Case Processing Operation Center (CPOC) Support Services

Amendment 0006 revises Attachment 6 Past Performance Questionnaire, updating the Contract Specialist to Alex Del Guidice and extending the due date from 1 May 2025 to 15 May 2025. Solicitation Amendment HS002125RE0010006 CC date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released. Amendment 0001 through 0005 dates have also been updated to reflect when they were actually released to industry. Solicitation Amendment HS002125RE0010006 SF 30 date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released.

This Amendment 0005 clarifies and updates the Request for Proposal (RFP) based on questions received from Offerors. The key changes are:

1. Extend the proposal response date from 8 May to 15 May 2025.

2. For clarification: The solicitation documents (Standard Forms 30 and 33) remain unchanged by Amendments 3 and 4. These amendments solely address the PIEE Solicitation Module proposal due date, aligning it with the revised date specified in Amendment 2.

3. Revisions to RFP Attachments: The following attachments have been revised and are included with this amendment. Changes within each document are highlighted in yellow. Attachment 9 is updated with responses to all industry questions and provides the basis for the changes.

a. Attachment 1: Performance Work Statement (PWS) (22 April 2025)

b. Attachment 2: CUI CPOC Technical Exhibits A-L (22 April 2025)

c. Attachment 9: Industry Feedback Form (22 April 2025)

d. Attachment 11: Section L Instructions to Offerors (22 April 2025)

e. Exhibit A - DD Form 1423 - CDRL 1-13 Combined (22 April 2025)

f. Solicitation Amendment 0005 (SF30)

This Amendment 0005 clarifies and updates the Request for Proposal (RFP) based on questions received from Offerors. The key changes are:1. Extend the proposal response date from 8 May to 15 May 2025. 2. For clarification: The solicitation documents (Standard Forms 30 and 33) remain unchanged by Amendments 3 and 4. These amendments solely address the PIEE Solicitation Module proposal due date, aligning it with the revised date specified in Amendment 2.3. Revisions to RFP Attachments: The following attachments have been revised and are included with this amendment. Changes within each document are highlighted in yellow. Attachment 9 is updated with responses to all industry questions and provides the basis for the changes. a. Attachment 1: Performance Work Statement (PWS) (22 April 2025) b. Attachment 2: CUI CPOC Technical Exhibits A-L (22 April 2025) c. Attachment 9: Industry Feedback Form (22 April 2025) d. Attachment 11: Section L Instructions to Offerors (22 April 2025) e. Exhibit A - DD Form 1423 - CDRL 1-13 Combined (22 April 2025) F. Solicitation Amendment 0005 (SF30)

Amendment 0002 was posted on 11 April 2025. Any follow-up questions are due by 1300 E.T. on 18 April 2025. Due to some Offerors potentially not having been alerted to Amendment 0002 being posted, reading room access may be requested through 16 April 2025, and can be scheduled through 17 April 2025.

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives: 1) Telephone and Switchboard Services; 2) Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing; 3) Program Management; 4) National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC. The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.

Amendment 0002 was posted on 11 April 2025. Any follow-up questions are due by 1300 E.T. on 18 April 2025. 

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives: 1) Telephone and Switchboard Services; 2) Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing; 3) Program Management; 4) National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC. The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives: 1) Telephone and Switchboard Services; 2) Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing; 3) Program Management; 4) National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC. The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.