Arcturus Applicare Support Renewal
Closed Solicitation Posted
- Solicitation number
- 1333ND24QNB180028
- Agency
-
National Institute of Standards and Technology
Department of Commerce
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- Place of performance
- Gaithersburg, Maryland 20899, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The National Institute of Standards and Technology seeks to renew maintenance and support services for the Arcturus Applicare application. The software monitors the status of 41 web applications and sends alerts of any issues. Requirements include monitoring application performance, sending email alerts, and integrating with Foglight. Proposals are due December 8, 2023. Evaluation will consider the offeror's ability to meet the stated requirements for software maintenance and support.
This is a total small business set-aside designated under NAICS 541511 and PSC D399. The incumbent contractor is Arcturus Technologies, manufacturer of the Applicare software. Performance will take place in Gaithersburg, Maryland for one year from date of award. Key details include ongoing subscription, maintenance, and hosting for 41 applications.
Notice text
THIS IS A COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS PREPARED IN ACCORDANCE WITH THE FORMAT IN FAR SUBPART 12.6-STREAMLINED PROCEDURES FOR EVALUATION AND SOLICITATION FOR COMMERCIAL ITEMS-AS SUPPLEMENTED WITH ADDITIONAL INFORMATION INCLUDED IN THIS NOTICE. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION; QUOTATIONS ARE BEING REQUESTED, AND A SEPARATE WRITTEN SOLICITATION DOCUMENT WILL NOT BE ISSUED. THE SOLICITATION IS BEING ISSUED USING SIMPLIFIED ACQUISITION PROCEDURES FOR CERTAIN COMMERCIAL ITEMS UNDER THE AUTHORITY OF FAR 13.5
The Application Systems Division (ASD) at the National Institute of Standards and Technology (NIST) located in Gaithersburg, MD requires software to mimic a set of users of web applications for web application performance monitoring. ASD purchased Applicare manufactured by Arcturus Technologies to achieve this in FY2021. ASD has worked with Arcturus and established 41 applications to monitor their status and send an alert if there is any issue with the application. These 41 applications include CBS, CSTARS, GMIS, NAIS, Business Object, NIST safety (IRIS), Inet, E2, Organization, MAXIMO, WIRS, MDSS, EMP and NIST visitor and many more. ASD seeks to purchase maintenance and support renewal for this product.
BRAND NAME JUSTIFICATION
ASD requires software to do synthetic recording and playing. The software must be able to monitor application status, send alert email and must have customization capability to integrate with Foglight. Arcturus Applicare is the only product that can meet the Government’s requirements.
Files
| File | Type | Posted |
|---|---|---|
| COMBINED SYNOPSIS SOLICITATION_final 1333NDQNB180028.pdf |
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