CBP Request for Information- HRM Relocation Resources Website/App Development
Closed Pre-Solicitation Posted
- Solicitation number
- CBP-RFI-HRMRELOCATIONRESOURCES
- Agency
-
Customs and Border Protection
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Washington, District of Columbia 20004, United States
Notice details come from SAM.gov. Updated .
About this opportunity
U.S. Customs and Border Protection (CBP) is seeking a vendor to develop a comprehensive website and mobile application designed to provide relocation resources for potential job applicants. The primary objective is to create a user-friendly digital platform that offers detailed information about neighborhoods, schools, real estate, local amenities, crime rates, and moving tips. The project will be executed using Agile methodologies with continuous integration and delivery practices, emphasizing robust cybersecurity compliance, accessibility standards (Section 508 and WCAG 2.1), and mobile compatibility across Android and iOS platforms. Vendors are required to submit detailed responses addressing functional expectations, company qualifications, development approach, project timeline, and cost estimates by April 22, 2025. The Request for Information (RFI) is exclusively for market research purposes and does not guarantee a contract award, with all responses becoming government property upon submission.
The contract opportunity does not have a specific set-aside designation and falls under the Computer Systems Design Services NAICS category (541512). While no incumbent contractors are mentioned, the project anticipates supporting between 2,000 to 250,000 users annually with a comprehensive relocation information tool. The estimated project duration is 33 months, with vendors expected to provide full project management, technical resources, quality assurance, and ongoing support including help desk services, security assessments, and training materials. The solution must implement robust privacy protections, conduct regular vulnerability scans, and comply with DHS/CBP cybersecurity policies. Although a precise budget range is not explicitly stated, the project will require significant investment in technical development, security infrastructure, and ongoing maintenance to meet the comprehensive requirements outlined in the solicitation.
Notice text
4 versions
Update #4 · Latest ·
Amendment 3 to RFI to provide Government Q&A Responses.
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Amendment 2 to RFI to extend Response date to 04/22/2025 at 3:00 PM EST. The CBP Program Office is still responding to all questions received. Another amendment to follow posting Q&A responses.
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Amendment 1 to RFI to include Page limit for the RFI.
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This is a request for information (RFI) pursuant to FAR 15.201(e). This RFI is solely for information, planning purposes, and market research only; it does not constitute a Request for Proposal (RFP), Request for Quotation (RFQ), or a promise to issue an RFP or RFQ. This RFI does not commit the Government to contract for any supply or service. CBP will not pay for any costs associated with responding to this RFI. All costs will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future RFP or RFQ. If CBP releases a solicitation, it will be posted on the System for Award Management (SAM.gov). CBP advises interested parties to monitor this website for any information that may pertain to this RFI. The information provided in this RFI is subject to change and is not binding on the Government.
A Vendor’s response to this RFI should address all questions in Sections 3 and 4 of the attached RFI document. The Vendors response to this RFI should not exceed 20 pages. All responses become the property of the Federal Government upon submission and will not be returned to vendors. See the attached Statement of Work for this upcoming requirement, along with the attached RFI document for response instructions.
Project Overview of Requirement:
The goal of this project is to develop a website and/or mobile app that provides detailed relocation information to potential applicants, specifically those seeking employment within a government agency. The solution will offer data about neighborhoods, schools, real estate, local amenities, crime rates, and moving tips. It will be designed with a focus on user-friendly navigation, fast load times, mobile compatibility, and accessibility, ensuring compliance with Federal Government requirements for accessibility as outlined in Section 508 of the Rehabilitation Act and Web Content Accessibility Guidelines (WCAG) 2.1.
The project will be delivered using Agile methodologies, with iterative development, regular sprints, sprint planning, daily stand-ups, and sprint reviews. Continuous integration and continuous delivery (CI/CD) practices will be followed to ensure timely and efficient delivery of features. The vendor will provide a full range of support required to manage and track all project management levels, technical resources, quality assurance, project schedule, cost, budget, and performance. This includes contract management, onboarding requirements for contract staff, transitioning out plans, monthly project review and COR briefings, and monthly financial reporting.
The solution must also meet robust cybersecurity requirements, including compliance with federal cybersecurity standards and DHS/CBP policies, and implement measures to protect data integrity, confidentiality, and availability. Regular security assessments and vulnerability scans will be conducted. Additionally, the vendor will provide help desk support with defined KPIs, establish a Service Level Agreement (SLA) for support services, offer on-call support for critical issues, manage database operations, and provide business intelligence reporting capabilities and data analytics for reporting and insights.
Training requirements include developing comprehensive training materials for end-users and administrators, conducting training sessions, and providing ongoing training support as new features and updates are implemented. Privacy and safeguarding of information are paramount, with compliance to federal privacy regulations and DHS/CBP policies, measures to protect Personally Identifiable Information (PII) and other sensitive data, regular privacy impact assessments and audits, and staff training on privacy and data protection best practices.
Update #3 ·
Amendment 2 to RFI to extend Response date to 04/22/2025 at 3:00 PM EST. The CBP Program Office is still responding to all questions received. Another amendment to follow posting Q&A responses.
----------------------------------------------------------------------------
Amendment 1 to RFI to include Page limit for the RFI.
----------------------------------------------------------------------------
This is a request for information (RFI) pursuant to FAR 15.201(e). This RFI is solely for information, planning purposes, and market research only; it does not constitute a Request for Proposal (RFP), Request for Quotation (RFQ), or a promise to issue an RFP or RFQ. This RFI does not commit the Government to contract for any supply or service. CBP will not pay for any costs associated with responding to this RFI. All costs will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future RFP or RFQ. If CBP releases a solicitation, it will be posted on the System for Award Management (SAM.gov). CBP advises interested parties to monitor this website for any information that may pertain to this RFI. The information provided in this RFI is subject to change and is not binding on the Government.
A Vendor’s response to this RFI should address all questions in Sections 3 and 4 of the attached RFI document. The Vendors response to this RFI should not exceed 20 pages. All responses become the property of the Federal Government upon submission and will not be returned to vendors. See the attached Statement of Work for this upcoming requirement, along with the attached RFI document for response instructions.
Project Overview of Requirement:
The goal of this project is to develop a website and/or mobile app that provides detailed relocation information to potential applicants, specifically those seeking employment within a government agency. The solution will offer data about neighborhoods, schools, real estate, local amenities, crime rates, and moving tips. It will be designed with a focus on user-friendly navigation, fast load times, mobile compatibility, and accessibility, ensuring compliance with Federal Government requirements for accessibility as outlined in Section 508 of the Rehabilitation Act and Web Content Accessibility Guidelines (WCAG) 2.1.
The project will be delivered using Agile methodologies, with iterative development, regular sprints, sprint planning, daily stand-ups, and sprint reviews. Continuous integration and continuous delivery (CI/CD) practices will be followed to ensure timely and efficient delivery of features. The vendor will provide a full range of support required to manage and track all project management levels, technical resources, quality assurance, project schedule, cost, budget, and performance. This includes contract management, onboarding requirements for contract staff, transitioning out plans, monthly project review and COR briefings, and monthly financial reporting.
The solution must also meet robust cybersecurity requirements, including compliance with federal cybersecurity standards and DHS/CBP policies, and implement measures to protect data integrity, confidentiality, and availability. Regular security assessments and vulnerability scans will be conducted. Additionally, the vendor will provide help desk support with defined KPIs, establish a Service Level Agreement (SLA) for support services, offer on-call support for critical issues, manage database operations, and provide business intelligence reporting capabilities and data analytics for reporting and insights.
Training requirements include developing comprehensive training materials for end-users and administrators, conducting training sessions, and providing ongoing training support as new features and updates are implemented. Privacy and safeguarding of information are paramount, with compliance to federal privacy regulations and DHS/CBP policies, measures to protect Personally Identifiable Information (PII) and other sensitive data, regular privacy impact assessments and audits, and staff training on privacy and data protection best practices.
Update #2 ·
Amendment to RFI to include Page limit for the RFI.
----------------------------------------------------------------------------
This is a request for information (RFI) pursuant to FAR 15.201(e). This RFI is solely for information, planning purposes, and market research only; it does not constitute a Request for Proposal (RFP), Request for Quotation (RFQ), or a promise to issue an RFP or RFQ. This RFI does not commit the Government to contract for any supply or service. CBP will not pay for any costs associated with responding to this RFI. All costs will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future RFP or RFQ. If CBP releases a solicitation, it will be posted on the System for Award Management (SAM.gov). CBP advises interested parties to monitor this website for any information that may pertain to this RFI. The information provided in this RFI is subject to change and is not binding on the Government.
A Vendor’s response to this RFI should address all questions in Sections 3 and 4 of the attached RFI document. The Vendors response to this RFI should not exceed 20 pages. All responses become the property of the Federal Government upon submission and will not be returned to vendors. See the attached Statement of Work for this upcoming requirement, along with the attached RFI document for response instructions.
Project Overview of Requirement:
The goal of this project is to develop a website and/or mobile app that provides detailed relocation information to potential applicants, specifically those seeking employment within a government agency. The solution will offer data about neighborhoods, schools, real estate, local amenities, crime rates, and moving tips. It will be designed with a focus on user-friendly navigation, fast load times, mobile compatibility, and accessibility, ensuring compliance with Federal Government requirements for accessibility as outlined in Section 508 of the Rehabilitation Act and Web Content Accessibility Guidelines (WCAG) 2.1.
The project will be delivered using Agile methodologies, with iterative development, regular sprints, sprint planning, daily stand-ups, and sprint reviews. Continuous integration and continuous delivery (CI/CD) practices will be followed to ensure timely and efficient delivery of features. The vendor will provide a full range of support required to manage and track all project management levels, technical resources, quality assurance, project schedule, cost, budget, and performance. This includes contract management, onboarding requirements for contract staff, transitioning out plans, monthly project review and COR briefings, and monthly financial reporting.
The solution must also meet robust cybersecurity requirements, including compliance with federal cybersecurity standards and DHS/CBP policies, and implement measures to protect data integrity, confidentiality, and availability. Regular security assessments and vulnerability scans will be conducted. Additionally, the vendor will provide help desk support with defined KPIs, establish a Service Level Agreement (SLA) for support services, offer on-call support for critical issues, manage database operations, and provide business intelligence reporting capabilities and data analytics for reporting and insights.
Training requirements include developing comprehensive training materials for end-users and administrators, conducting training sessions, and providing ongoing training support as new features and updates are implemented. Privacy and safeguarding of information are paramount, with compliance to federal privacy regulations and DHS/CBP policies, measures to protect Personally Identifiable Information (PII) and other sensitive data, regular privacy impact assessments and audits, and staff training on privacy and data protection best practices.
Update #1 ·
This is a request for information (RFI) pursuant to FAR 15.201(e). This RFI is solely for information, planning purposes, and market research only; it does not constitute a Request for Proposal (RFP), Request for Quotation (RFQ), or a promise to issue an RFP or RFQ. This RFI does not commit the Government to contract for any supply or service. CBP will not pay for any costs associated with responding to this RFI. All costs will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future RFP or RFQ. If CBP releases a solicitation, it will be posted on the System for Award Management (SAM.gov). CBP advises interested parties to monitor this website for any information that may pertain to this RFI. The information provided in this RFI is subject to change and is not binding on the Government.
A Vendor’s response to this RFI should address all questions in Sections 3 and 4 of the attached RFI document. All responses become the property of the Federal Government upon submission and will not be returned to vendors. See the attached Statement of Work for this upcoming requirement, along with the attached RFI document for response instructions.
Project Overview of Requirement:
The goal of this project is to develop a website and/or mobile app that provides detailed relocation information to potential applicants, specifically those seeking employment within a government agency. The solution will offer data about neighborhoods, schools, real estate, local amenities, crime rates, and moving tips. It will be designed with a focus on user-friendly navigation, fast load times, mobile compatibility, and accessibility, ensuring compliance with Federal Government requirements for accessibility as outlined in Section 508 of the Rehabilitation Act and Web Content Accessibility Guidelines (WCAG) 2.1.
The project will be delivered using Agile methodologies, with iterative development, regular sprints, sprint planning, daily stand-ups, and sprint reviews. Continuous integration and continuous delivery (CI/CD) practices will be followed to ensure timely and efficient delivery of features. The vendor will provide a full range of support required to manage and track all project management levels, technical resources, quality assurance, project schedule, cost, budget, and performance. This includes contract management, onboarding requirements for contract staff, transitioning out plans, monthly project review and COR briefings, and monthly financial reporting.
The solution must also meet robust cybersecurity requirements, including compliance with federal cybersecurity standards and DHS/CBP policies, and implement measures to protect data integrity, confidentiality, and availability. Regular security assessments and vulnerability scans will be conducted. Additionally, the vendor will provide help desk support with defined KPIs, establish a Service Level Agreement (SLA) for support services, offer on-call support for critical issues, manage database operations, and provide business intelligence reporting capabilities and data analytics for reporting and insights.
Training requirements include developing comprehensive training materials for end-users and administrators, conducting training sessions, and providing ongoing training support as new features and updates are implemented. Privacy and safeguarding of information are paramount, with compliance to federal privacy regulations and DHS/CBP policies, measures to protect Personally Identifiable Information (PII) and other sensitive data, regular privacy impact assessments and audits, and staff training on privacy and data protection best practices.
Files
| File | Type | Posted |
|---|---|---|
| CBP RFI Questions and Answers update 04.11 Final.docx | DOCX document | |
| Final Draft_RFI updated.pdf | ||
| Statement of Work_022825.pdf | ||
| Final Draft_RFI 0325.pdf |
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