Case Processing Operations Center Services

The Defense Counterintelligence and Security Agency (DCSA) is seeking a contractor to provide Case Processing Operations Center (CPOC) services for federal background investigations. The contract will require the selected vendor to manage all aspects of case processing, including application ingestion, electronic case maintenance, record searches, and scheduling investigative components. Key objectives include supporting emerging requirements like Trusted Workforce 2.0, continuous evaluation, and continuous vetting while adapting to potential changes in statutory and policy requirements. The agency anticipates a significant transition with the implementation of a new National Background Investigation Services (NBIS) system, which will require vendor flexibility and innovation. Responses to the Request for Information (RFI) are due by July 5, 2024, with a projected contract award in May 2025.

The opportunity is set aside for total small business participation and will utilize a firm-fixed-price contract structure with potential performance incentives. The contract term consists of a 12-month base period with four 12-month option periods and a potential 6-month extension. Historical data indicates that 82% of the current contract workforce operates fully remotely, with 6% located outside Pennsylvania and 12% working on-site. The contract will likely involve processing a high volume of background investigation cases, with the contractor responsible for managing unpredictable changes in case volumes and investigative requirements. The North American Industry Classification System (NAICS) code for this opportunity is 561611 for Investigation and Personal Background Check Services, targeting vendors with specific expertise in federal background investigation processing.