Csai

The U.S. Citizenship and Immigration Services (USCIS), under the Department of Homeland Security, is seeking qualified vendors to provide professional IT services for enhancing their online account experience and customer service capabilities through this Request for Information (RFI). The procurement focuses on integrating online account services, implementing proactive customer notifications, developing data-directed routing and predictive analytics, and enabling advanced customer experience services. Key objectives include creating a unified, personalized account experience, standardizing form fields, reducing customer service costs, and streamlining content management operations. Vendors are expected to demonstrate technical capabilities in areas including AI/OCR technology, microservices architecture, cloud computing practices, and document processing, with responses evaluated based on company qualifications, past performance examples, technical approach, and innovative solutions for digital transformation. Responses must be submitted by January 8, 2026 (updated from the original January 2, 2026 deadline) via email in Word format with a maximum of 10 pages, and this RFI is issued for informational and planning purposes without constituting a binding obligation to award a contract.

This pre-solicitation notice carries no set-aside designation and does not identify any current contractors or incumbents. No specific award value or budget range has been disclosed in this RFI phase, as the document is designed to identify potential sources and gather market intelligence rather than establish contract pricing. The procurement is classified under NAICS code 541512 (Computer Systems Design Services) and PSC code DA01 (IT and Telecom - Business Application/Application Development Support Services). Vendors responding to this RFI should provide detailed company information, including their Unique Entity Identifier, business size classification, and relevant past performance examples demonstrating their capability to support USCIS's digital transformation and customer service modernization efforts for immigration service platforms.