application Platform (TAP) system, which is needed to meet the support needs of Agency staff and users of the e-Appeal system, to help the Agency meet performance measures reach critical Agency goals. The contractor must provide a certificate of partnership or a letter of certification from Tyler showing they are a current Tyler Technologies Platform Alliance "Ready Partner." The contractor must provide resumes for two full time (and up to three with the third available on a part time basis) Analyst III staff who have relevant certifications and/or expertise and experience with the Tyler Application Platform (TAP) system, to troubleshoot and resolve support requests from Agency Users, Appellants, Appellant Representatives, Agency Representatives, and other stakeholders. The Contractor shall provide qualified personnel to accomplish the requirements specified in the PWS. The Contractor shall efficiently and effectively manage the performance under this contract to ensure all the necessary experience, training, and expertise required to accomplish all tasks is employed. All quotes must be in accordance with the RFQ instructions and the Performace Work statement.
Files
| File | Type | Posted |
|---|---|---|
| e-Appeal Help Desk Performance Work Statement FY24 june18.docx | DOCX document | |
| RFQ_ Instructions for eAppeals Helpdesk.docx | DOCX document |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity