Brand name Intrado Software licensing and maintenance for the Emergency Routing System (ERS) Software on the 911 emergency telephony system

The Naval Supply Systems Command, on behalf of Naval Postgraduate School in Monterey, California, is seeking to procure brand-name Intrado Software licensing and maintenance services for the Emergency Routing System (ERS) software supporting the institution's 911 emergency telephony system. This firm-fixed-price contract will be awarded as a total small business set-aside, and the procurement is based on a sole source justification due to Intrado's proprietary 24/7/365 Emergency Call Relay Center capabilities and Public Switched Telephone Network fallback features that are not available from competing vendors. Key contract requirements include annual recurring charges for Enterprise endpoints, maintenance and support for various software modules, and one-time setup and licensing costs, with all deliveries required at the NPS Warehouse in Monterey between specified business hours. The contracting officer will evaluate proposals based on compliance with the Statement of Requirements, which specifies ten line items of required software and services. Interested parties must submit questions or responses by the February 11, 2026 deadline.

This is a five-year contract consisting of a base period plus four 12-month option periods, with a delivery period spanning from March 31, 2026 through January 31, 2027 for the initial base year. The procurement is designated as a total small business set-aside, limiting competition to small business entities. Intrado Life & Safety Inc. is identified as the incumbent vendor through the sole source justification, as the required ERS software and its specialized emergency routing capabilities are exclusive to this provider. The technical requirements encompass licensing for approximately 3,453 to 5,000 endpoints depending on the specific configuration, along with annual maintenance and support for Enterprise Edition, Desk Alert, and other modules. While the exact contract value is redacted in available documentation, vendors should reference the OEM representative George Sanchez at Intrado (312-622-0566) for pricing details and should include startup fees in their cost proposals.