e-APPEALS HELPDESK SUPPORT
Cancelled Pre-Solicitation Posted
- Solicitation number
- MSPB2024
- Agency
- Not on record
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20036, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Merit Systems Protection Board is seeking to procure two full-time Tyler Technologies Partner e-Appeal Help Desk Analyst III support staff to provide technical expertise and support for the agency's e-Appeals system. The contractor must have relevant experience and qualifications with the Tyler Application Platform (TAP) system, as they will be responsible for troubleshooting and resolving support requests from agency staff, appellants, representatives, and other stakeholders. Proposals must comply with the provided Performance Work Statement and Request for Quote instructions, and will be evaluated on the contractor's capability to efficiently and effectively manage performance. Proposals are due by May 29, 2024 at 3:00PM Eastern.
This procurement is set aside for small businesses. There is no information provided on any potential incumbent contractors or award value range, but the contract will have a one-year base period with two 12-month option years. The contractor personnel must maintain appropriate security clearances and meet key personnel requirements, including at least one year of TAP experience and the ability to provide professional communication and support.
Notice text
The U. S. Merit Systems Protection Board is seeking to procure is two full-time Tyler Technologies Partner e-Appeal Help Desk Analyst III support staff to augment gaps in resources, technical expertise, and experience specific to the Tyler Application Platform (TAP) system, which is needed to meet the support needs of Agency staff and users of the e-Appeal system, to help the Agency meet performance measures reach critical Agency goals.
The contractor shall provide two Analyst III staff who have relevant expertise and experience with the Tyler Application Platform (TAP) system, to troubleshoot and resolve support requests from Agency Users, Appellants, Appellant Representatives, Agency Representatives, and other stakeholders. The Contractor shall provide qualified personnel to accomplish the requirements specified in the PWS. The Contractor shall efficiently and effectively manage the performance under this contract to ensure all the necessary experience, training, and expertise required to accomplish all tasks is employed.
All propsoals must be in accodance with the PWS and the RFQ instructions.
Files
| File | Type | Posted |
|---|---|---|
| e-Appeal Help Desk Performance Work Statement FY24.pdf | ||
| RFQ instructions for eAppeals Helpdesk support.docx | DOCX document |
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