Default Resolution Agent Services Education Debt

The Treasury Common Services Center (TCSC), on behalf of the Bureau of the Fiscal Service, is soliciting industry input through a Request for Information (RFI) regarding Default Resolution Agent Services for education debt collection. The government seeks to procure debt collection services for approximately 9.2 million delinquent student loan accounts worth $217 billion currently managed by the U.S. Department of Education's Federal Student Aid office. Key requirements include the ability to service defaulted student loans through collection activities such as obtaining payments, facilitating loan rehabilitations, and processing consolidations. The evaluation will employ a three-phase process assessing minimum qualifications in Phase 1, small business participation plans in Phase 2, and technical approach, management, quality control, prior experience, and pricing in Phase 3. The RFI response deadline is April 21, 2026, at 4:00 p.m. Eastern Time, with submissions directed to purchasing@fiscal.treasury.gov, and the government will use responses to inform final solicitation parameters.

This pre-solicitation notice does not utilize a small business set-aside designation. The anticipated acquisition will award multiple Task Orders under GSA Schedule SIN 561440 with one 12-month base period and four optional 12-month renewal periods, resulting in a potential five-year performance window. The government intends to implement a single percentage fee compensation structure based on total Net Collections, with no additional flat fees for rehabilitations or consolidations and no compensation for unsuccessful debt resolutions, though the specific fee percentage will be determined following industry feedback. No incumbent contractors or current contract values are identified in this RFI. The debt portfolio represents significant contract value potential given the $217 billion defaulted loan portfolio, though specific award amounts will depend on collection performance and final compensation structure negotiations.