AETC IT Support Services
Pre-Solicitation Posted
- Solicitation number
- FA301625R0005
- Agency
-
Air Education and Training Command
Air Force, Department of Defense
- Responses due
- Not on record
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541513 Computer Facilities Management Services
- Place of performance
- Jbsa Randolph, Texas 78150, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Air Education and Training Command (AETC) is seeking a contractor to provide comprehensive IT support services for HQ AETC units at JBSA-Randolph, Texas. The solicitation will be released electronically on SAM.gov around December 13, 2024, for a single-award, Firm-Fixed-Price Indefinite Delivery Indefinite Quantity (IDIQ) contract. The contractor will be responsible for providing non-personal IT support services, including administration and technical support for IT equipment on unclassified and classified Air Force enterprise networks, managing software licensing, and serving as alternate Property Custodians for IT asset management accounts. Contractors must be registered in the System for Award Management (SAM) and possess personnel with Secret clearance and specific certification levels. The Request for Proposal (RFP) will have a closing date no less than 30 days after issuance, with all communications and questions to be directed to Contract Specialist Michelle Watkins or Contracting Officer Ricky Harris.
The procurement is classified under NAICS code 541513 (Computer Facilities Management Services) with a size standard of $37 million and will actively seek Women Owned Small Business participation. The contract will support approximately 1,230 users across 11 directorates, requiring three levels of support staff with varying experience ranges (CST Level I, II, and III). Services will primarily be performed during standard duty hours (0730-1630, Monday-Friday) with provisions for after-hours support and occasional telework. The performance period will span a five-year ordering period, with contractors expected to provide on-site technical support, maintain Standard Desktop Configurations, and manage video teleconferencing systems. While no specific incumbent is mentioned, the solicitation emphasizes the need for proactive, high-quality IT support with strict performance standards, including trouble ticket resolution within 4 duty hours for initial assessment and 2 business days for complete resolution.
Notice text
PRE-SOLICITATION NOTICE
HQ AETC IT Support Services
502d Contracting Squadron (502CONS)/JBKCB, JBSA-Randolph TX is providing a notice of intent to issue a solicitation/Request for Proposal (RFP) for HQ AETC IT Support service which is an ongoing requirement requiring continuation. The Contractor shall provide non-personal services and provide timely, proactive, high-quality information technology (IT) support to each HQ AETC unit/directorate listed in the PWS. The contractor shall be responsible for the administration and technical support of IT equipment on the unclassified and classified Air Force enterprise network and commercial networks, audio & video teleconferencing systems, as well as manage the Unit Software License Management program and serve as alternate Property Custodians for each Information Technology Asset Management account for the assigned HQ AETC units/directorates.
The contractor shall provide all personnel, supervision, and non-personal services necessary to perform the requirements of the PWS. The contractor shall provide on-site technical and business IT support services relating to the computing and networking needs for each assigned unit/directorate within prescribed timelines.
Women Owned Small Business will be sought and promoted for this acquisition. The solicitation will be posted on SAM.gov (https://sam.gov)on or about (13 December 2024). A single award, Firm-Fixed-Price (FFP), Indefinite Delivery Indefinite Quantity (IDIQ) type contract will result from the solicitation. The performance period will be a five-year ordering period. The RFP closing date and time will be specified in the RFP and will be no less than 30 days after the issuance of the RFP. This will be an electronic solicitation release, therefore, the solicitation/RFP, its attachments, and any amendments will be posted on the SAM.gov website. No hard copies of the solicitation will be mailed. No telephone, facsimile, or paper requests for the RFP package will be accepted. It is the responsibility of each offeror to monitor the SAM.gov website and download their own copies of the RFP, amendments, notices, or any updates/changes to information posted on the site. Failure to respond to the electronically posted solicitation/RFP and any amendments prior to the due date and time for receipt of offers may render a business’s offer as non-responsive and will result in rejection.
To be eligible for award, all interested offerors shall be registered in the System for Award Management (SAM) database at https://sam.gov/. The North American Industry Classification System (NAICS) code for this procurement is 541513, Computer Facilities Management Services, with a size standard of $37M.
Contact with Government personnel other than the Point of Contacts (POCs) listed below by a potential offeror, or their employees, regarding this acquisition is strictly prohibited. Directions for proposal submission will be included in FAR 52,212-1 Instruction to Offerors. Dates listed above are approximate and included for reference only. Actual dates will be specified in the solicitation. Any questions regarding this notice must be submitted in writing via email to the following individuals:
Contract Specialist: Michelle Watkins, email: michelle.watkins.4@us.af.mil
Contracting Officer: Ricky Harris, email: ricky.harris@us.af.mil
Contracting Office Address:
502 CONS/JBKCB
395 B Street West Bldg 224
JBSA-Randolph, TX 78150-4525
Attachment 1 Performance Work Statement (PWS) 7 Nov 2024
Files
| File | Type | Posted |
|---|---|---|
| Synopsis Pre-Solicitation Notice AETC IT Support Services.pdf | ||
| PWS 7 Nov 2024.pdf |
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