Customer Satisfaction Survey (CSS)
Closed Pre-Solicitation Posted
- Solicitation number
- TRANSCOM26R016
- Agency
-
United States Transportation Command
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Scott AFB, Illinois, United States
Notice details come from SAM.gov. Updated .
About this opportunity
United States Transportation Command (USTRANSCOM), through the Defense Personal Property Management Office (DPMO), is conducting a Request for Information (RFI) to gather market research on a Customer Satisfaction Survey (CSS) platform and professional services to support household goods and unaccompanied baggage shipment feedback collection, with responses due by 4:30 PM Central Time on September 16, 2026. Small business set-asides are being considered under NAICS 518210 (Data Processing, Hosting, and Related Services), which carries a $35.0 million small business size standard.
The solution must support survey administration across the complete lifecycle of Defense Personal Property Program (DP3) shipments—from entitlement counseling through pack, pickup, storage, delivery, and claims filing—with capacity to process approximately 1.1 million annual household goods and unaccompanied baggage surveys concurrently at 440,000 responses. The platform must operate from a commercial cloud environment certified at Impact Level 2 minimum with potential upgrade to Impact Level 4, deliver five user licenses with enterprise-level scalability, support API integration with government systems for survey triggering and daily data transmission to the War Data Platform, and maintain 98% minimum availability. The contractor must establish government system API connections within 30 days of contract award, provide business-hours technical support (0800–1700 CST), deliver disaster recovery planning within 15 days of award, and maintain FedRAMP certification with 72-hour cybersecurity incident reporting.
The base performance period runs September 29, 2027 through September 28, 2028, with four optional one-year renewal periods extending through September 28, 2032. The government anticipates five to ten administrative users and targets a 40% survey return rate. Responses limited to five pages must be submitted to taylor.e.luebbers.civ@mail.mil. This RFI is for planning purposes only; the government will not reimburse response costs.
Notice text
This announcement constitutes a Request for Information (RFI) for informational and planning purposes only. THIS IS NOT A REQUEST FOR PROPOSAL nor is it to be construed as a commitment by the Government. The information requested will be used within United States Transportation Command (USTRANSCOM) as market research to facilitate decision making (i.e., determining acquisition strategy, small business concerns, etc.) and will not be disclosed outside the Government. Proprietary information submitted shall be appropriately marked. Please note that Defense Personal Property Management Office (DPMO) will NOT be responsible for any costs incurred by interested parties in responding to this RFI.
DPMO highly encourages responses from capable businesses of all sizes; large and small business concerns, to include all the socioeconomic categories. However, it should be noted the proposed North American Industry Classification System (NAICS) code for this acquisition is 518210[1], Data Processing, Hosting, and Related Services. Small Business set-aside opportunities are being considered.
Files
| File | Type | Posted |
|---|---|---|
| CSS PWS 2026.08.31.pdf | ||
| 2026.08.31 CSS RFI Final.pdf |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Household Goods Moving, Shipping, Transportation, and Storage Service Providers Software Integration Request for Information | United States Transportation Command | No set-aside |
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