DG11 Satellite TV Service - IC

Statement of Work

Satellite TV Access

1. SCOPE:  Award to a single company for all labor, transportation, parts, equipment, supplies, and expertise necessary to provide access to, and maintain the Iowa City VA Healthcare System (ICVAHCS) satellite television service, 24 hours a day, 7 days a week, 365 days a year.

Contractor shall maintain the current satellite television service for the VA located at 601 Highway 6 West, Iowa City, IA, for approximately 165 televisions.  All locations within the hospital are currently wired with coaxial cable.  All current Direct TV equipment/receivers are owned by the Iowa City VA Healthcare System.

Contractor may provide leased equipment receivers if they choose other than Direct TV satellite option, but the contractor is responsible to install this equipment.  Any receivers requiring any upgrades during the contract period will be at the expense of the contractor and will be installed by the contractor.  Installation must be scheduled with the VA Electronics Shop.

Contractor shall supply the ICVAHCS with the account number and a user name of said account number for the Satellite account.

Contractor must supply the following minimum channels.

All local channels

(CBS, NBC, ABC and FOX)

Cartoon Network

CNN

Discovery

PBS/IPTV

Fox News

TBS

TNT

USA

Weather Channel

WB

ABC Family

AMC

Animal Planet

Black Entertainment TV

Oxygen

Outdoor Channel

E Entertainment

Lifetime

Sci-Fi Channel

History Channel

Spike TV

WGN

DIY

Learning Channel

National Geographic

Fox Sports Live

ESPN

ESPN-U

ESPN-NEWS

ESPN 2

Hallmark

Big Ten Network

1. CONTRACT PERIOD: 

Base Year:  2/1/2023 through 1/31/2024

Option Year I:  2/1/2024 through 1/31/2025

Option Year II:  2/1/2025 through 1/31/2026

Option Year III:  2/1/2026 through 1/31/2027

Option Year IV:  2/1/2027 through 1/31/2028

1. SERVICES TO BE PROVIDED:

Toll-free telephone support for reporting problems with the service and first level troubleshooting via telephone.  Response time of 2 hours.

Maintenance and Repair services available during normal business hours (8am to 5pm, Monday thru Friday excluding Federal Holidays) for any issues with hardware or connectivity with the system.  On-site response time of 4 hours (during normal business) from the time an issue is reported by the VA.

1. Invoicing:

Invoices shall be submitted in arrears to the ICVAHCS monthly.