Document Services Center Support

The US Patent and Trademark Office (USPTO) is seeking 8(a) small businesses to provide Document Services Program (DSP) support under NAICS code 561439, specifically for managing document production and customer service within the Patent and Trademark Copy Fulfillment Branch. The requirement involves comprehensive document services at USPTO headquarters in Alexandria, VA, including customer service, order entry and tracking, document production, and document finishing. Key contract requirements include staffing customer service from 8:30am-5:00pm, processing mail/orders within 2 hours, entering orders into the Certified Copy Center system, and producing copies from various source materials like electronic, paper, and microfilm. The contractor will be responsible for processing and delivering both certified and uncertified document copies, with an emphasis on transitioning toward more electronic processing methods. While specific evaluation criteria are not explicitly detailed in the pre-solicitation notice, the agency appears focused on finding a contractor capable of efficiently managing document production and customer service operations.

The opportunity is specifically set aside as a Competitive 8(a) procurement, targeting small businesses within the 8(a) Business Development Program. Historical performance data indicates the program processed 66,188 certified and 1 uncertified copies in FY22, and 59,235 certified copies in FY23, suggesting potential service volume expectations for the new contractor. The pre-solicitation notice was posted on January 10, 2025, with responses due by January 22, 2025, providing a relatively short window for interested businesses to prepare their submissions. While specific award value or budget range is not specified, the contract will involve managing document production, order processing, and customer service functions for the USPTO's Copy Fulfillment Branch. The work will require flexibility in handling various document formats and a strategic approach to gradually transitioning from paper-based to electronic document processing and delivery methods.