Brand Name Justification for ServiceNow Software
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 47QFEA24K0012
- Agency
-
Assisted Acquisition Services Region 5
Assisted Acquisition Services, General Services Administration
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- TBD-TBD
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20006, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The General Services Administration Federal Acquisition Service Assisted Acquisition Services Region 5 has issued a Limited / Sole Source Justification Notice for ServiceNow Software as a Service (SaaS), a cloud-based enterprise service management platform. The procurement focuses on acquiring a GSA-controlled instance of call center software and customer service automated learning system to support the Federal Service Desk, with a three-year task order having an estimated ceiling price of $4 million. Market research identified ServiceNow as the preferred vendor due to its FedRAMP High security classification, existing integration with GSA systems, and ability to minimize data transfer risks, with only ServiceNow and Beyond 20 meeting the strict security requirements. The task order includes specific ServiceNow components such as Public Sector Digital Services Enterprise, App Engine Unlimited, Gen AI capabilities, and Integration Hub Professional v2, with a competitive small business set-aside approach among Federal Supply Schedule vendors. The procurement covers a comprehensive range of enterprise management capabilities including incident management, asset lifecycle management, service catalogues, workflow automation, and native mobile applications, with the final contract to be awarded on December 18, 2024.
Notice text
The ServiceNow Software-as-a-Service (SaaS) is a cloud-based enterprise service management
platform that delivers the following capabilities on a single data structure, security model, and user
interface.
Incident, Problem and Change Management
Asset Lifecycle Management
Field Service Management
Service Level Management
Service Catalogue
Knowledge Management
HR Service Delivery Management
Facilities Management
Security Operations Management
Project Portfolio Management
IT Financial Management
Customer (Case) Service Management
Workflow automation engine
Analytics and Reporting
Native Mobile application
Flexible integration capabilities
Custom Application Development IDE
The platform application, data storage, and infrastructure must have FedRAMP High JAB approval/certification. Additionally, the cloud platform must be delivered in a hot/hot, single tenant architecture, where the data collected and stored within the enterprise platform is secured from other federal customers.
Awarded contract TBD to unknown vendor for unknown amount on 2024-12-18.
Files
| File | Type | Posted |
|---|---|---|
| 47QFEA24K0012 Brand Name LSJ 2024-11-26.pdf |
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