Data Center Support Services (DCSS)
Closed Pre-Solicitation Posted
- Solicitation number
- DCSS
- Agency
-
Customs and Border Protection
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- Not on record
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
Notice text
10 versions
Update #10 · Latest ·
Added: Jan 30, 2017 10:07 am
Status Update 1/30/2017
Interested vendors-
Please be advised that the anticipated release of Step 1 of the multi-step advisory process is likely to be mid-to late February, 2017 with responses due 4-6 weeks after date of issuance.
Update #9 ·
Added: Dec 20, 2016 9:10 am
The Phase 1 Solicitation will not be issued until January, 2017. Have a safe and happy holiday season.
Gary Robertson
Contracting Officer
US Customs and Border Protection
Update #8 ·
Added: Nov 21, 2016 3:56 pm
During the week of November 14, 2016, CBP had 1-on-1 meetings with interested vendors who provided suggestions for the draft PWS and sections L&M of the solicitation. Due to the overwhelming response, the Government is sorting through those suggestions and making appropriate changes to the solicitation documents. At this time, the issuance of the Phase 1 Solicitation (IAW FAR 15.202) is anticipated on or about Mid-December 2016. Be advised, additional information will be posted to this FBO notice (before the Phase 1 Solicitation is issued) in order for vendors to formulate a meaningful proposal.
Gary Robertson
Contracting Officer
US Customs and Border Protection
Update #7 ·
Added: Jun 09, 2016 3:29 pm Modified: Nov 07, 2016 3:38 pmTrack Changes
Interested vendors,
This posting provides most-current draft versions of the RFQ and Sections L and M of the solicitation in order to provide Industry with the latest information as well as for the Government to gain input from Industry.
While these represent the overall intent of the Government, please note that all documents are subject to change and are being provided today in their "DRAFT" format. Please note, due to the vast number of Industry responses received on the second RFI, the updated draft PWS has not yet been completed. It is anticipated to be issued by the end of this week.
November 7, 2016
**DRAFT**
REQUEST FOR INFORMATION (RFI)
DEPARTMENT OF HOMELAND SECURITY (DHS)
U.S. CUSTOMS AND BORDER PROTECTION (CBP)
Data Center Support Services (DCSS)
Description of Intent
This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotes. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI, and any submissions to this notice will not result in an evaluation or rating by the Government.
The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government's constraint does not in any way relieve contractor's from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.
Respondents shall ensure that any material/data that is provided is marked appropriately to ensure proper handling of all information. Unless otherwise noted herein, anything submitted in response to this RFI will not be returned to the sender. Respondents will not be notified of the results of the survey or results of information submitted, nor will it respond to telephone or email inquiries.
Background
The mission of the Office of Information and Technology (OIT) of U.S. Customs and Border Protection (CBP) is to provide information, services, and technology solutions to secure the border, prevent the entry of terrorists or terrorist weapons, and to ensure the efficient flow of lawful people and trade across U.S. borders. OIT provides the U.S. Department of Homeland Security (DHS) and CBP with a 24x7x365 secure, stable and high-performance information technology infrastructure, scientific solutions, and forensic services.
OIT has the responsibility for identifying and evaluating new technologies for applications in support of CBP business processes. A new era of economic and terrorist threats require systems that can support the future vision of a unified, integrated, intelligence-driven agency to protect the United States against all threats. In order to be successful, a new Government and Contractor team must identify and acquire highly-skilled professionals from across industry that are capable of leading the technological revolution currently underway within OIT systems and applications.
Highlights of current efforts:
•· Improving system availability to include re-engineering the current CBP infrastructure environments to provide local and geographic redundancies at the server, storage, network, database, and application layers. The availability and reliability of CBP's mission critical application services is vital to supporting the screening of passengers and cargo coming into the United States.
•· Implementing the ITIL framework to establish best practices through a set of concepts, strategies, policies and procedures for managing the CBP information technology infrastructure, development and operations environments;
•· Implementing Agile practices, in conjunction with our required DHS System Engineering Life Cycle, supports the practice of shorter and more succinct software/system delivery;
•· Modernizing storage and media providing cost effective highly reliable, highly scalable, highly available, cost effective storage and backup solutions with capacity on demand;
•· Continuing to modernize the CBP monitoring systems to provide auto discovery, automatic business processing groupings and threshold and failure alerts to enable the Enterprise Data Center Operations Group to proactively and un-disruptively respond to capacity and performance thresholds and hardware failures;
•· Supporting modernization of systems such as the TECS, Passenger systems, Cargo systems, Automated Commercial Environment (ACE);
•· Engineering, implementing and operating clusters of highly available and scalable commodity servers that host discrete services which are leveraged by multiple projects; and
•· Transitioning and migrating production CBP systems and applications to operate at multiple data centers (including but not limited to Department of Homeland Security Data Centers, CBP Sponsored Data Centers, and commercially provided Data Centers).
•· CBP data center processing is performed at multiple data centers within the continental United States. Data centers currently providing services to CBP include the following - the CBP National Data Center (NDC) Complex located in Springfield, Virginia; the Stennis Data Center (DC1) at Space Center in Mississippi (supports multiple DHS Agencies, including CBP); the DHS Data Center 2 (DC2) in Clarksville, Virginia (supports multiple DHS Agencies, including CBP); the Finance Center located in Indianapolis, Indiana; and other locations throughout the Washington, D.C. metropolitan area.
CBP data center processing is performed at multiple data centers within the continental United States, with the primary operating location for contractors at NDC (Springfield, VA) with ongoing efforts to integrate with multiple public cloud service providers.
The Government retains all authority over access to systems and applications developed by industry partners.
Applicable Documents/Constraints
The following DHS/CBP/OIT policies, standards, directives, processes and procedures are applicable for all work performed:
•· DHS Acquisition Instruction/Guidebook #102-01-001: Appendix B, Systems Engineering Life Cycle, and support CBP processes found in online Process Asset Library (PAL);
•· DHS Sensitive Systems Policy 4300A;
•· DHS National Security Systems Policy Handbook 4300B;
•· DHS National Security Systems Policy 4300 B;
•· DHS National Security Systems Handbook 4300 B;
•· CBP Information Systems Security Policies and Procedures Handbook (HB 1400-05D);
•· Federal Information Processing Standards (FIPS) 199, Standards for Security Categorization of Federal Information and Information Systems;
•· CBP OIT Change Management Handbook;
•· CBP Technical Reference Model (TRM);
•· DHS Enterprise Service Bus (ESB) Standards;
•· DHS Service Oriented Architecture (SOA) Standards;
•· Federal Enterprise Architecture;
•· National Information Exchange Model (NIEM);
•· International Electronic Data Interchange (EDI) Standards; and
•· Information Technology Infrastructure Library (ITIL) Best Practices;
•· Agile Development Methodology.
On June 09, 2016, CBP issued a RFI with the intent of receiving information from Industry as it related to DCSS requirements. We thank Industry for responding to that RFI. On October 14, 2016, CBP issued a second RFI as a series of RFIs that will be issued as a means of information gathering and exchanges with Industry as well as a method for keeping Industry abreast of this acquisition.
The purpose of the second RFI was to allow Industry the opportunity to review and provide input on the Draft Data Center Support Services (DCSS) Performance Work Statement (PWS). CBP appreciates Industry's feedback.
CBP is still reviewing the feedback provided by Industry as it relates to the issuance of the second RFI. This is an effort to promote continual open communications with Industry in the hopes of improving the quality of the final DCSS PWS, as outlined below
CBP is issuing this RFI as the third RFI. The purpose of the third RFI is to provide Industry draft submission requirements, draft evaluation criteria, and the most recent PWS and its attachments. Please note that some but not all feedback was incorporated in the PWS in this third RFI.
CBP plans to issue a fourth RFI sometime between the date of this RFI and the release of the Pre-Solicitation Notice on or about November 21, 2016, to obtain final comments from Industry.
Submission of Responses - Instructions
Industry responses may consist of recommendations pertaining to the content of the draft submission requirements, draft evaluation criteria, and draft PWS and its attachments. All responses must be received in a matrix format as identified below. Phone calls and or unannounced visits will not be accepted.
CBP requests that a Matrix format be used. The matrix will allow for traceability to the key area(s), reducing any confusion or misunderstandings.
The Matrix must reflect the following Columns across the top:
* Attachment or Doc Reference
* Page or Reference
* Recommendation
Acquisition Strategy
CBP anticipates releasing a Full & Open Competition, with a mixture of pricing CLINS, and an anticipated period of performance of approximately ten (10) years consisting of potentially a one (1) year base and the potential to earn up to nine (9) option years.
CBP also anticpates using the advisory multi-step process (hereafter referred to as "voluntary down-select") pursuant to Federal Acquisition Regulation (FAR) 15.202. Based on this advisory multi-step process, the following goals for CBP's acquisition milestone schedule of events are provided as follows:
•· On or around November 21, 2016, CBP anticipates its release of a Pre-Solicitation Notice. Potential offerors will be asked to submit information that allows the Government to advise them about their potential as viable competitors. A written submission will be required in response to the Pre-Solicitiation Notice. The information that must be submitted in response to this synopsis and the criteria that will be used to make the initial evaluation and resultant voluntary down-select.
•· On or around December 28, 2016, CBP will provide feedback to the Pre-Solicitation responders based on the criteria that will be used to make the initial evaluation and resultant voluntary down-select.
•· On or around January 04, 2017, CBP will release a Request For Proposal in accordance with FAR 15.202 with Offerors' proposal submissions due on or around February 17, 2016.
•· On or around May 26, 2017, CBP will award the DCSS contract.
As stated in the second RFI, CBP plans to conduct one-on-one meetings with Industry instead of holding an Industry Day on or around November 14th through November 16th of 2016. Due to time constraints, CBP anticipates holding only twelve (12) Vendor One-on-One meetings. Only potential Prime Vendors whom have submitted a matrix with mature and well thought out recommendations will be eligible to request
One-on-One Meetings.
One-on-One Meetings
Each One-on-One shall notexceed 60-minutes. This will include introductions and exchanges of information which will focus on draft submission requirements, draft evaluation criteria, and the draft PWS and its attachments.
Presentations including marketing information and leave behind/take away materials will be not be accepted by any CBP personnel
Through an email request only, contact Contracting Officer, (CO) Gary Robertson, GARY.R.ROBERTSON@cbp.dhs.gov, to attempt to schedule a One-on-One Meeting. Phone calls, personal visits or drop-ins of any kind will not be accepted. Please note that requests may be initiated beginning November 07 with a cutoff date of COB November 09, 2016.
One-on-Ones with Prime Vendors will begin November 14, 2016.
Times are 9:00 am, 11:00 am, and 2 pm each day only.
To request a One-on-One,
a) Email only, No phone calls
b) Identify your first (3) dates and times
c) No more than five (5) participants including any Teaming Partners names and titles
The Contracting Officer will notify those vendors who will be attending a one-on-one via email. CBP's official email will reflect only those participants expected to attend, the date, time and location of the one-on-one.
One-on-One questions and answers will be captured and consolidated for the purpose of improving draft submission requirements, draft evaluation criteria, and draft PWS and its attachments. At no time will any vendor be permitted to electronically record one-on-one meetings.
Also, a dedicated email box is being developed specifically for this requirement and will be provided in the next RFI for all future communications.
Update #6 ·
Added: Jun 09, 2016 3:29 pm Modified: Nov 04, 2016 2:09 pmTrack Changes
Interested vendors,
This is an update being provided on the Data Center Support Services Recompete.
Please be advised the updated PWS and Sections L&M will be posted no later than 11 November 2016.
CBP values Industry collaboration, and we are reviewing the vast number of responses received to date on the second RFI and want to ensure we capture/include all of the excellent and relevant feedback received.
No responses to this update notification are requested. Thank you for your continued interest in this procurement.
REQUEST FOR INFORMATION (RFI)
DEPARTMENT OF HOMELAND SECURITY (DHS)
U.S. CUSTOMS AND BORDER PROTECTION (CBP)
Data Center Support Services (DCSS)
Description of Intent
This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotes. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI, and any submissions to this notice will not result in an evaluation or rating by the Government.
The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government's constraint does not in any way relieve contractor's from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.
Respondents shall ensure that any material/data that is provided is marked appropriately to ensure proper handling of all information. Unless otherwise noted herein, anything submitted in response to this RFI will not be returned to the sender. Respondents will not be notified of the results of the survey or results of information submitted, nor will it respond to telephone or email inquiries.
Background
The mission of the Office of Information and Technology (OIT) of U.S. Customs and Border Protection (CBP) is to provide information, services, and technology solutions to secure the border, prevent the entry of terrorists or terrorist weapons, and to ensure the efficient flow of lawful people and trade across U.S. borders. OIT provides the U.S. Department of Homeland Security (DHS) and CBP with a 24x7x365 secure, stable and high-performance information technology infrastructure, scientific solutions, and forensic services.
OIT has the responsibility for identifying and evaluating new technologies for applications in support of CBP business processes. A new era of economic and terrorist threats require systems that can support the future vision of a unified, integrated, intelligence-driven agency to protect the United States against all threats. In order to be successful, a new Government and Contractor team must identify and acquire highly-skilled professionals from across industry that are capable of leading the technological revolution currently underway within OIT systems and applications.
Highlights of current efforts:
•· Improving system availability to include re-engineering the current CBP infrastructure environments to provide local and geographic redundancies at the server, storage, network, database, and application layers. The availability and reliability of CBP's mission critical application services is vital to supporting the screening of passengers and cargo coming into the United States.
•· Implementing the ITIL framework to establish best practices through a set of concepts, strategies, policies and procedures for managing the CBP information technology infrastructure, development and operations environments;
•· Implementing Agile practices, in conjunction with our required DHS System Engineering Life Cycle, supports the practice of shorter and more succinct software/system delivery;
•· Modernizing storage and media providing cost effective highly reliable, highly scalable, highly available, cost effective storage and backup solutions with capacity on demand;
•· Continuing to modernize the CBP monitoring systems to provide auto discovery, automatic business processing groupings and threshold and failure alerts to enable the Enterprise Data Center Operations Group to proactively and un-disruptively respond to capacity and performance thresholds and hardware failures;
•· Supporting modernization of systems such as the TECS, Passenger systems, Cargo systems, Automated Commercial Environment (ACE);
•· Engineering, implementing and operating clusters of highly available and scalable commodity servers that host discrete services which are leveraged by multiple projects; and
•· Transitioning and migrating production CBP systems and applications to operate at multiple data centers (including but not limited to Department of Homeland Security Data Centers, CBP Sponsored Data Centers, and commercially provided Data Centers).
•· CBP data center processing is performed at multiple data centers within the continental United States. Data centers currently providing services to CBP include the following - the CBP National Data Center (NDC) Complex located in Springfield, Virginia; the Stennis Data Center (DC1) at Space Center in Mississippi (supports multiple DHS Agencies, including CBP); the DHS Data Center 2 (DC2) in Clarksville, Virginia (supports multiple DHS Agencies, including CBP); the Finance Center located in Indianapolis, Indiana; and other locations throughout the Washington, D.C. metropolitan area.
Data Center Support Services (DCSS) will integrate, implement, operate, administer, support, and maintain all components of the CBP enterprise Database infrastructure. This task includes: (1) supporting a scalable efficient infrastructure that can automatically provision resources and services; (2) administering, managing and maintaining all database software (e.g. database systems and third party software products); (3) monitoring and maintaining database performance; (4) create user accounts and grant access permissions after receiving authorization from appropriate CBP resources; (5) providing system stability and uninterrupted systems availability; (6) providing improved system response times and improved processing throughput: and (7) providing Database Administration services for all non-production and production database environments which may include defining schemas, tables, indexes etc.
In coordination with and support of the migration of CBP applications off of the Mainframe, the Contractor shall support the migration from legacy databases (ie., Datacom/DB, and IBM DB2) to the database target standard Oracle DB residing on Oracle Exadata devices and/or commodity infrastructure. The Contractor shall support the Migration of Databases to the Commercial Cloud, and shall also provide the engineering and supporting of Databases located in Commercial Cloud infrastructure as a hybrid expansion of the CBP Cloud Computing Environment. This task includes the development and deployment of automation (ie, scripts and/or software products) that further automates manual recurring business processes with the goal of reducing the manpower needed to support Database Operations.
CBP data center processing is performed at multiple data centers within the continental United States, with the primary operating location for contractors at NDC (Springfield, VA).
The Government retains all authority over access to systems and applications developed by industry partners.
Applicable Documents/Constraints
The following DHS/CBP/OIT policies, standards, directives, processes and procedures are applicable for all work performed:
•· DHS Acquisition Instruction/Guidebook #102-01-001: Appendix B, Systems Engineering Life Cycle, and support CBP processes found in online Process Asset Library (PAL);
•· DHS Sensitive Systems Policy 4300A;
•· DHS National Security Systems Policy Handbook 4300B;
•· DHS National Security Systems Policy 4300 B;
•· DHS National Security Systems Handbook 4300 B;
•· CBP Information Systems Security Policies and Procedures Handbook (HB 1400-05D);
•· Federal Information Processing Standards (FIPS) 199, Standards for Security Categorization of Federal Information and Information Systems;
•· CBP OIT Change Management Handbook;
•· CBP Technical Reference Model (TRM);
•· DHS Enterprise Service Bus (ESB) Standards;
•· DHS Service Oriented Architecture (SOA) Standards;
•· Federal Enterprise Architecture;
•· National Information Exchange Model (NIEM);
•· International Electronic Data Interchange (EDI) Standards; and
•· Information Technology Infrastructure Library (ITIL) Best Practices;
•· Agile Development Methodology.
Submission of Responses - Instructions
Format
Electronic responses are required, either via e-mail or digital media submission. Submittal shall be in Microsoft Office or Adobe Acrobat. The size limit for individual e-mails is 10MB per e-mail. You may use multiple e-mail messages. The subject line must include the message number (example: 1 of 3, 2 of 3, 3 of 3) and "[Company Name] Response to RFI - DCSS Data Center Services." Responses may include, as backup/support, company marketing materials, reports, and/or other materials that were prepared for purposes other than this RFI. Responses shall address application, readiness, affordability, and performance of each question.
Requested Information
1. Business / Administrative Information:
Company name:
Business address:
Company web address:
Company Point of Contact (POC):
Name:
Title:
Telephone:
Email address:
Location of facilities:
2. The contractor can also anticipate providing support necessary to meet all requirements in the Draft Performance Work Statement (PWS) attached to this RFI. On June 09, 2016, CBP issued a RFI with the intent of receiving information from Industry as it related to DCSS requirements. We thank Industry for responding to that RFI. This is a second RFI of a series of RFIs that will be issued as a means of information gathering and exchanges with Industry as well as a method for keeping Industry abreast of this acquisition.
3. CBP anticpates using the advisory multi-step process (hereafter referred to as "voluntary down-select") pursuant to Federal Acquisition Regulation (FAR) 15.202. Based on this advisory multi-step process, the following is CBP's acquisition milestone schedule of events:
•· On or around November 21, 2016, CBP anticipates its release of a Pre-Solicitation Notice. Potential offerors will be asked to submit information that allows the Government to advise them about their potential as viable competitors. A written submission will be required in response to the Pre-Solicitiation Notice. The information that must be submitted in response to this synopsis and the criteria that will be used to make the initial evaluation and resultant voluntary down-select.
•· On or around December 28, 2016, CBP will provide feedback to the Pre-Solicitation responders based on the criteria that will be used to make the initial evaluation and resultant voluntary down-select.
•· On or around January 04, 2017, CBP will release a Request For Proposal in accordance with FAR 15.202 with Offerors' proposal submissions due on or around Febuary 17, 2016.
•· On or around May 26, 2017, CBP will award the DCSS contract.
4. CBP plans to conduct one-on-one meetings with Industry instead of holding an Industry Day on or around November 14th through November 16th of 2016. An FBO posting will address the scheduling of these meetings, which are expected to be no more than 30-60 minutes in length.
5. Lastly, CBP will issue the next RFI on or around November 04, 2016. The purpose of that RFI will be to provide potential offerors with the draft Section L and Section M of the solicitation as well as draft PWS and scheduling information for the one-on-one meetings.
Due Date for Responses
Electronic responses to this RFI are not expected. This is an informational transmission, and not a request for immediate responses. However, please submit any questions to Gary Robertson via email at Gary.R.Robertson@cbp.dhs.gov.
Update #5 ·
Added: Jun 09, 2016 3:29 pm Modified: Oct 14, 2016 11:27 amTrack Changes
REQUEST FOR INFORMATION (RFI)
DEPARTMENT OF HOMELAND SECURITY (DHS)
U.S. CUSTOMS AND BORDER PROTECTION (CBP)
Data Center Support Services (DCSS)
Description of Intent
This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotes. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI, and any submissions to this notice will not result in an evaluation or rating by the Government.
The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government's constraint does not in any way relieve contractor's from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.
Respondents shall ensure that any material/data that is provided is marked appropriately to ensure proper handling of all information. Unless otherwise noted herein, anything submitted in response to this RFI will not be returned to the sender. Respondents will not be notified of the results of the survey or results of information submitted, nor will it respond to telephone or email inquiries.
Background
The mission of the Office of Information and Technology (OIT) of U.S. Customs and Border Protection (CBP) is to provide information, services, and technology solutions to secure the border, prevent the entry of terrorists or terrorist weapons, and to ensure the efficient flow of lawful people and trade across U.S. borders. OIT provides the U.S. Department of Homeland Security (DHS) and CBP with a 24x7x365 secure, stable and high-performance information technology infrastructure, scientific solutions, and forensic services.
OIT has the responsibility for identifying and evaluating new technologies for applications in support of CBP business processes. A new era of economic and terrorist threats require systems that can support the future vision of a unified, integrated, intelligence-driven agency to protect the United States against all threats. In order to be successful, a new Government and Contractor team must identify and acquire highly-skilled professionals from across industry that are capable of leading the technological revolution currently underway within OIT systems and applications.
Highlights of current efforts:
•· Improving system availability to include re-engineering the current CBP infrastructure environments to provide local and geographic redundancies at the server, storage, network, database, and application layers. The availability and reliability of CBP's mission critical application services is vital to supporting the screening of passengers and cargo coming into the United States.
•· Implementing the ITIL framework to establish best practices through a set of concepts, strategies, policies and procedures for managing the CBP information technology infrastructure, development and operations environments;
•· Implementing Agile practices, in conjunction with our required DHS System Engineering Life Cycle, supports the practice of shorter and more succinct software/system delivery;
•· Modernizing storage and media providing cost effective highly reliable, highly scalable, highly available, cost effective storage and backup solutions with capacity on demand;
•· Continuing to modernize the CBP monitoring systems to provide auto discovery, automatic business processing groupings and threshold and failure alerts to enable the Enterprise Data Center Operations Group to proactively and un-disruptively respond to capacity and performance thresholds and hardware failures;
•· Supporting modernization of systems such as the TECS, Passenger systems, Cargo systems, Automated Commercial Environment (ACE);
•· Engineering, implementing and operating clusters of highly available and scalable commodity servers that host discrete services which are leveraged by multiple projects; and
•· Transitioning and migrating production CBP systems and applications to operate at multiple data centers (including but not limited to Department of Homeland Security Data Centers, CBP Sponsored Data Centers, and commercially provided Data Centers).
•· CBP data center processing is performed at multiple data centers within the continental United States. Data centers currently providing services to CBP include the following - the CBP National Data Center (NDC) Complex located in Springfield, Virginia; the Stennis Data Center (DC1) at Space Center in Mississippi (supports multiple DHS Agencies, including CBP); the DHS Data Center 2 (DC2) in Clarksville, Virginia (supports multiple DHS Agencies, including CBP); the Finance Center located in Indianapolis, Indiana; and other locations throughout the Washington, D.C. metropolitan area.
Data Center Support Services (DCSS) will integrate, implement, operate, administer, support, and maintain all components of the CBP enterprise Database infrastructure. This task includes: (1) supporting a scalable efficient infrastructure that can automatically provision resources and services; (2) administering, managing and maintaining all database software (e.g. database systems and third party software products); (3) monitoring and maintaining database performance; (4) create user accounts and grant access permissions after receiving authorization from appropriate CBP resources; (5) providing system stability and uninterrupted systems availability; (6) providing improved system response times and improved processing throughput: and (7) providing Database Administration services for all non-production and production database environments which may include defining schemas, tables, indexes etc.
In coordination with and support of the migration of CBP applications off of the Mainframe, the Contractor shall support the migration from legacy databases (ie., Datacom/DB, and IBM DB2) to the database target standard Oracle DB residing on Oracle Exadata devices and/or commodity infrastructure. The Contractor shall support the Migration of Databases to the Commercial Cloud, and shall also provide the engineering and supporting of Databases located in Commercial Cloud infrastructure as a hybrid expansion of the CBP Cloud Computing Environment. This task includes the development and deployment of automation (ie, scripts and/or software products) that further automates manual recurring business processes with the goal of reducing the manpower needed to support Database Operations.
CBP data center processing is performed at multiple data centers within the continental United States, with the primary operating location for contractors at NDC (Springfield, VA).
The Government retains all authority over access to systems and applications developed by industry partners.
Applicable Documents/Constraints
The following DHS/CBP/OIT policies, standards, directives, processes and procedures are applicable for all work performed:
•· DHS Acquisition Instruction/Guidebook #102-01-001: Appendix B, Systems Engineering Life Cycle, and support CBP processes found in online Process Asset Library (PAL);
•· DHS Sensitive Systems Policy 4300A;
•· DHS National Security Systems Policy Handbook 4300B;
•· DHS National Security Systems Policy 4300 B;
•· DHS National Security Systems Handbook 4300 B;
•· CBP Information Systems Security Policies and Procedures Handbook (HB 1400-05D);
•· Federal Information Processing Standards (FIPS) 199, Standards for Security Categorization of Federal Information and Information Systems;
•· CBP OIT Change Management Handbook;
•· CBP Technical Reference Model (TRM);
•· DHS Enterprise Service Bus (ESB) Standards;
•· DHS Service Oriented Architecture (SOA) Standards;
•· Federal Enterprise Architecture;
•· National Information Exchange Model (NIEM);
•· International Electronic Data Interchange (EDI) Standards; and
•· Information Technology Infrastructure Library (ITIL) Best Practices;
•· Agile Development Methodology.
Submission of Responses - Instructions
Format
Electronic responses are required, either via e-mail or digital media submission. Submittal shall be in Microsoft Office or Adobe Acrobat. The size limit for individual e-mails is 10MB per e-mail. You may use multiple e-mail messages. The subject line must include the message number (example: 1 of 3, 2 of 3, 3 of 3) and "[Company Name] Response to RFI - DCSS Data Center Services." Responses may include, as backup/support, company marketing materials, reports, and/or other materials that were prepared for purposes other than this RFI. Responses shall address application, readiness, affordability, and performance of each question.
Requested Information
1. Business / Administrative Information:
Company name:
Business address:
Company web address:
Company Point of Contact (POC):
Name:
Title:
Telephone:
Email address:
Location of facilities:
2. The contractor can also anticipate providing support necessary to meet all requirements in the Draft Performance Work Statement (PWS) attached to this RFI. On June 09, 2016, CBP issued a RFI with the intent of receiving information from Industry as it related to DCSS requirements. We thank Industry for responding to that RFI. This is a second RFI of a series of RFIs that will be issued as a means of information gathering and exchanges with Industry as well as a method for keeping Industry abreast of this acquisition.
3. CBP anticpates using the advisory multi-step process (hereafter referred to as "voluntary down-select") pursuant to Federal Acquisition Regulation (FAR) 15.202. Based on this advisory multi-step process, the following is CBP's acquisition milestone schedule of events:
•· On or around November 21, 2016, CBP anticipates its release of a Pre-Solicitation Notice. Potential offerors will be asked to submit information that allows the Government to advise them about their potential as viable competitors. A written submission will be required in response to the Pre-Solicitiation Notice. The information that must be submitted in response to this synopsis and the criteria that will be used to make the initial evaluation and resultant voluntary down-select.
•· On or around December 28, 2016, CBP will provide feedback to the Pre-Solicitation responders based on the criteria that will be used to make the initial evaluation and resultant voluntary down-select.
•· On or around January 04, 2017, CBP will release a Request For Proposal in accordance with FAR 15.202 with Offerors' proposal submissions due on or around Febuary 17, 2016.
•· On or around May 26, 2017, CBP will award the DCSS contract.
4. CBP plans to conduct one-on-one meetings with Industry instead of holding an Industry Day on or around November 14th through November 16th of 2016. An FBO posting will address the scheduling of these meetings, which are expected to be no more than 30-60 minutes in length.
5. Lastly, CBP will issue the next RFI on or around November 04, 2016. The purpose of that RFI will be to provide potential offerors with the draft Section L and Section M of the solicitation as well as draft PWS and scheduling information for the one-on-one meetings.
Due Date for Responses
Electronic responses to this RFI are not expected. This is an informational transmission, and not a request for immediate responses. However, please submit any questions to Gary Robertson via email at Gary.R.Robertson@cbp.dhs.gov.
Update #4 ·
Added: Jun 09, 2016 3:29 pm Modified: Jun 22, 2016 10:46 amTrack Changes
Notes:
1)This is a preliminary RFI to encourage maximum participation - the referenced SOW will be provided NLT 6/14/2016
2)Please see the attached RFI Nnotification document, which provides additional information than presented on this page.
3)Responses to this RFI are due COB July 7, 2016
REQUEST FOR INFORMATION (RFI)
U.S. CUSTOMS AND BORDER PROTECTION (CBP)
Data Center Support Services (DCSS)
Description of Intent
This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotes. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI, and any submissions to this notice will not result in an evaluation or rating by the Government.
The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government's constraint does not in any way relieve contractor's from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.
Respondents shall ensure that any material/data that is provided is marked appropriately to ensure proper handling of all information. Unless otherwise noted herein, anything submitted in response to this RFI will not be returned to the sender. Respondents will not be notified of the results of the survey or results of information submitted, nor will it respond to telephone or email inquiries.
Background
The mission of the Office of Information and Technology (OIT) of U.S. Customs and Border Protection (CBP) is to provide information, services, and technology solutions to secure the border, prevent the entry of terrorists or terrorist weapons, and to ensure the efficient flow of lawful people and trade across U.S. borders. OIT provides the U.S. Department of Homeland Security (DHS) and CBP with a 24x7x365 secure, stable and high-performance information technology infrastructure, scientific solutions, and forensic services.
OIT has the responsibility for identifying and evaluating new technologies for applications in support of CBP business processes. A new era of economic and terrorist threats require systems that can support the future vision of a unified, integrated, intelligence-driven agency to protect the United States against all threats. In order to be successful, a new Government and Contractor team must identify and acquire highly-skilled professionals from across industry that are capable of leading the technological revolution currently underway within OIT systems and applications.
Submission of Responses - Instructions
Format
Electronic responses are required, either via e-mail or digital media submission. Submittal shall be in Microsoft Office or Adobe Acrobat. The size limit for individual e-mails is 10MB per e-mail. You may use multiple e-mail messages. The subject line must include the message number (example: 1 of 3, 2 of 3, 3 of 3) and "[Company Name] Response to RFI - DCSS Data Center Support Services." Responses may include, as backup/support, company marketing materials, reports, and/or other materials that were prepared for purposes other than this RFI. Responses shall address application, readiness, affordability, and performance of each question. Vendors may submit questions up to COB 6/20/2016.
Requested Information
1. Business / Administrative Information:
Company name:
Business address:
Company web address:
Company Point of Contact (POC):
Name:
Title:
Telephone:
Email address:
Location of facilities:
2. The overall purpose of this RFI is to determine the industrial landscape for Data Center Support Services to further define any future applicable CBP requirement. CBP also encourages responses to this RFI to provide thorough and innovative solutions to satisfy the DCSS requirements. In order for the Government to better understand and assess industry capabilities, respondents must address information contained within this RFI, and provide substantive responses to the following questions:
•a. Upon review of the draft Statement of Work, what aspects appear technologically restrictive based on current commercial practices?
As referenced in 2.a, the Statement of Work is draft, and CBP is interested in recommendations for a streamlined approach of articulating the common technical support requirements without having to explicitly define each task.
Is a performance-based approach more appropriate?
Is a single-vendor solution feasible, or is a multiple-vendor solution more appropriate?
What socio-economic type of business do you represent for these types of services, and under what NAICS code(s)?
What applicable Government or Department-wide contract vehicles do you anticipate having in the next 12 months and when does the vehicle's period of performance end?
What specific examples of similar solutions are you aware of, and what experience does your organization have performing them?
What types of data center services have you automated at other agencies, and how long did it take for you to fully implement the automation? Note: This question is related to automating manual processes, such as the creation and configuration of virtual machines/databases/Continuous Integration of software code, patching of Windows/Unix/WebLogic/WebSphere/Oracle and SQL Databases.
What is your Rough Order of Magnitude (ROM) annual price estimate for these services over the next five years?
Can you identify any cost drivers for this requirement?
Can you identify risks and potential mitigations or alternate solutions?
Please recommend a contract type, and provide support for your recommendation.
Due Date for Responses
Electronic responses to this RFI must be received NO LATER THAN COB 7/07/2016. Please submit all responses and any questions prior to full response to Gary Robertson via email at Gary.R.Robertson@cbp.dhs.gov. The deadline for questions is 6/20/2016, and the Government reserves the right to post the questions and answers as an attachment for all parties to review.
Additional information is contained on the full RFI Notification, attached. A draft Statement of Work is attached.
Attachments:
RFI Document
Draft SOW
DEPARTMENT OF HOMELAND SECURITY (DHS)
Update #3 ·
Added: Jun 09, 2016 3:29 pm Modified: Jun 22, 2016 10:43 amTrack Changes
Notes:
1)This is a preliminary RFI to encourage maximum participation - the referenced SOW will be provided NLT 6/14/2016
2)Please see the attached RFI Nnotification document, which provides additional information than presented on this page.
REQUEST FOR INFORMATION (RFI)
U.S. CUSTOMS AND BORDER PROTECTION (CBP)
Data Center Support Services (DCSS)
Description of Intent
This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotes. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI, and any submissions to this notice will not result in an evaluation or rating by the Government.
The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government's constraint does not in any way relieve contractor's from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.
Respondents shall ensure that any material/data that is provided is marked appropriately to ensure proper handling of all information. Unless otherwise noted herein, anything submitted in response to this RFI will not be returned to the sender. Respondents will not be notified of the results of the survey or results of information submitted, nor will it respond to telephone or email inquiries.
Background
The mission of the Office of Information and Technology (OIT) of U.S. Customs and Border Protection (CBP) is to provide information, services, and technology solutions to secure the border, prevent the entry of terrorists or terrorist weapons, and to ensure the efficient flow of lawful people and trade across U.S. borders. OIT provides the U.S. Department of Homeland Security (DHS) and CBP with a 24x7x365 secure, stable and high-performance information technology infrastructure, scientific solutions, and forensic services.
OIT has the responsibility for identifying and evaluating new technologies for applications in support of CBP business processes. A new era of economic and terrorist threats require systems that can support the future vision of a unified, integrated, intelligence-driven agency to protect the United States against all threats. In order to be successful, a new Government and Contractor team must identify and acquire highly-skilled professionals from across industry that are capable of leading the technological revolution currently underway within OIT systems and applications.
Submission of Responses - Instructions
Format
Electronic responses are required, either via e-mail or digital media submission. Submittal shall be in Microsoft Office or Adobe Acrobat. The size limit for individual e-mails is 10MB per e-mail. You may use multiple e-mail messages. The subject line must include the message number (example: 1 of 3, 2 of 3, 3 of 3) and "[Company Name] Response to RFI - DCSS Data Center Support Services." Responses may include, as backup/support, company marketing materials, reports, and/or other materials that were prepared for purposes other than this RFI. Responses shall address application, readiness, affordability, and performance of each question. Vendors may submit questions up to COB 6/20/2016.
Requested Information
1. Business / Administrative Information:
Company name:
Business address:
Company web address:
Company Point of Contact (POC):
Name:
Title:
Telephone:
Email address:
Location of facilities:
2. The overall purpose of this RFI is to determine the industrial landscape for Data Center Support Services to further define any future applicable CBP requirement. CBP also encourages responses to this RFI to provide thorough and innovative solutions to satisfy the DCSS requirements. In order for the Government to better understand and assess industry capabilities, respondents must address information contained within this RFI, and provide substantive responses to the following questions:
•a. Upon review of the draft Statement of Work, what aspects appear technologically restrictive based on current commercial practices?
As referenced in 2.a, the Statement of Work is draft, and CBP is interested in recommendations for a streamlined approach of articulating the common technical support requirements without having to explicitly define each task.
Is a performance-based approach more appropriate?
Is a single-vendor solution feasible, or is a multiple-vendor solution more appropriate?
What socio-economic type of business do you represent for these types of services, and under what NAICS code(s)?
What applicable Government or Department-wide contract vehicles do you anticipate having in the next 12 months and when does the vehicle's period of performance end?
What specific examples of similar solutions are you aware of, and what experience does your organization have performing them?
What types of data center services have you automated at other agencies, and how long did it take for you to fully implement the automation? Note: This question is related to automating manual processes, such as the creation and configuration of virtual machines/databases/Continuous Integration of software code, patching of Windows/Unix/WebLogic/WebSphere/Oracle and SQL Databases.
What is your Rough Order of Magnitude (ROM) annual price estimate for these services over the next five years?
Can you identify any cost drivers for this requirement?
Can you identify risks and potential mitigations or alternate solutions?
Please recommend a contract type, and provide support for your recommendation.
Due Date for Responses
Electronic responses to this RFI must be received NO LATER THAN COB 7/07/2016. Please submit all responses and any questions prior to full response to Gary Robertson via email at Gary.R.Robertson@cbp.dhs.gov. The deadline for questions is 6/20/2016, and the Government reserves the right to post the questions and answers as an attachment for all parties to review.
Additional information is contained on the full RFI Notification, attached. A draft Statement of Work is attached.
Attachments:
RFI Document
Draft SOW
DEPARTMENT OF HOMELAND SECURITY (DHS)
Update #2 ·
Added: Jun 09, 2016 3:29 pm Modified: Jun 14, 2016 3:29 pmTrack Changes
Notes:
1)This is a preliminary RFI to encourage maximum participation - the referenced SOW will be provided NLT 6/14/2016
2)Please see the attached RFI Nnotification document, which provides additional information than presented on this page.
REQUEST FOR INFORMATION (RFI)
U.S. CUSTOMS AND BORDER PROTECTION (CBP)
Data Center Support Services (DCSS)
Description of Intent
This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotes. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI, and any submissions to this notice will not result in an evaluation or rating by the Government.
The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government's constraint does not in any way relieve contractor's from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.
Respondents shall ensure that any material/data that is provided is marked appropriately to ensure proper handling of all information. Unless otherwise noted herein, anything submitted in response to this RFI will not be returned to the sender. Respondents will not be notified of the results of the survey or results of information submitted, nor will it respond to telephone or email inquiries.
Background
The mission of the Office of Information and Technology (OIT) of U.S. Customs and Border Protection (CBP) is to provide information, services, and technology solutions to secure the border, prevent the entry of terrorists or terrorist weapons, and to ensure the efficient flow of lawful people and trade across U.S. borders. OIT provides the U.S. Department of Homeland Security (DHS) and CBP with a 24x7x365 secure, stable and high-performance information technology infrastructure, scientific solutions, and forensic services.
OIT has the responsibility for identifying and evaluating new technologies for applications in support of CBP business processes. A new era of economic and terrorist threats require systems that can support the future vision of a unified, integrated, intelligence-driven agency to protect the United States against all threats. In order to be successful, a new Government and Contractor team must identify and acquire highly-skilled professionals from across industry that are capable of leading the technological revolution currently underway within OIT systems and applications.
Submission of Responses - Instructions
Format
Electronic responses are required, either via e-mail or digital media submission. Submittal shall be in Microsoft Office or Adobe Acrobat. The size limit for individual e-mails is 10MB per e-mail. You may use multiple e-mail messages. The subject line must include the message number (example: 1 of 3, 2 of 3, 3 of 3) and "[Company Name] Response to RFI - DCSS Data Center Support Services." Responses may include, as backup/support, company marketing materials, reports, and/or other materials that were prepared for purposes other than this RFI. Responses shall address application, readiness, affordability, and performance of each question. Vendors may submit questions up to COB 6/20/2016.
Requested Information
1. Business / Administrative Information:
Company name:
Business address:
Company web address:
Company Point of Contact (POC):
Name:
Title:
Telephone:
Email address:
Location of facilities:
2. The overall purpose of this RFI is to determine the industrial landscape for Data Center Support Services to further define any future applicable CBP requirement. CBP also encourages responses to this RFI to provide thorough and innovative solutions to satisfy the DCSS requirements. In order for the Government to better understand and assess industry capabilities, respondents must address information contained within this RFI, and provide substantive responses to the following questions:
•a. Upon review of the draft Statement of Work, what aspects appear technologically restrictive based on current commercial practices?
As referenced in 2.a, the Statement of Work is draft, and CBP is interested in recommendations for a streamlined approach of articulating the common technical support requirements without having to explicitly define each task.
Is a performance-based approach more appropriate?
Is a single-vendor solution feasible, or is a multiple-vendor solution more appropriate?
What socio-economic type of business do you represent for these types of services, and under what NAICS code(s)?
What applicable Government or Department-wide contract vehicles do you anticipate having in the next 12 months and when does the vehicle's period of performance end?
What specific examples of similar solutions are you aware of, and what experience does your organization have performing them?
What types of data center services have you automated at other agencies, and how long did it take for you to fully implement the automation? Note: This question is related to automating manual processes, such as the creation and configuration of virtual machines/databases/Continuous Integration of software code, patching of Windows/Unix/WebLogic/WebSphere/Oracle and SQL Databases.
What is your Rough Order of Magnitude (ROM) annual price estimate for these services over the next five years?
Can you identify any cost drivers for this requirement?
Can you identify risks and potential mitigations or alternate solutions?
Please recommend a contract type, and provide support for your recommendation.
Due Date for Responses
Electronic responses to this RFI must be received NO LATER THAN COB 7/06/2016. Please submit all responses and any questions prior to full response to Gary Robertson via email at Gary.R.Robertson@cbp.dhs.gov. The deadline for questions is 6/20/2016, and the Government reserves the right to post the questions and answers as an attachment for all parties to review.
Additional information is contained on the full RFI Notification, attached. A draft Statement of Work is attached.
Attachments:
RFI Document
Draft SOW
DEPARTMENT OF HOMELAND SECURITY (DHS)
Update #1 ·
Added: Jun 09, 2016 3:29 pm
Notes:
1)This is a preliminary RFI to encourage maximum participation - the referenced SOW will be provided NLT 6/14/2016
2)Please see the attached RFI Nnotification document, which provides additional information than presented on this page.
REQUEST FOR INFORMATION (RFI)
U.S. CUSTOMS AND BORDER PROTECTION (CBP)
Data Center Support Services (DCSS)
Description of Intent
This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotes. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, the U.S. Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI, and any submissions to this notice will not result in an evaluation or rating by the Government.
The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government's constraint does not in any way relieve contractor's from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.
Respondents shall ensure that any material/data that is provided is marked appropriately to ensure proper handling of all information. Unless otherwise noted herein, anything submitted in response to this RFI will not be returned to the sender. Respondents will not be notified of the results of the survey or results of information submitted, nor will it respond to telephone or email inquiries.
Background
The mission of the Office of Information and Technology (OIT) of U.S. Customs and Border Protection (CBP) is to provide information, services, and technology solutions to secure the border, prevent the entry of terrorists or terrorist weapons, and to ensure the efficient flow of lawful people and trade across U.S. borders. OIT provides the U.S. Department of Homeland Security (DHS) and CBP with a 24x7x365 secure, stable and high-performance information technology infrastructure, scientific solutions, and forensic services.
OIT has the responsibility for identifying and evaluating new technologies for applications in support of CBP business processes. A new era of economic and terrorist threats require systems that can support the future vision of a unified, integrated, intelligence-driven agency to protect the United States against all threats. In order to be successful, a new Government and Contractor team must identify and acquire highly-skilled professionals from across industry that are capable of leading the technological revolution currently underway within OIT systems and applications.
Submission of Responses - Instructions
Format
Electronic responses are required, either via e-mail or digital media submission. Submittal shall be in Microsoft Office or Adobe Acrobat. The size limit for individual e-mails is 10MB per e-mail. You may use multiple e-mail messages. The subject line must include the message number (example: 1 of 3, 2 of 3, 3 of 3) and "[Company Name] Response to RFI - DCSS Data Center Services." Responses may include, as backup/support, company marketing materials, reports, and/or other materials that were prepared for purposes other than this RFI. Responses shall address application, readiness, affordability, and performance of each question.
Requested Information
1. Business / Administrative Information:
Company name:
Business address:
Company web address:
Company Point of Contact (POC):
Name:
Title:
Telephone:
Email address:
Location of facilities:
2. The overall purpose of this RFI is to determine the industrial landscape for Data Center Support Services to further define any future applicable CBP requirement. CBP also encourages responses to this RFI to provide thorough and innovative solutions to satisfy the DCSS requirements. In order for the Government to better understand and assess industry capabilities, respondents must address information contained within this RFI, and provide substantive responses to the following questions:
•a. Upon review of the draft Statement of Work, what aspects appear technologically restrictive based on current commercial practices?
As referenced in 2.a, the Statement of Work is draft, and CBP is interested in recommendations for a streamlined approach of articulating the common technical support requirements without having to explicitly define each task.
Is a performance-based approach more appropriate?
Is a single-vendor solution feasible, or is a multiple-vendor solution more appropriate?
What socio-economic type of business do you represent for these types of services, and under what NAICS code(s)?
What applicable Government or Department-wide contract vehicles do you anticipate having in the next 12 months and when does the vehicle's period of performance end?
What specific examples of similar solutions are you aware of, and what experience does your organization have performing them?
What types of data center services have you automated at other agencies, and how long did it take for you to fully implement the automation? Note: This question is related to automating manual processes, such as the creation and configuration of virtual machines/databases/Continuous Integration of software code, patching of Windows/Unix/WebLogic/WebSphere/Oracle and SQL Databases.
What is your Rough Order of Magnitude (ROM) annual price estimate for these services over the next five years?
Can you identify any cost drivers for this requirement?
Can you identify risks and potential mitigations or alternate solutions?
Please recommend a contract type, and provide support for your recommendation.
Due Date for Responses
Electronic responses to this RFI must be received NO LATER THAN COB 3 weeks from publication date of TBD. Please submit all responses and any questions prior to full response to Gary Robertson via email at Gary.R.Robertson@cbp.dhs.gov.
Additional information is contained on the full RFI Notification, attached. A Statement of Work will be provided as an amendment to this notice NLT 6/14/2016.
Attachments:
RFI Document
DEPARTMENT OF HOMELAND SECURITY (DHS)
Files
| File | Type | Posted |
|---|---|---|
| Draft_DCSS_PWS_(11.10.16).docx | DOCX document | |
| SECTION_L_M_(11.07.16).pdf | ||
| RFI_(11.07.16).pdf | ||
| RFI__Oct14.docx | DOCX document | |
| DCSS_PWS_.docx | DOCX document | |
| DRAFT_-_Enterprise_Data_Center_Support_Services_(for_RFI)_060816_(10Jun16).docx | DOCX document | |
| RFI.docx | DOCX document |
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