DISA TIM III - Ogden

This is a request for information (RFI) to obtain services to perform Telecommunications Infrastructure Standard (TIA)-942A\Uptime Institute Tier III/IV level infrastructure operational and maintenance services at the Ogden, UT Defense Information Systems Agency (DISA) data center.  Requirement currently performed via award ID 47QFRA20F0009.

The contractor shall operate and maintain data center facilities to a Telecommunications Infrastructure Standard (TIA)-942A\Uptime Institute Tier III/IV level, develop and implement a high functioning structured and reliability-centered maintenance program using best practices in the industry, support changing data center requirements, and correct existing facility deficiencies that are not in accordance with DISA facility standards. 

Tiered Infrastructure Maintenance (TIM) is a comprehensive operations & maintenance (O&M) and sustainment, restoration, and modernization (SR&M) services standard for all facility systems and equipment supporting IT and operations at DISA data centers.  The primary tasks are services needed to maintain the mission-critical datacenter operating environment. Related services include major and minor repairs, modifications, replacements, and installations of equipment and systems. The Contractor is expected to assume full operational responsibility for the Government-owned equipment to provide uninterrupted utility service for the mission-critical systems.

Contractor(s) shall provide all qualified personnel, equipment, tools, automation, hardware, software, materials, replacement of equipment, parts and materials, supervision, management services, and other items and services necessary to perform operation, maintenance and repair of covered systems.  Contractor(s) shall possess (either organically or and via subcontract) any mandatory certifications and perform all tasks to the standards referenced in attachment.