DFC enterprise IT operations services
Closed Pre-Solicitation Posted
- Solicitation number
- DFC_ENTERPRISE_IT_OPS_SERVICES
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- Not on record
- Place of performance
- Washington, District of Columbia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. International Development Finance Corporation (DFC) is conducting market research to identify qualified vendors for Enterprise IT Operations Services, a comprehensive technology support requirement assigned NAICS code 541512 (Computer Systems Design Services). This pre-solicitation notice seeks end-to-end IT operations professional services to support approximately 800 personnel (575 federal employees and 225 contractors) across DFC's headquarters in Washington, DC and a satellite office in New York City. Key contract requirements include managing seven task areas: Program Management, Service Desk and Deskside Operations, Infrastructure and Cloud Operations, Network Operations with Zero Trust architecture, IT Service Management, IT Asset Management, and Engineering Services. The government will evaluate potential vendors based on organizational capacity, financial resources, human capital availability, and technical capabilities to deliver services at the required scale and scope. Interested parties must submit capability statements and supporting documentation by February 27, 2026, with the submission of information being purely voluntary and carrying no financial obligation to the government.
This market research initiative includes no set-aside designation and no incumbent contractor information has been disclosed in the notice. The contract will require on-site staffing at both the Washington, DC and New York City locations, with contractors mandated to achieve 50% staffing capability from Day 1 and full operational readiness within 15 days of contract award. Critical performance requirements include Service Level Agreement targets such as Priority 1 incident response acknowledgment within 15 minutes (95% compliance), Priority 2 response within 30 minutes (95% compliance), 98% asset inventory accuracy, 99% backup job success rate, 95% patch compliance, and 99.9% network availability. The Service Desk must operate Monday through Friday from 7:00 AM to 6:00 PM Eastern Time with after-hours escalation capabilities for critical incidents. No specific award value or budget range has been disclosed in this market research phase, as the government is still developing its acquisition strategy based on industry feedback.
Notice text
The US International Development Finance Corporation (DFC) is issuing this synopsis as a means of conducting market research to identify parties having an interest in and the resources to support this requirement for end-to-end IT Operations professional services. Additional information regarding the requirement is available in the attached Performance Work Statement (PWS) accompanying this notice. The result of this market research will contribute to the development of the acquisition strategy. The applicable North American Industry Classification System (NAICS) code assigned to this acquisition is 541512 – Computer Systems Design Services.
There is no solicitation at this time. This request for capability information does not constitute a request for proposals; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred.
If your organization has the potential capacity to perform these contract services, please provide the following information:
- organization name, address, email address, website address, telephone number, UEI, and size and type of ownership for the organization;
- if the organization has a GSA MAS or MAC or any other ordering vehicle, and the relevant award number;
- tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If significant subcontracting or teaming is anticipated to deliver technical capability, address the administrative and management structure of such arrangements.
The government will evaluate market information to ascertain potential market capacity to:
- provide services consistent in scope and scale with those described in this notice and otherwise anticipated;
- secure and apply the full range of corporate financial, human capital, and technical resources required to successfully perform similar requirements;
- implement a successful project management plan that includes compliance with program schedules, cost containment, meeting/tracking performance, hiring/retention of key personnel, and risk mitigation; and
- provide services under a performance-based service acquisition contract.
Based on the responses to this sources sought notice/market research, this requirement may be set aside for small businesses or procured through full and open competition. The government will not provide feedback or evaluations to companies regarding their submissions in response to this notice.
Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this notice by February 27th at 5pm EST. All responses under this notice must be emailed to Ms. Justine Codling, Contract Specialist at Justine.Codling@dfc.gov
Page limit on the submission shall be no more than 6 pages. No additional attachment will be accepted or read.
If you have any questions concerning this opportunity, please contact Ms. Justine Codling, Contract Specialist at Justine.Codling@dfc.gov
Files
| File | Type | Posted |
|---|---|---|
| DRAFT_DFC IT Operations PWS Updated 02172026.pdf |
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