DG11--Baltimore, Loch Raven, and Perry Point Guest Wi-Fi

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 5 seeks a provider for managed support, monitoring, and administration of dedicated Guest WiFi infrastructure across three Maryland medical centers (Baltimore, Loch Raven, and Perry Point), with quotes due September 28 at 10:00am EDT and questions due September 21 at 10:00am EST. This is an SDVOSB total set-aside.

Place of performance spans Baltimore, Loch Raven, and Perry Point, Maryland. The contract runs a six-month base period from October 1, 2026 through March 31, 2027, with one six-month option period extending through September 30, 2027. The scope covers full managed support of existing network hardware including switches, access points, routers, wireless LAN controllers, Dell servers running Cisco WCS and Microsoft ISA server, licenses, and bandwidth. The vendor must provide all on-site corrective maintenance and repair strictly following manufacturer manuals, handle product alerts and recalls promptly, supply OEM-certified parts (refurbished parts require prior written approval from Facilities Management), and deliver software updates and patching at FMS discretion. The contract includes unlimited corrective services under a full OEM coverage agreement with parts, materials, tools, and labor including travel. The vendor must provide remote access for real-time network monitoring and a zero-administration turn-key solution. Technical support is required Monday through Friday, 8am to 5pm, with maximum one-workday response time upon outage notification and three-working-day maximum resolution time. The NAICS code is 517111, Wired Telecommunications Carriers, with a 1,500-employee size standard. Award goes to the lowest price technically acceptable offer. Unit pricing is required for each six-month period across two line items: Managed Support, Monitoring, and Administration and Internet Bandwidth Services.