DA10--San Diego VAMC Call Recording- New Task Order (VA-26-00078778)
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 36C10B26Q0638
- Agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- NNG15SD19B-36C10B26F0298 Federal contract award
- Awardee
- Alvarez LLC
- NAICS code
- 541519 Other Computer Related Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Technology Acquisition Center has awarded a sole-source task order to ALVAREZ LLC for San Diego VAMC call recording services under contract NNG15SD19B on August 20, 2026, in the amount of $114,191.73.
The justification cites FAR 6.302-1(c), a brand name exception, and Section 41 U.S.C. 4106(c)(2). The VA determined that only the Enghouse Systems Quality Management Suite (QMS) can meet San Diego Medical Center's requirements due to proprietary constraints. The system supports 200 call recording-only user licenses integrated with Cisco CUCM voice systems across VA infrastructure, enabling call center agents to record calls for immediate playback and update notes for responding teams. Market research in June 2026 identified alternative VoIP solutions from Dialogtech and Callrail but found they lack the proprietary licensing necessary for integration with existing infrastructure. Replacing QMS with alternative software would require complete redesign and reengineering, potentially consuming up to one year and incurring $113,000 in duplicated costs. The VA identified eight Service Disabled Veteran-Owned Small Businesses and six HubZone resellers of QMS licenses through the NASA SEWP V Provider Look-up tool. The task order is issued under the NASA Solutions for Enterprise-Wide Procurement (SEWP) V Governmentwide Acquisition Contract. The contract covers the base period and four option periods with optional tasks executable throughout the performance window. Fair and reasonable pricing was determined through comparison with commercial catalogue prices. NAICS 541519 (Other Computer Related Services); PSC DA10.
Notice text
Please see attached Justification and Approval. Awarded contract NNG15SD19B to ALVAREZ LLC for 114191.73000000 on 2026-08-20.
Files
| File | Type | Posted |
|---|---|---|
| JA_San Diego VAMC Call Recording_Redacted.pdf | ||
| NNG15SD19B 36C10B26F0298_2.docx | DOCX document |
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