DG11--FY2025 Saipan Voice Services

The Department of Veterans Affairs Technology Acquisition Center is seeking local exchange carrier (LEC) voice and data communication services for the Medical Associates of the Pacific facility in Saipan. The procurement focuses on providing POTS Line Flat Rate, Primary Rate ISDN service, Direct Inward Dialing, and associated telecommunications features with 24/7/365 availability and 99.9% uptime requirements. Interested vendors must submit a 5-page Vendor Capabilities Statement including company details and size standard for NAICS 517111, along with a completed market research workbook indicating service coverage capabilities. The solicitation (36C10A25Q0034) requires responses by March 11, 2025, at 3:00 PM Central Time, with Christopher McKenney serving as the Contract Specialist. Vendors must demonstrate the ability to provide comprehensive telecommunications services, including caller ID, call hunting/rollover, and call redirect features.

The contract is structured as a Firm-Fixed-Price arrangement with a 12-month base period from March 31, 2025, through March 30, 2026, and four potential 12-month option periods extending through March 30, 2030. No specific set-aside has been designated for this opportunity, and the contract falls under the Wired Telecommunications Carriers NAICS category (517111). The procurement will require the contractor to maintain a 24/7 technical help desk, respond to major system failures within one hour, and restore services within 24 hours. Contractors must utilize the VA OB-10 system or approved EDI software for electronic invoice submission and comply with extensive security, privacy, and data protection requirements. The specific location for service delivery is the Medical Associates of the Pacific MN-II Building in Saipan, with services to be provided in Suite 100 and 206.