DA01--RFI - Virtual Emergent and Urgent Care Network (VA-26-00045329)

The Department of Veterans Affairs Technology Acquisition Center is seeking information on virtual emergent and urgent care network solutions to expand emergency and urgent care access for the nation's 9 million enrolled Veterans across 170 medical centers and 1,300 clinics. The procurement focuses on two core elements: a software platform for virtual emergency and urgent care delivery and staffing models with appropriate delivery structures. Key requirements include bidirectional integration with existing VA electronic health records systems (CPRS and Oracle/Cerner Federal EHR), support for up to 500,000 annual virtual encounters with expansion potential to 5 million, multi-modal communication capabilities (video, phone, chat, text) available 24/7/365 across all U.S. states and territories, and real-time patient tracking with clinical decision support tools. The VA emphasizes that solutions must achieve initial contact wait times not exceeding 5 minutes, provider connection times of 10-15 minutes, and resolution of over 50% of cases without requiring in-person escalation, with Veterans rating the service experience at 85% or greater on satisfaction scores. Responses to this Request for Information are due by 3:00 p.m. Eastern Time on March 27, 2026, submitted via email to Contracting Officer John Vardouniotis (ioannis.vardouniotis@va.gov) and Contract Specialist Elena Juliano (elena.juliano@va.gov), limited to 15 pages without marketing materials.

This pre-solicitation notice carries no set-aside designation and does not identify any current incumbents. The RFI is for planning purposes only and does not constitute a binding solicitation or obligation to award a contract; the VA reserves the right to delay, cancel, or revise requirements based on responses received. The VA provided approximately 3.9 million emergency care visits and 1.0 million urgent care visits in fiscal year 2025, with research indicating that 25-38% of Emergency Department visits involve low-acuity cases suitable for virtual resolution, suggesting the potential scope of this initiative. The solicitation seeks solutions designed to serve up to 4 million Veterans annually seeking acute, unscheduled, urgent, or emergent care, with expected clinician productivity of 1.5-3 encounters per hour. The VA welcomes modular and phased approaches and is open to vendors who can meet most requirements with a clear roadmap toward complete solutions, indicating flexibility in implementation strategies. No specific award value or budget range is disclosed in this RFI stage, which is intended to gather market input prior to formal solicitation development.