Customer Service Survey
Award Notice Posted
- Solicitation number
- 3509_5456
- Agency
-
Department of Education
- Awarded
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 91003126A0023
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Milan, Michigan 48160, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Education awarded contract 91003126A0023 to CFI Group USA, L.L.C. for $6 million on September 30, 2026, for customer satisfaction survey services measuring performance of Federal Student Aid (FAFSA), Title IV service providers, email campaigns, contact centers, and related student aid post-transaction processes and services.
The award was made as a sole-source order under the Federal Supply Schedule (FSS) via CFI Group's existing GSA schedule contract, justified under GSAM/R 538.7104-3(b)(ii). Services employ the American Customer Satisfaction Index (ACSI) methodology. CFI Group holds the exclusive government-sector license as a founding partner of ACSI to apply the patented ACSI cause-and-effect methodology. FSA has used ACSI methodology for over a decade; switching providers would compromise historical data comparison and require rebuilding institutional knowledge of FSA's programs and evolution. No formal market research was conducted given CFI Group's sole-source status. The Procuring Activity Competition Advocate approved the justification on September 17, 2026, as required for awards exceeding $900,000.
Notice text
FSA had a need for measuring the performance of different student aid post-transaction processes, products,
and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers,
e-mail campaigns, contact centers, and potentially additional lines of business by way of customer
satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology.
Awarded contract 91003126A0023 to CFI GROUP USA, L.L.C. for 6000000.00 on 2026-09-30.
Files
| File | Type | Posted |
|---|---|---|
| FSS SSJ Customer Sat Surv EXE.pdf |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity