CustomerX Pod 3 - Service Desk & System Monitoring
Award Notice Posted
- Solicitation number
- HT0038-24-C-0002
- Agency
-
Defense Health Agency
Department of Defense
- Awarded
- to Ellumen, Inc.
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HT0038-24-C-0002 Federal contract award
- NAICS code
- Not on record
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency awarded contract HT0038-24-C-0002 to Ellumen, Inc. for CustomerX Pod 3 Service Desk & System Monitoring Services in support of the Joint Operations Management Information Systems (JOMIS) Program Management Office modern products. The contract, valued at $6,897,055.80, was awarded on July 28, 2025, and includes a 15-month base period extending from August 2025 through October 2026, with two six-month options and one three-month option available for renewal. Ellumen will provide critical service desk and system monitoring support for JOMIS modern healthcare solutions including Health Care Delivery, Military Health System GENESIS, Theater Blood Mobile, Medical Common Operating Picture, and Operational Medicine Data Service. The contractor was selected as the sole source vendor based on their expert knowledge of the current platform, data architecture, and demonstrated capability to support ongoing operational testing and fielding of JOMIS products while replacing legacy Theater Medical Data Store systems in disconnected, intermittent, and limited theater environments.
Notice text
CustomerX Pod 3 - Service Desk & System Monitoring Services for Joint Operations Management Information Systems (JOMIS) Program Management Office (PMO) modern products.
Awarded contract HT0038-24-C-0002 to ELLUMEN, INC. for 6897055.80 on 2025-07-28.
Files
| File | Type | Posted |
|---|---|---|
| Pod 3 Extension JA_HT003824C0002_Redacted.pdf | ||
| Pod 3 Extension JA_HT003824C0002_signatures_Redacted.pdf |
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