Computer hardware, peripherals, software, installation, and ongoing support / technical services.

Added: Mar 07, 2017 12:14 pm Modified: Mar 14, 2017 9:05 amTrack Changes Solicitation VA263-17Q-0418

Amendment 0001

Questions and Answers



The purpose of this amendment is to address contractor questions and extend the quote due date to March 20, 2017 at 12:00PM CDT.



Q1: Will the contractor be in an on-call status once the thin clients have been set-up? Is there a need for onsite system support unless the contractor is performing maintenance or responding to a problem?

A1: From the VA perspective, we would like phone and remote support during the 7am-6pm hours. We only require on-site support when remote support is not sufficient to fix an issue or implement requested changes.



Q2: For your Thin Client machines, are they meant to be true Thin client with no self-sufficient software other than boot up and connect directly to a RDP server on the network vice being just small form factor with OS and supporting software on each machine?

A2: Yes, they are meant to be true thin clients as you described.



Q3: Are the machine intended to connect to a RDP server for all of their software support?

A3: Yes. The intent is to allow vendors to troubleshoot software remotely and ultimately reducing turnaround time on solving these issues versus requiring vendors come on-site to support the software.



Q4: How will the Thin Client machines and monitors be set up? Will they be set up on a desk top or on a cart; who will provide the power/strip connections?

A4: The thin clients, monitors, keyboards and mice will be set up on desk tops. We ask the vendor provide the power cable for each thin client and peripherals. If necessary, the vendor will need to supply power strips, but there are likely enough power outlets currently available to support all requested machines.



Q5: What do you estimate as the average distance from the Ethernet jacks to client machines?

A5: We estimate 6 feet.



Q6: What are the types (brand, model number, and age) of 3 printers that are presently in service that the contract wants serviced; what city(ies) are they currently located; and how to have the opportunity to inspect them as we are to accept them as is?

A6: The three existing printers are the same model: HP LaserJet M4345 (under 3 years old, it seems). The printers are located at the Omaha, Grand Island and Lincoln VA Medical Centers. If approved by the Contracting Officer, then the VAMC can accommodate a site visit.



Q7: For the printers to be purchased, do they need to be laser or Inkjet, Color or B&W, how many pages per minute, and what are physical dimensions do they need to meet?

A7: For ease of use, please purchase the HP LaserJet M4345 model.

Q8: Do you just need the MS Office H&S 2016 license numbers or do you want the software installed on a small form factor?

A8: We want the MS Office software installed on the thin clients.



Q9: We are unaware of any Adobe Reader licensing requirement. It is Free to all users.

A9: If that is the case, never mind, then. That is good to hear. Similar to the question above, we want Adobe Reader installed on the thin clients.



Q10: To provide and perform any remote service, will we be given administrative privileges and the ability to remote into the hardware? To the best of our knowledge, you cannot remote into a true thin client machine; you have to access the server to check the connection.

A10: Yes, we prefer remote services to keep turnaround time low. The vendor and VA will share admin privileges and passwords for the entire system, which should allow you to troubleshoot the thin client via the server.



Q11: Can a 24 ExorVision monitor be used as substituted for the 19 monitors? It s a higher quality monitor at an equal to lower price than the 19 monitor.

A11: Due to a space limitation, we prefer not to substitute the 19 monitor.



Q12: How is the VA s current help desk organized at NWIHCS campuses in Omaha, Lincoln, and Grand Island Nebraska? Who supports NWIHCS campuses?

A12: For the current PCs, which are available to patients only, we have one VA employee supporting all three sites. With this purchase, we are hoping the vendor can provide a single phone number to which we can route all of our questions/issues, rather than relying on VA staff.



Q13: Can you give an estimate of how many after-hours help desk calls were made last year for those campuses?

A13: We estimate three calls were made last year between 4pm 6pm if you consider that after-hours. Some of the PCs will be available to Veterans until 6pm.



Q14: Is there an incumbment?

A14: No, this is a new requirement.



Q15: Can you provide guidance on the printer type and required specifications? Do they need to be black & white, laser, etc?

A15: Please plan to purchase the model HP LaserJet M4345.



Q16: What is the condition of the three existing printers that the contractor is required to service?

A16: As they are locked-up and only accessed when in use, they are relatively new and are working.

Added: Mar 07, 2017 12:14 pm This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested. The solicitation number is VA263-17-Q-0418 and it is issued as a Request for Quote (RFQ). This requirement will be solicited as 100% Service Disabled Veteran Owned Small Business Set-Aside. The applicable North American Industry Classification System (NAICS) code is 541512, Computer Systems Design Services and the size standard is $27.5M.

The Department of Veterans Affairs, Sioux Falls intends to establish a single award, firm-fixed price type contract for a contractor to install thin client machines with peripherals and connect them to the VA network. In addition, the VA will require monthly remote technical assistance as well as on-site technical assistance with a 24 hr response time in Omaha, Lincoln, and Grand Island NE. A description of the services required is attached to this RFQ and is labeled Statement of Work for Computer Peripherals and Technical Support.

Evaluation and Award Methodology: Acquisition of items will be procured in accordance with FAR Part 12 - Acquisition of Commercial Items and Part 13 - Simplified Acquisition Procedures. The Government intends to base award determination on the offer that provides the lowest priced quote to the Government and can meet the hardware and servicing requirements outlined in the attached SOW. Offerors are advised that the Contracting Officer will verify registration in the System for Award Management (SAM) database and Vet Biz prior to award of any contract, by entering the potential awardee DUNS number into each database. Failure to complete the registration will result in elimination from consideration for award.

Description:

The contractor shall furnish all labor, transportation, parts, test equipment, tools, and expertise necessary to install and maintain the Veterans Health Education Center (VHEC) thin clients, printers, and peripherals at NWIHCS campuses in Omaha, Lincoln, and Grand Island, NE. See Statement of Work for complete requirement description.

Submission of Quote:



Quotes must be received no later than 12:00 PM CST Thursday, March 16, 2017. The anticipated date of award will be approximately March 22, 2017. It is the responsibility of the offeror to ensure their quote is received in its entirety by the POC listed below prior to the solicitation closing date and time.

Quotes will only be accepted by email. All quotations must be sent in .pdf, or .docx format only to Paula Moore, Contract Specialist @ paula.moore2@va.gov. Include the following in your subject line: Quotations submitted in response to VA263-17-Q-0418.



Questions regarding this requirement must be emailed to the Contract Specialist, no later than 4:00 PM. CST on Friday, March 10, 2017. Questions will not be addressed via telephone.

The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-91 effective 30 September 2016.

The following clauses and provisions apply to this solicitation: FAR 52.212-4 Contract Terms and Conditions-Commercial Items , FAR 52.212-5 Contract Terms and Condiditons Required to Implement Statutes or Executive Orders-Commercial Items , FAR 52.222-26 :Equal Opportunity , 52.222-35 Equal Opportunity for Veterans , FAR 52.222-36 Affirmative Action For Workers With Disabilities, FAR 52.212-2 Evaluation Commercial Items , FAR 52.212-3 Offeror Representations and Certifications-Commercial Items, FAR 52.252-2 Clauses incorporated by Reference and FAR 52.212-1 Instructions to Offerors - Commercial Items are all incorporated by full reference. 52.219-27 Notice of Service-Disabled Veteran-Owned Small Business Set-Aside. 852.219-10 VA Notice of total service-disabled veteran-owned small business set-aside.

52.212-2 EVALUATION-COMMERCIAL ITEMS JAN 1999

(IAW FAR 12.301(c)(1))

Addendum to 52.212-2:



The VA will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation and statement of work will be most advantageous to the Government, price and other factors considered. The following factor(s) shall be used to evaluate offers, in order of importance:



Price



Description

Price

Hardware monitors, hard drive, mice, keyboards, power adapters, server, printers, etc.



Software windows, office, applicable licenses, etc



Installation Services labor to install and set up the computers, printers, server, etc.



Ongoing Support Services remote monitoring, PMs, help desk support, on-site repair and support services, regular software updates, etc.



Option Years I IV:

Ongoing Support Services remote monitoring, PMs, help desk support, on-site repair and support services, regular software updates, etc.







Past Performance