B27-047-082903-0177-Zendesk Licenses
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 47QACA26Q0581
- Agency
- Not on record
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QACA25D0019-47QACA26F0513 Federal contract award
- Awardee
- Bluestreams Group LLC
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20415, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Office of Personnel Management intends to award Zendesk Enterprise Support Suite software licenses and artificial intelligence add-ons through a task order to Blue Streams Group LLC under GSA's Learning System Licenses Multiple Award IDIQ, with a total contract value of $6,946,036.90, on a sole-source basis under a brand name justification.
The justification cites RFO 16.507-7 (items peculiar to one manufacturer) and establishes that Zendesk Enterprise Support Suite is the only commercially available solution meeting mandatory cybersecurity requirements, FedRAMP authorization, and GSA Section 889 compliance. The Government operates an established Zendesk environment with configured workflows, ticket routing structures, reporting dashboards, and automation rules; alternatives such as ServiceNow and BMC Helix were rejected due to extensive customization requirements, separate licensing, third-party integration risks, and operational disruption from migration and retraining. The procurement acquires an additional 1,251 units of licenses and AI add-ons in the base period, integrating with 245 existing Zendesk licenses previously procured in 2025, with options for 900 and 384 additional units subject to funding. The base period plus four option periods structure applies. Fair and reasonable pricing was established through a Request for Task Order Quote under RFO 15.404-1(b)(1). The requirement is a 100% small business set-aside under NAICS 541519, competed among a pre-vetted pool of four small businesses. Task order 47QACA26F0513 was awarded on September 28, 2026; this post-award notice published October 6, 2026 is for informational purposes only.
Notice text
Post-award public notice issued under RFO 16.507-4(a)(2) publishing the Brand Name Justification (Exception to Fair Opportunity) for Zendesk Software Licenses. Conducted under a Multi-Award IDIQ this notice is for informational purposes only; competitive submissions are not requested. The redacted Justification is attached.
Statutory/Regulatory Authority
RFO 16.507-7 - Items Peculiar to One Manufacturer
Awarded Contractor
Blue Streams Group LLC
Contract / Task Order Number
47QACA25D0019 / 47QACA26F0513
IDIQ Vehicle
GSA Multiple-Award ID/IQ Learning System Licenses ® (LSL)
Total Contract Value
$6,946,036.90
Awarded contract 47QACA25D0019 to unknown vendor for unknown amount on 2026-09-28.
Files
| File | Type | Posted |
|---|---|---|
| Zendesk BNJA - Final Ver (Redacted).pdf |
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