DA01--intersystems software updates and technical assistance

The Department of Veterans Affairs Technology Acquisition Center is seeking a comprehensive software updates and technical assistance contract for InterSystems software products. The procurement involves obtaining an unlimited use, perpetual enterprise license for software including InterSystems IRIS, HealthShare Health Connect, and related platforms. The contract will require providing dedicated 24/7 technical support, monthly ticket summary reporting, and engineering sustainment services encompassing system monitoring, performance management, and operational support. Vendors must demonstrate capabilities in system administration, interface management, change management, incident response, and compliance with federal accessibility standards including Section 508 requirements. Interested parties are required to submit their response proposals by April 30, 2025, at 3:00 PM EST, with the solicitation managed by Matthew Newell from the VA Technology Acquisition Center.

The pre-solicitation notice indicates no specific set-aside designations for this opportunity, which is categorized under NAICS code 541512 for Computer Systems Design Services and PSC code DA01 for IT and Telecom Business Application Support Services. The contract structure includes a 6-month base period followed by six consecutive 12-month option periods, providing potential long-term engagement for the selected vendor. While specific award values are not explicitly stated, the comprehensive nature of the required software updates and technical assistance suggests a significant contract scope. The solicitation encourages vendors to provide alternative solutions to meeting the VA's technical assistance needs, indicating flexibility in potential approach and implementation. Vendors will need to showcase expertise in software upgrades, system resilience engineering, and compliance with VA-specific security and privacy requirements to be competitive in this procurement opportunity.