DA10--National Cemetery Administration (NCA) Nationwide IT Support Services (DaaS) - Market Research (VA-26-00059101)
Closed Pre-Solicitation Posted
- Solicitation number
- 36C10B26Q0471
- Agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Technology Acquisition Center intends to solicit nationwide Tier II IT support services for the National Cemetery Administration (NCA) through a future Request for Quote, with a Sources Sought Notice response deadline of June 12, 2026. This is market research under FAR Part 10 to inform acquisition strategy; response is voluntary and carries no reimbursement, and submission does not obligate the Government to issue a solicitation or guarantee participation in any subsequent formal RFQ process. However, information gathered through this notice will significantly influence the VA's acquisition strategy.
The requirement covers approximately 216 geographically dispersed NCA locations nationwide, serving approximately 2,000 users and 1,000 to 1,200 end-user devices across the continental United States, District of Columbia, and Puerto Rico. The Government seeks a hybrid, remote-first delivery model with centralized Tier II support and regional or dispatch-based onsite support, including Tier I/Tier II integration through ServiceNow ticketing, end-user device lifecycle management (Government-furnished equipment, contractor-furnished, or Device-as-a-Service options), remote troubleshooting and break-fix, peripheral and endpoint support, network triage, VoIP/VTC endpoint support, special-purpose systems triage, cybersecurity compliance support, and dispatch when remote resolution fails. The Government anticipates a six-month pilot before full deployment. Respondents must provide Rough Order of Magnitude pricing that separates fixed recurring services from variable cost drivers, staffing models, service level frameworks with response and resolution times, device strategy recommendations, travel and dispatch pricing, transition methodology, and performance metrics. Responses limited to ten pages. NAICS 541519. No set-asides anticipated.
Notice text
2 versions
Update #2 · Latest ·
As permitted by FAR Part 10, this Sources Sought Notice (SSN) is being utilized for informational and planning purposes National Cemetery Administration (NCA) Nationwide Tier II IT Support Services. Your response will assist the Government in the development of its acquisition strategy for a possible Request for Quote (RFQ), to be issued on a later date. Â
This SSN shall not be construed as an RFQ or as any commitment or obligation on the part of the Government to issue a solicitation. No reimbursement will be made for any costs associated with providing information in response to this SSN or any follow-up information requests. Â
Response is strictly voluntary - it is not mandatory to submit a response to this notice to participate in any formal RFQ process that may take place in the future however, it should be noted that information gathered through this notice may significantly influence VA s acquisition strategy. Â
 Interested Contractors that can provide the services and/or products identified in the Performance Work Statement (PWS) shall submit a Capabilities Statement on company letterhead demonstrating the company s qualifications to perform the defined work. Responses must be complete and sufficiently detailed to address the specific information. The information submitted shall not exceed ten (10) pages. Excessive reliance on promotional brochures is discouraged. The documentation shall include, at a minimum, the following:  Â
Company name and address. Â
Two points of contact (names, titles, phone numbers and email addresses). Â
UEI number and CAGE Code, as registered in the System for Award Management (SAM) at http://www.sam.gov/. Â
Small Business designation/status under NAICS 541519 (must correlate with SAM registration): Â
_____ SB _____ HUBZONE _____ WOSB_____ EDWOSB_____ 8(a) _____ VOSB_____ SDVOSB_____ SDB_____LARGE BUSINESS Â
Existing contract vehicles relevant to this requirement (i.e. General Services Administration, Federal Supply Schedule and/or Government Wide Acquisition Contract number (GWAC). Â
Does the draft RFI provide sufficient detail to describe the technical/functional requirements that encompass the solution products and services to be provided under this effort? Â
  Yes Â
 No Â
 If No , please provide recommendations on elements of the draft RFI that may contribute to more accurate responses. Â
________________________________________________________________ Â
 CONTACT INFORMATION AND RESPONSE DUE DATE: Â
Submit all responses via email to Velouse.Rock@VA.gov no later than June 12, 2026, 01:00 PM EST. Include the following in the subject line of the email: RFI Response 36C10B26Q0471_Business Name. Â
Update #1 ·
As permitted by FAR Part 10, this Sources Sought Notice (SSN) is being utilized for informational and planning purposes National Cemetery Administration (NCA) Nationwide Tier II IT Support Services. Your response will assist the Government in the development of its acquisition strategy for a possible Request for Quote (RFQ), to be issued on a later date. Â
This SSN shall not be construed as an RFQ or as any commitment or obligation on the part of the Government to issue a solicitation. No reimbursement will be made for any costs associated with providing information in response to this SSN or any follow-up information requests. Â
Response is strictly voluntary - it is not mandatory to submit a response to this notice to participate in any formal RFQ process that may take place in the future however, it should be noted that information gathered through this notice may significantly influence VA s acquisition strategy. Â
 Interested Contractors that can provide the services and/or products identified in the Performance Work Statement (PWS) shall submit a Capabilities Statement on company letterhead demonstrating the company s qualifications to perform the defined work. Responses must be complete and sufficiently detailed to address the specific information. The information submitted shall not exceed three (3) pages. Excessive reliance on promotional brochures is discouraged. The documentation shall include, at a minimum, the following:  Â
Company name and address. Â
Two points of contact (names, titles, phone numbers and email addresses). Â
UEI number and CAGE Code, as registered in the System for Award Management (SAM) at http://www.sam.gov/. Â
Small Business designation/status under NAICS 541519 (must correlate with SAM registration): Â
_____ SB _____ HUBZONE _____ WOSB_____ EDWOSB_____ 8(a) _____ VOSB_____ SDVOSB_____ SDB_____LARGE BUSINESS Â
Existing contract vehicles relevant to this requirement (i.e. General Services Administration, Federal Supply Schedule and/or Government Wide Acquisition Contract number (GWAC). Â
Does the draft RFI provide sufficient detail to describe the technical/functional requirements that encompass the solution products and services to be provided under this effort? Â
  Yes Â
 No Â
 If No , please provide recommendations on elements of the draft RFI that may contribute to more accurate responses. Â
________________________________________________________________ Â
 CONTACT INFORMATION AND RESPONSE DUE DATE: Â
Submit all responses via email to Velouse.Rock@VA.gov no later than June 8, 2026, 10:00 AM EST. Include the following in the subject line of the email: RFI Response 36C10B26Q0471_Business Name. Â
Files
| File | Type | Posted |
|---|---|---|
| 36C10B26Q0471_1.docx | DOCX document | |
| 36C10B26Q0471.docx | DOCX document |
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