Digital conversion and repository management award.
Award Notice Posted
- Solicitation number
- W9124V-11-T-4010
- Agency
-
Montana National Guard
Army National Guard, Department of Defense
- Awarded
- to Xerox Corporation
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- W9124V-11-P-0041 Federal contract award
- NAICS code
- 519190 All Other Information Services
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
Notice text
4 versions
Update #4 · Latest ·
Montana Army National Guard
W9124V-11-T-4010
Request For Quote for
Digital Conversion and Repository Management Services
01 May 2011 through 30 April 2012
This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in the Federal Acquisition Regulations (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. The NAICS code is 518210 and size standard is less than $7.0 million. The incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-26, effective 1 June 2008 & Class Deviation 2005-00001.
Proposers shall quote a firm fixed hourly rate for one staff member to provide the agreed upon services. The hourly rate must be fixed for the expected duration of the contract, projected to be twelve months. The length of the contract may be less than twelve months, however, at the sole option of the Montana Army National Guard, according to the FAR 52.249-1.
This RFP is for a small business set aside. If a proposal conforming to the requirements of this RFP is not received from a small business, proposals from large businesses will be accepted.
Performance Work Statement:
Description of Services The Montana National Guard anticipates contracting with a single contractor for digital conversion and repository management who will be capable of performing the following:
Service Component Work Process Descriptions
Service Configuration Parameters
Operations Administration
Contractor performs operational and job administration processes and duties as outlined below:
Customer Interface/Job Receipt
The Contractor serves as the point of contact to receive and enter customer jobs, review job requirements, and provide customer consultation as required.
Site production facility will be open on the following days of the week: _Monday - Friday_
For _8_ hours per day, with standard hours of _8:00_to _5:00_.
And will operate 1 standard shift per day
Job Estimating, Scheduling, and Tracking
The Contractor schedules and manages the digital conversion process, which includes:
Job entry
Requirements confirmation
Job requests are categorized and tracked as "normal" or "rush"
Capacity planning
Quality control
MTNG job tickets are tracked from receipt to delivery.
Job turnaround times can vary dramatically depending on the nature and quality of the hard-copy, files, indexing requirements, and the work to be done. Turnaround times for jobs are dependent on many parameters.
Turnaround time is subject to the measurement described in the Standards of Performance herein.
Quality Assurance
Quality assurance processes are implemented using a variety of QA process techniques to ensure file integrity.
Quality failure modes will be identified, tracked and reported. Contractor will document measures used to eliminate errors.
MTNG Problem Resolution
Support resources are available during normal working hours to facilitate resolution of production or technical problems.
MTNG issues and problems will be acknowledged on average within __4_business hours of receipt of the initial communication.
Service Component Work Process Descriptions
Service Configuration Parameters
Hard Copy Document Preparation
Contractor removes documents from storage or shipping containers, remove binding material, insert separator sheets (as required), organize and rehabilitate documents and divide them into batches for processing. Documents will be reassembled at the end of the conversion process.
Average number of document pages handled:
Monthly_20,000 sheets Per Shift_1___
Document Scanning
Hard copy documents are scanned and converted into digital formats.
Average number of scans: per shift _900_ per week _4,500_
Maximum scan resolution required __400 dpi
Maximum document size _11_ x _17__
Scan the majority of the paper documents in our records holding area into a digital format that is indexed and searchable using the Xerox 4110, docushare and Kofax software.
Assist NGMT Networking department in setting up method for customers to retrieve their own records (with security and user rights). This includes a web interface for users and admins.
Assist in setting up existing Xerox MFC on network to scan to the document repository.
Create and Manage processes, procedures, and guidebooks for users to follow to scan directly to repository.
Shred documents that need to be destroyed.
Assist in keeping the records holding area organized/secure.
Handle any requests for records (go and find Mr Smith's personnel record from 1945 in storage, make a copy and give it to them).
During any downtime call our customers and check that status of helpdesk tickets.
Definitions:
1. Job: An agreed upon, definable production quantity. This production quantity could be a document, piece, or file.
2. Project: A unique combination of jobs that are bundled together as one ultimate deliverable (For instance scanning and indexing 5 million legal files)
3. Job Submitted: A job is submitted when job specifications are documented and agreed to by MTNG and Contractor.
4. Electronic Repository: A central electronic database of MTNG's required documents, including an index for easy retrieval of documents.
Assumptions:
1. Periodic meetings will be scheduled by Contractor with the MTNG to review ongoing status of jobs involving large projects (volumes, duration).
2. Contractor and the MTNG will mutually agree to a schedule for updating the Electronic Repository database with document revision information.
Deliverables:
Contractor will provide a monthly report on turnaround time, job quality / accuracy, and electronic repository management.
Quality Control Plan
The contractor shall develop a quality control plan for its own use to ensure that it performs and delivers high-quality service. This quality control should be submitted with the vendor's quote and may be incorporated into the resultant contract. At a minimum, the quality control plan shall address the following:
Performance Criteria Measurement Description Calculation
Job Quality / Accuracy 95% Accuracy Contractor will provide document conversion, document scanning and maintain an electronic repository for all jobs submitted based on the end user's specification(s). The measurement of Accuracy is calculated by dividing the total completed jobs accepted by the end user by the total completed jobs processed on a monthly basis.
Turnaround Time 95% On Time Upon receipt of a request (document preparation, scanning, retrieval, or delivery), the job will be provided within the agreed upon turnaround time. The measurement for Turnaround Time is calculated by dividing the number of jobs completed on time by the total number of jobs received during each month.
Electronic Repository Management 95% Inventory Availability Contractor will provide the most current version of a required document for end user access. The measurement for Electronic Repository Management is calculated by dividing by the total number of attempts to access forms minus the total number of documented unsuccessful attempts to access forms by the total number of attempts to access forms.
This is calculated on a monthly basis.
Required training and experience:
Contractor will have the following levels of experience:
- Knowledge of the Xerox 4110 and how to use it for scanning.
- Skill in setup and configuration of docushare and Kofax scanning and records storage software.
- Skill in records management
- Background check and ability to manage Personally Identifiable Information/sensitive data
- Ability to create and manage electronic records storage system (input and retrieval)
Government Furnished Equipment:
- The government will provide suitable office space and work area for one contractor employee at or near Fort Harrison, MT 59636.
- The government will provide and maintain the equipment necessary for performance of these services, such as a Xerox 4110.
Proposals must include:
A. A pricing schedule showing both the contractor's firm, fixed hourly rate, and an annual rate based on 2,080 hours of service. Additional or setup charges, minimum charges, or charges for early termination (before twelve months of service) must be disclosed.
B. An exception list clearly disclosing any requirements the proposer cannot fulfill.
C. A listing of the contractor's training and experience.
D. A listing of any past performance of similar services performed during the last twenty four months, with references and contact information. Submission of references in response to this solicitation shall constitute consent for the government to contact the references without further notice.
E. A proposed time schedule for all work including proposed start and end dates.
Optional information:
A. Additional services and costs beyond the minimum/base solution must be priced separately.
B. Creative, innovative, or alternative solutions not conforming to the above proposal format, which must be priced separately.
Additional Information
COR: The Contracting Office shall appoint a COR to assist in the administration of this contract and its associated Quality Control Plan.
Quality Control: The contractor shall adopt a quality control program that monitors all service activities to ensure contract compliance. The government will monitor the contractor's performance in accordance with the Quality Control Plan provided by the contractor.
Regulatory Compliance: The contractor shall ensure the requirements of Occupational Safety and Health Administration (OSHA), HIPPA, and other applicable Federal regulations are met.
Security Requirements: All contract employees shall adhere to all local and National Guard security regulations and directives.
Travel and Per Diem: If vendor offers travel and per diem to employees and includes these costs in their proposal they must be broken out separately.
Invoicing and Payment: Advance payments for services will not be made. Final payment will be authorized only after all services, including submission, inspection, and acceptance of the required Digital Conversion and Repository Management Services, has been completed.
Questions and Answers
Email all questions to SSgt Chad Brown, chad.b.brown@us.army.mil. Questions must be received NLT close of business 01 February 2011. Answers will be provided with questions on a non-attribution basis and will be posted to the GPE as an amendment to this solicitation.
Instructions to Offerors
Proposals shall also include no more than 3 past performance narratives describing past performance of services of similar scope as described in the performance work statement. Proposal shall also include technical approach narrative that addresses the contractor's ability to meet the requirements in the above Performance Work Statement and the contractor's experience.
52.212-2, Evaluation-- Commercial Items (January 1999). The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government. The following factors shall be used to evaluate offers: price, past performance, and the following technical factors in descending order of importance: 1) The contractor's ability to meet the requirements in the above Performance Work Statement. The technical evaluation factors listed above, and past performance, when combined are approximately equal in value to Price. Offerors shall ensure that the above technical factors are addressed in their proposals.
The following Federal Acquisition Regulation (FAR) and its supplements DFAR and AFAR provisions and clauses apply to this acquisition;
52.203-3 Gratuities APR 1984
52.203-6 ALT 1 Restrictions on Subcontractor Sales to the Government OCT 1995
52.204-4 Printed on Copied-Double Sided on Recycled Paper AUG 2000
52.204-7 Central Contractor Registration APR 2008
52.204-9 Personal Identity Verification of Contractor Personnel SEP 2007
52.212-1 Instructions to Offerors - Commercial Items JUN 2008
52.212-2 Evaluation-Commercial Items JAN 1998
52.212-3 ALT I Offeror Representations and Certifications--Commercial Items APR 2002
52.212-4 Contract Terms and Conditions--Commercial Items FEB 2007
52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders--Commercial Items JUN 2008
52.219-4 Notice of Price Evaluation Preference for HUBZone Small Business Concerns JUL 2005
52.219-28 Post-Award Small Business Program Representation JUN 2007
52.222-21 Prohibition of Segregated Facilities FEB 1999
52.222-3 Convict Labor JUN 2003
52.222-19 Child Labor - Cooperation with Authorities and Remedies FEB 2008
52.222-21 Prohibition of Segregated Facilities FEB 1999
52.222-26 Equal Opportunity MAR 2007
52.222-35 Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and other Eligible Veterans SEP 2006
52.222-37 Employment Reports on Special Disabled Veterans, Veterans of the Vietnam Era, and other Eligible Veterans SEP 2006
52.222-39 Notification of Employee Rights Concerning Payment of Union Dues or Fees DEC 2004
52.222-36 Affirmative Action for Workers with Disabilities JUN 1998
52.222-41 Service Contract Act of 1956 NOV 2007
52.222-50 Combating Trafficking in Persons AUG 2007
52.222-54 Employment Eligibility Verification
52.223-5 Pollution Prevention and Right to Know Information AUG 2003
52.225-13 Restrictions on Certain Foreign Purchases JUN 2008
52.228-5 Insurance-Work on a Government Installation JAN 1997
52.232-33 Payment by Electronic Funds Transfer--Central Contractor Registration OCT 2003
52.233-2 Service of Protest SEP 2006
52.233-3 Protest After Award AUG 1996
52.233-4 Applicable Law for Breach of Contract Claim OCT 2004
52.237-2 Protection of Government Buildings, Equipment and Vegetation OCT 1995
52.252-2 Clauses Incorporated by Reference FEB 1998
252.201-7000 Contracting Officer's Representative AUG 1992
252.203-7000 Requirements Relating to Compensation of Former DoD Officials
252.203-7002 Whistleblower Rights
252.204-7004 Alt A Central Contractor Registration (52.204-7) Alternate A SEP 2997
252.207-7001 Disclosure of Ownership or Control by the Government of a Terrorist Country
252.212-7001 (Dev) Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items (Deviation) MAR 2008
252.223-7006
252.225-7001 Buy American Act-Balance of Payments Program Certificate JUN 2005
252.225-7012 Preference for Certain Domestic Commodities MAR 2008
252.232-7010 Levies on Contract Payments DEC 2006
252.243-7002 Requests for Equitable Adjustment MAR 1998
The provisions of DFAR 52.212-3 Alt I, Offeror Representations and Certifications-Commercial Items (April 2002) apply to this RFP.
The provisions of DFAR 52.212-3 Alt I clause need to be completed and a signed copy of this provision submitted with any offer.
You can visit the website at http://farsite.hill.af.mil for the provisions and clauses needed for this synopsis/solicitation.
Proposals may be submitted by hard copy to:
USPFO for Montana
Purchasing & Contracting Department
ATTN: SSgt Chad Brown
1956 Mt. Majo Street
Post Office Box 4789
Fort Harrison, Montana 59636-4789
Or, electronically by e-mail to: chad.b.brown@us.army.mil
Deadline for proposals is no later than 21 February 2011 by 4:00 P.M. Mountain Standard Time.
If you have any questions, please contact SSgt Chad Brown at 406-324-3411 or email chad.b.brown@us.army.mil
Update #3 ·
The NAICS code is 518210 and size standard is less than $7.0 million. The incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-26, effective 1 June 2008 & Class Deviation 2005-00001.
Proposers shall quote a firm fixed hourly rate for one staff member to provide the agreed upon services. The hourly rate must be fixed for the expected duration of the contract, projected to be twelve months. The length of the contract may be less than twelve months, however, at the sole option of the Montana Army National Guard, according to the FAR 52.249-1.
This RFP is for a small business set aside. If a proposal conforming to the requirements of this RFP is not received from a small business, proposals from large businesses will be accepted.
Performance Work Statement:
Description of Services The Montana National Guard anticipates contracting with a single contractor for digital conversion and repository management who will be capable of performing the following:
Service Component Work Process Descriptions
Service Configuration Parameters
Operations Administration
Contractor performs operational and job administration processes and duties as outlined below:
Customer Interface/Job Receipt
The Contractor serves as the point of contact to receive and enter customer jobs, review job requirements, and provide customer consultation as required.
Site production facility will be open on the following days of the week: _Monday - Friday_
For _8_ hours per day, with standard hours of _8:00_to _5:00_.
And will operate 1 standard shift per day
Job Estimating, Scheduling, and Tracking
The Contractor schedules and manages the digital conversion process, which includes:
Job entry
Requirements confirmation
Job requests are categorized and tracked as "normal" or "rush"
Capacity planning
Quality control
MTNG job tickets are tracked from receipt to delivery.
Job turnaround times can vary dramatically depending on the nature and quality of the hard-copy, files, indexing requirements, and the work to be done. Turnaround times for jobs are dependent on many parameters.
Turnaround time is subject to the measurement described in the Standards of Performance herein.
Quality Assurance
Quality assurance processes are implemented using a variety of QA process techniques to ensure file integrity.
Quality failure modes will be identified, tracked and reported. Contractor will document measures used to eliminate errors.
MTNG Problem Resolution
Support resources are available during normal working hours to facilitate resolution of production or technical problems.
MTNG issues and problems will be acknowledged on average within __4_business hours of receipt of the initial communication.
Service Component Work Process Descriptions
Service Configuration Parameters
Hard Copy Document Preparation
Contractor removes documents from storage or shipping containers, remove binding material, insert separator sheets (as required), organize and rehabilitate documents and divide them into batches for processing. Documents will be reassembled at the end of the conversion process.
Average number of document pages handled:
Monthly_20,000 sheets Per Shift_1___
Document Scanning
Hard copy documents are scanned and converted into digital formats.
Average number of scans: per shift _900_ per week _4,500_
Maximum scan resolution required __400 dpi
Maximum document size _11_ x _17__
Scan the majority of the paper documents in our records holding area into a digital format that is indexed and searchable using the Xerox 4110, docushare and Kofax software.
Assist NGMT Networking department in setting up method for customers to retrieve their own records (with security and user rights). This includes a web interface for users and admins.
Assist in setting up existing Xerox MFC on network to scan to the document repository.
Create and Manage processes, procedures, and guidebooks for users to follow to scan directly to repository.
Shred documents that need to be destroyed.
Assist in keeping the records holding area organized/secure.
Handle any requests for records (go and find Mr Smith's personnel record from 1945 in storage, make a copy and give it to them).
During any downtime call our customers and check that status of helpdesk tickets.
Definitions:
1. Job: An agreed upon, definable production quantity. This production quantity could be a document, piece, or file.
2. Project: A unique combination of jobs that are bundled together as one ultimate deliverable (For instance scanning and indexing 5 million legal files)
3. Job Submitted: A job is submitted when job specifications are documented and agreed to by MTNG and Contractor.
4. Electronic Repository: A central electronic database of MTNG's required documents, including an index for easy retrieval of documents.
Assumptions:
1. Periodic meetings will be scheduled by Contractor with the MTNG to review ongoing status of jobs involving large projects (volumes, duration).
2. Contractor and the MTNG will mutually agree to a schedule for updating the Electronic Repository database with document revision information.
Deliverables:
Contractor will provide a monthly report on turnaround time, job quality / accuracy, and electronic repository management.
Quality Control Plan
The contractor shall develop a quality control plan for its own use to ensure that it performs and delivers high-quality service. This quality control should be submitted with the vendor's quote and may be incorporated into the resultant contract. At a minimum, the quality control plan shall address the following:
Performance Criteria Measurement Description Calculation
Job Quality / Accuracy 95% Accuracy Contractor will provide document conversion, document scanning and maintain an electronic repository for all jobs submitted based on the end user's specification(s). The measurement of Accuracy is calculated by dividing the total completed jobs accepted by the end user by the total completed jobs processed on a monthly basis.
Turnaround Time 95% On Time Upon receipt of a request (document preparation, scanning, retrieval, or delivery), the job will be provided within the agreed upon turnaround time. The measurement for Turnaround Time is calculated by dividing the number of jobs completed on time by the total number of jobs received during each month.
Electronic Repository Management 95% Inventory Availability Contractor will provide the most current version of a required document for end user access. The measurement for Electronic Repository Management is calculated by dividing by the total number of attempts to access forms minus the total number of documented unsuccessful attempts to access forms by the total number of attempts to access forms.
This is calculated on a monthly basis.
Required training and experience:
Contractor will have the following levels of experience:
- Knowledge of the Xerox 4110 and how to use it for scanning.
- Skill in setup and configuration of docushare and Kofax scanning and records storage software.
- Skill in records management
- Background check and ability to manage Personally Identifiable Information/sensitive data
- Ability to create and manage electronic records storage system (input and retrieval)
Government Furnished Equipment:
- The government will provide suitable office space and work area for one contractor employee at or near Fort Harrison, MT 59636.
- The government will provide and maintain the equipment necessary for performance of these services, such as a Xerox 4110.
Proposals must include:
A. A pricing schedule showing both the contractor's firm, fixed hourly rate, and an annual rate based on 2,080 hours of service. Additional or setup charges, minimum charges, or charges for early termination (before twelve months of service) must be disclosed.
B. An exception list clearly disclosing any requirements the proposer cannot fulfill.
C. A listing of the contractor's training and experience.
D. A listing of any past performance of similar services performed during the last twenty four months, with references and contact information. Submission of references in response to this solicitation shall constitute consent for the government to contact the references without further notice.
E. A proposed time schedule for all work including proposed start and end dates.
Optional information:
A. Additional services and costs beyond the minimum/base solution must be priced separately.
B. Creative, innovative, or alternative solutions not conforming to the above proposal format, which must be priced separately.
Additional Information
COR: The Contracting Office shall appoint a COR to assist in the administration of this contract and its associated Quality Control Plan.
Quality Control: The contractor shall adopt a quality control program that monitors all service activities to ensure contract compliance. The government will monitor the contractor's performance in accordance with the Quality Control Plan provided by the contractor.
Regulatory Compliance: The contractor shall ensure the requirements of Occupational Safety and Health Administration (OSHA), HIPPA, and other applicable Federal regulations are met.
Security Requirements: All contract employees shall adhere to all local and National Guard security regulations and directives.
Travel and Per Diem: If vendor offers travel and per diem to employees and includes these costs in their proposal they must be broken out separately.
Invoicing and Payment: Advance payments for services will not be made. Final payment will be authorized only after all services, including submission, inspection, and acceptance of the required Digital Conversion and Repository Management Services, has been completed.
Questions and Answers
Email all questions to SSgt Chad Brown, chad.b.brown@us.army.mil. Questions must be received NLT close of business 01 February 2011. Answers will be provided with questions on a non-attribution basis and will be posted to the GPE as an amendment to this solicitation.
Instructions to Offerors
Proposals shall also include no more than 3 past performance narratives describing past performance of services of similar scope as described in the performance work statement. Proposal shall also include technical approach narrative that addresses the contractor's ability to meet the requirements in the above Performance Work Statement and the contractor's experience.
52.212-2, Evaluation-- Commercial Items (January 1999). The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government. The following factors shall be used to evaluate offers: price, past performance, and the following technical factors in descending order of importance: 1) The contractor's ability to meet the requirements in the above Performance Work Statement; and 2) Contractor's experience with and knowledge of Army National Guard behavior health operations and regulations. The technical evaluation factors listed above, and past performance, when combined are approximately equal in value to Price. Offerors shall ensure that the above technical factors are addressed in their proposals.
The following Federal Acquisition Regulation (FAR) and its supplements DFAR and AFAR provisions and clauses apply to this acquisition;
52.203-3 Gratuities APR 1984
52.203-6 ALT 1 Restrictions on Subcontractor Sales to the Government OCT 1995
52.204-4 Printed on Copied-Double Sided on Recycled Paper AUG 2000
52.204-7 Central Contractor Registration APR 2008
52.204-9 Personal Identity Verification of Contractor Personnel SEP 2007
52.212-1 Instructions to Offerors - Commercial Items JUN 2008
52.212-2 Evaluation-Commercial Items JAN 1998
52.212-3 ALT I Offeror Representations and Certifications--Commercial Items APR 2002
52.212-4 Contract Terms and Conditions--Commercial Items FEB 2007
52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders--Commercial Items JUN 2008
52.219-4 Notice of Price Evaluation Preference for HUBZone Small Business Concerns JUL 2005
52.219-28 Post-Award Small Business Program Representation JUN 2007
52.222-21 Prohibition of Segregated Facilities FEB 1999
52.222-3 Convict Labor JUN 2003
52.222-19 Child Labor - Cooperation with Authorities and Remedies FEB 2008
52.222-21 Prohibition of Segregated Facilities FEB 1999
52.222-26 Equal Opportunity MAR 2007
52.222-35 Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and other Eligible Veterans SEP 2006
52.222-37 Employment Reports on Special Disabled Veterans, Veterans of the Vietnam Era, and other Eligible Veterans SEP 2006
52.222-39 Notification of Employee Rights Concerning Payment of Union Dues or Fees DEC 2004
52.222-36 Affirmative Action for Workers with Disabilities JUN 1998
52.222-41 Service Contract Act of 1956 NOV 2007
52.222-50 Combating Trafficking in Persons AUG 2007
52.222-54 Employment Eligibility Verification
52.223-5 Pollution Prevention and Right to Know Information AUG 2003
52.225-13 Restrictions on Certain Foreign Purchases JUN 2008
52.228-5 Insurance-Work on a Government Installation JAN 1997
52.232-33 Payment by Electronic Funds Transfer--Central Contractor Registration OCT 2003
52.233-2 Service of Protest SEP 2006
52.233-3 Protest After Award AUG 1996
52.233-4 Applicable Law for Breach of Contract Claim OCT 2004
52.237-2 Protection of Government Buildings, Equipment and Vegetation OCT 1995
52.252-2 Clauses Incorporated by Reference FEB 1998
252.201-7000 Contracting Officer's Representative AUG 1992
252.203-7000 Requirements Relating to Compensation of Former DoD Officials
252.203-7002 Whistleblower Rights
252.204-7004 Alt A Central Contractor Registration (52.204-7) Alternate A SEP 2997
252.207-7001 Disclosure of Ownership or Control by the Government of a Terrorist Country
252.212-7001 (Dev) Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items (Deviation) MAR 2008
252.223-7006
252.225-7001 Buy American Act-Balance of Payments Program Certificate JUN 2005
252.225-7012 Preference for Certain Domestic Commodities MAR 2008
252.232-7010 Levies on Contract Payments DEC 2006
252.243-7002 Requests for Equitable Adjustment MAR 1998
The provisions of DFAR 52.212-3 Alt I, Offeror Representations and Certifications-Commercial Items (April 2002) apply to this RFP.
The provisions of DFAR 52.212-3 Alt I clause need to be completed and a signed copy of this provision submitted with any offer.
You can visit the website at http://farsite.hill.af.mil for the provisions and clauses needed for this synopsis/solicitation.
Proposals may be submitted by hard copy to:
USPFO for Montana
Purchasing & Contracting Department
ATTN: SSgt Chad Brown
1956 Mt. Majo Street
Post Office Box 4789
Fort Harrison, Montana 59636-4789
Or, electronically by e-mail to: chad.b.brown@us.army.mil
Deadline for proposals is no later than 21 February 2011 by 4:00 P.M. Mountain Standard Time.
If you have any questions, please contact SSgt Chad Brown at 406-324-3411 or email chad.b.brown@us.army.mil
Update #2 ·
1. Are the documents to scan one sided or two sided?
a. Some single sided some both
2. If a mix, what percentage is two sided?
a. 30% - Guess
3. Are the documents stapled or "bound" in any way? If so, what type and what percent?
4. How many colors are the documents? What colors are they? How many are black and white?
a. All scanning is in black and white
5. What condition are the documents in? Have they been stored is clean climate controlled areas? What percentage has been exposed to dust, mildew or water environments?
a. Some are very old - pre Vietnam - some on onion skin paper - have been boxed, but not humidity controlled
6. We would like to look at a sampling of at least 10 boxes to see condition, prepping, and if or how fields can be captured. How can we arrange this?
a. If you are in Helena, we can setup a time to have you come out and see them
7. How many field will need to be indexed?
a. 3-4
8. How many differed document types are there and do they all need different indexed fields?
a. Several - All will be indexed on Last Name, SSN
9. How much is MNG involved with the index decision making and implementation process? Basically we are happy to consult and provide direction, but look at projects as a partnership, is this expectation?
a. We would want to be involved in the decision making process
10. How many authorized users will be accessing the information after scanning?
a. dozens
11. What resources (admin and IT) are available for set up and collaboration?
a. Limited
12. Are all of the documents ready to go 100% or is there future wait times within the 12 month period to identify and prepare records for imaging?
a. All are ready to be scanned
13. Will you provide access to training on your in-house software if the alternative application provided is not as ideal as your internal applications?
a. Yes
14. Please provide some definition for the criteria of 95% request for turnaround.
a. Turnaround Time 95% On Time Upon receipt of a request (document preparation, scanning, retrieval, or delivery), the job will be provided within the agreed upon turnaround time. The measurement for Turnaround Time is calculated by dividing the number of jobs completed on time by the total number of jobs received during each month.
i. This is when someone comes in and requests a record (that has been scanned) can you find the record within 2-4 hours
1. Will the contract present the opportunity for option years beyond the original contract period? If so, how many option years?
At this point there aren't any option years.
2. Is there an incumbent contractor currently performing the work proposed in the Solicitation?
Yes, at this time there is another contractor performing that work.
3. Will the MTNG look less favorably upon a contractor with its headquarters outside of state of Montana?
As long as the contractor can fulfill the requremetns in the RFP they will not be looked upon less favorably for being based out of state.
4. Does the MTNG anticipate implementing any technical upgrades to any equipment during the contract period? If so, what will the upgrades be? Will the contractor have any responsibility for the upgrades?
There isn't any anticipated upgrades to equipment.
5. Does the MTNG prefer that a contractor provides an employee who is Kofax certified?
It is not a selecting criteria, but will definitely be looked at favorably.
Update #1 ·
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.
Montana Army National Guard
W9124V-11-T-4010
Request For Quote for
Digital Conversion and Repository Management Services
01 May 2011 through 30 April 2012
This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in the Federal Acquisition Regulations (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. The NAICS code is 518210 and size standard is less than $7.0 million. The incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-26, effective 1 June 2008 & Class Deviation 2005-00001.
Proposers shall quote a firm fixed hourly rate for one staff member to provide the agreed upon services. The hourly rate must be fixed for the expected duration of the contract, projected to be twelve months. The length of the contract may be less than twelve months, however, at the sole option of the Montana Army National Guard, according to the FAR 52.249-1.
This RFP is for a small business set aside. If a proposal conforming to the requirements of this RFP is not received from a small business, proposals from large businesses will be accepted.
Performance Work Statement:
Description of Services The Montana National Guard anticipates contracting with a single contractor for digital conversion and repository management who will be capable of performing the following:
Service Component Work Process Descriptions
Service Configuration Parameters
Operations Administration
Contractor performs operational and job administration processes and duties as outlined below:
Customer Interface/Job Receipt
The Contractor serves as the point of contact to receive and enter customer jobs, review job requirements, and provide customer consultation as required.
Site production facility will be open on the following days of the week: _Monday - Friday_
For _8_ hours per day, with standard hours of _8:00_to _5:00_.
And will operate 1 standard shift per day
Job Estimating, Scheduling, and Tracking
The Contractor schedules and manages the digital conversion process, which includes:
Job entry
Requirements confirmation
Job requests are categorized and tracked as "normal" or "rush"
Capacity planning
Quality control
MTNG job tickets are tracked from receipt to delivery.
Job turnaround times can vary dramatically depending on the nature and quality of the hard-copy, files, indexing requirements, and the work to be done. Turnaround times for jobs are dependent on many parameters.
Turnaround time is subject to the measurement described in the Standards of Performance herein.
Quality Assurance
Quality assurance processes are implemented using a variety of QA process techniques to ensure file integrity.
Quality failure modes will be identified, tracked and reported. Contractor will document measures used to eliminate errors.
MTNG Problem Resolution
Support resources are available during normal working hours to facilitate resolution of production or technical problems.
MTNG issues and problems will be acknowledged on average within __4_business hours of receipt of the initial communication.
Service Component Work Process Descriptions
Service Configuration Parameters
Hard Copy Document Preparation
Contractor removes documents from storage or shipping containers, remove binding material, insert separator sheets (as required), organize and rehabilitate documents and divide them into batches for processing. Documents will be reassembled at the end of the conversion process.
Average number of document pages handled:
Monthly_20,000 sheets Per Shift_1___
Document Scanning
Hard copy documents are scanned and converted into digital formats.
Average number of scans: per shift _900_ per week _4,500_
Maximum scan resolution required __400 dpi
Maximum document size _11_ x _17__
Scan the majority of the paper documents in our records holding area into a digital format that is indexed and searchable using the Xerox 4110, docushare and Kofax software.
Assist NGMT Networking department in setting up method for customers to retrieve their own records (with security and user rights). This includes a web interface for users and admins.
Assist in setting up existing Xerox MFC on network to scan to the document repository.
Create and Manage processes, procedures, and guidebooks for users to follow to scan directly to repository.
Shred documents that need to be destroyed.
Assist in keeping the records holding area organized/secure.
Handle any requests for records (go and find Mr Smith's personnel record from 1945 in storage, make a copy and give it to them).
During any downtime call our customers and check that status of helpdesk tickets.
Definitions:
1. Job: An agreed upon, definable production quantity. This production quantity could be a document, piece, or file.
2. Project: A unique combination of jobs that are bundled together as one ultimate deliverable (For instance scanning and indexing 5 million legal files)
3. Job Submitted: A job is submitted when job specifications are documented and agreed to by MTNG and Contractor.
4. Electronic Repository: A central electronic database of MTNG's required documents, including an index for easy retrieval of documents.
Assumptions:
1. Periodic meetings will be scheduled by Contractor with the MTNG to review ongoing status of jobs involving large projects (volumes, duration).
2. Contractor and the MTNG will mutually agree to a schedule for updating the Electronic Repository database with document revision information.
Deliverables:
Contractor will provide a monthly report on turnaround time, job quality / accuracy, and electronic repository management.
Quality Control Plan
The contractor shall develop a quality control plan for its own use to ensure that it performs and delivers high-quality service. This quality control should be submitted with the vendor's quote and may be incorporated into the resultant contract. At a minimum, the quality control plan shall address the following:
Performance Criteria Measurement Description Calculation
Job Quality / Accuracy 95% Accuracy Contractor will provide document conversion, document scanning and maintain an electronic repository for all jobs submitted based on the end user's specification(s). The measurement of Accuracy is calculated by dividing the total completed jobs accepted by the end user by the total completed jobs processed on a monthly basis.
Turnaround Time 95% On Time Upon receipt of a request (document preparation, scanning, retrieval, or delivery), the job will be provided within the agreed upon turnaround time. The measurement for Turnaround Time is calculated by dividing the number of jobs completed on time by the total number of jobs received during each month.
Electronic Repository Management 95% Inventory Availability Contractor will provide the most current version of a required document for end user access. The measurement for Electronic Repository Management is calculated by dividing by the total number of attempts to access forms minus the total number of documented unsuccessful attempts to access forms by the total number of attempts to access forms.
This is calculated on a monthly basis.
Required training and experience:
Contractor will have the following levels of experience:
- Knowledge of the Xerox 4110 and how to use it for scanning.
- Skill in setup and configuration of docushare and Kofax scanning and records storage software.
- Skill in records management
- Background check and ability to manage Personally Identifiable Information/sensitive data
- Ability to create and manage electronic records storage system (input and retrieval)
Government Furnished Equipment:
- The government will provide suitable office space and work area for one contractor employee at or near Fort Harrison, MT 59636.
- The government will provide and maintain the equipment necessary for performance of these services, such as a Xerox 4110.
Proposals must include:
A. A pricing schedule showing both the contractor's firm, fixed hourly rate, and an annual rate based on 2,080 hours of service. Additional or setup charges, minimum charges, or charges for early termination (before twelve months of service) must be disclosed.
B. An exception list clearly disclosing any requirements the proposer cannot fulfill.
C. A listing of the contractor's training and experience.
D. A listing of any past performance of similar services performed during the last twenty four months, with references and contact information. Submission of references in response to this solicitation shall constitute consent for the government to contact the references without further notice.
E. A proposed time schedule for all work including proposed start and end dates.
Optional information:
A. Additional services and costs beyond the minimum/base solution must be priced separately.
B. Creative, innovative, or alternative solutions not conforming to the above proposal format, which must be priced separately.
Additional Information
COR: The Contracting Office shall appoint a COR to assist in the administration of this contract and its associated Quality Control Plan.
Quality Control: The contractor shall adopt a quality control program that monitors all service activities to ensure contract compliance. The government will monitor the contractor's performance in accordance with the Quality Control Plan provided by the contractor.
Regulatory Compliance: The contractor shall ensure the requirements of Occupational Safety and Health Administration (OSHA), HIPPA, and other applicable Federal regulations are met.
Security Requirements: All contract employees shall adhere to all local and National Guard security regulations and directives.
Travel and Per Diem: If vendor offers travel and per diem to employees and includes these costs in their proposal they must be broken out separately.
Invoicing and Payment: Advance payments for services will not be made. Final payment will be authorized only after all services, including submission, inspection, and acceptance of the required Digital Conversion and Repository Management Services, has been completed.
Questions and Answers
Email all questions to SSgt Chad Brown, chad.b.brown@us.army.mil. Questions must be received NLT close of business 01 February 2011. Answers will be provided with questions on a non-attribution basis and will be posted to the GPE as an amendment to this solicitation.
Instructions to Offerors
Proposals shall also include no more than 3 past performance narratives describing past performance of services of similar scope as described in the performance work statement. Proposal shall also include technical approach narrative that addresses the contractor's ability to meet the requirements in the above Performance Work Statement and the contractor's experience.
52.212-2, Evaluation-- Commercial Items (January 1999). The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the government. The following factors shall be used to evaluate offers: price, past performance, and the following technical factors in descending order of importance: 1) The contractor's ability to meet the requirements in the above Performance Work Statement; and 2) Contractor's experience with and knowledge of Army National Guard behavior health operations and regulations. The technical evaluation factors listed above, and past performance, when combined are approximately equal in value to Price. Offerors shall ensure that the above technical factors are addressed in their proposals.
The following Federal Acquisition Regulation (FAR) and its supplements DFAR and AFAR provisions and clauses apply to this acquisition;
52.203-3 Gratuities APR 1984
52.203-6 ALT 1 Restrictions on Subcontractor Sales to the Government OCT 1995
52.204-4 Printed on Copied-Double Sided on Recycled Paper AUG 2000
52.204-7 Central Contractor Registration APR 2008
52.204-9 Personal Identity Verification of Contractor Personnel SEP 2007
52.212-1 Instructions to Offerors - Commercial Items JUN 2008
52.212-2 Evaluation-Commercial Items JAN 1998
52.212-3 ALT I Offeror Representations and Certifications--Commercial Items APR 2002
52.212-4 Contract Terms and Conditions--Commercial Items FEB 2007
52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders--Commercial Items JUN 2008
52.219-4 Notice of Price Evaluation Preference for HUBZone Small Business Concerns JUL 2005
52.219-28 Post-Award Small Business Program Representation JUN 2007
52.222-21 Prohibition of Segregated Facilities FEB 1999
52.222-3 Convict Labor JUN 2003
52.222-19 Child Labor - Cooperation with Authorities and Remedies FEB 2008
52.222-21 Prohibition of Segregated Facilities FEB 1999
52.222-26 Equal Opportunity MAR 2007
52.222-35 Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and other Eligible Veterans SEP 2006
52.222-37 Employment Reports on Special Disabled Veterans, Veterans of the Vietnam Era, and other Eligible Veterans SEP 2006
52.222-39 Notification of Employee Rights Concerning Payment of Union Dues or Fees DEC 2004
52.222-36 Affirmative Action for Workers with Disabilities JUN 1998
52.222-41 Service Contract Act of 1956 NOV 2007
52.222-50 Combating Trafficking in Persons AUG 2007
52.222-54 Employment Eligibility Verification
52.223-5 Pollution Prevention and Right to Know Information AUG 2003
52.225-13 Restrictions on Certain Foreign Purchases JUN 2008
52.228-5 Insurance-Work on a Government Installation JAN 1997
52.232-33 Payment by Electronic Funds Transfer--Central Contractor Registration OCT 2003
52.233-2 Service of Protest SEP 2006
52.233-3 Protest After Award AUG 1996
52.233-4 Applicable Law for Breach of Contract Claim OCT 2004
52.237-2 Protection of Government Buildings, Equipment and Vegetation OCT 1995
52.252-2 Clauses Incorporated by Reference FEB 1998
252.201-7000 Contracting Officer's Representative AUG 1992
252.203-7000 Requirements Relating to Compensation of Former DoD Officials
252.203-7002 Whistleblower Rights
252.204-7004 Alt A Central Contractor Registration (52.204-7) Alternate A SEP 2997
252.207-7001 Disclosure of Ownership or Control by the Government of a Terrorist Country
252.212-7001 (Dev) Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items (Deviation) MAR 2008
252.223-7006
252.225-7001 Buy American Act-Balance of Payments Program Certificate JUN 2005
252.225-7012 Preference for Certain Domestic Commodities MAR 2008
252.232-7010 Levies on Contract Payments DEC 2006
252.243-7002 Requests for Equitable Adjustment MAR 1998
The provisions of DFAR 52.212-3 Alt I, Offeror Representations and Certifications-Commercial Items (April 2002) apply to this RFP.
The provisions of DFAR 52.212-3 Alt I clause need to be completed and a signed copy of this provision submitted with any offer.
You can visit the website at http://farsite.hill.af.mil for the provisions and clauses needed for this synopsis/solicitation.
Proposals may be submitted by hard copy to:
USPFO for Montana
Purchasing & Contracting Department
ATTN: SSgt Chad Brown
1956 Mt. Majo Street
Post Office Box 4789
Fort Harrison, Montana 59636-4789
Or, electronically by e-mail to: chad.b.brown@us.army.mil
Deadline for proposals is no later than 15 February 2011 by 4:00 P.M. Mountain Standard Time.
If you have any questions, please contact SSgt Chad Brown at 406-324-3411 or email chad.b.brown@us.army.mil
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