AppleCare OS Support Alliance

The federal government is soliciting proposals for AppleCare OS Support Alliance services, specifically seeking a 12-month enterprise-level support service for Apple operating system incidents under solicitation number OIS202500187. The procurement covers unlimited enterprise-level support incidents for Apple Care OS Support Alliance product D5691ZM/A, providing comprehensive technical support for Apple operating systems. The contract will be evaluated using the Lowest Price Technically Acceptable (LPTA) criteria, meaning the government will award to the technically qualified bidder with the lowest price. This opportunity falls under NAICS code 541519 for Other Computer Related Services and PSC code DA10 for IT and Telecom Business Application Software as a Service. The solicitation was posted on August 6, 2025, with responses due by August 13, 2025, providing vendors with a seven-day response window.

This procurement does not utilize any set-aside designations, making it open to all qualified vendors regardless of business size or socioeconomic status. The contract specifications call for a quantity of one unit with a performance period of 12 months from the date of award, establishing a one-year service agreement for unlimited enterprise-level support incidents. The place of performance is designated as Washington, DC 20410, indicating the services will support federal operations in the nation's capital. No current incumbent contractors or specific budget ranges are identified in the available documentation. The procurement represents a straightforward annual support contract for Apple operating system technical assistance at the enterprise level. The government has not disclosed estimated contract values or identified any existing service providers for this requirement.