Albany Stratton VAMC - Vocera Messaging System. .. The Department of Veterans Affairs (VA), Albany Stratton VA Medical Center has a requirement to replace its current technologically obsolete internal/external pager system.

The Department of Veterans Affairs (VA), Albany Stratton VA Medical Center has a requirement to replace its current technologically obsolete internal/external pager system. No current market solutions that can interface or augment the existing VA hardware/software installed necessitating a complete replacement of current infrastructure. VA requires communication badges
for hands free communication (voice/messaging) between the clinical care team and nursing staff to coordinate patient care. This functionality alone is critical to mitigating the spread of COVID-19 in isolated rooms; operating rooms, and other spaces where
the use of a conventional phone, smart phone, or pager is no longer practical due to COVID-19 restrictions. VA requires a replacement of the current pager system with a complete end to end platform that is acceptable by Federal Communications
Commission (FCC) guidelines, protects Personal Health Information (PHI) and Personally Identifiable Information (PII), and meets Government System Architecture Operational Network cyber security requirements. Specifically, VA requires procurement
of a perpetual Vocera Enterprise License for 350 concurrent users, hands free badges and servers for voice, messaging, and clinical care team coordination. The Contractor shall install the Vocera software on the Vocera servers and provide training and
technical support. Technical support includes initial and post deployment support, software and hardware maintenance, 24x7 telephone and online support and technical consultation, onsite and remote resolution of issues, and repair of hardware.