ACSI Surveys
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 36C10GF0018
- Agency
-
Headquarters
Department of Veterans Affairs
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QRAA19D0060-36C10GF0018
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Milan, Michigan, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs, Office of Procurement, Acquisition and Logistics, has awarded a sole-source order to CFI Group USA, LLC under its GSA Federal Supply Schedule contract for American Customer Satisfaction Index (ACSI) surveys on behalf of the Veterans Health Administration, Office of Veterans Community Care.
CFI Group holds the exclusive license to provide the ACSI methodology required for the surveys. Market research confirmed that no other GSA schedule holder possesses the legal right and capability to deliver the customized ACSI methodology, establishing CFI Group as the only responsible source. The VA has engaged CFI Group for ACSI measurement continuously since 2005. The order was placed under FAR Part 8 sole-source authority.
The contract is a five-year Firm-Fixed-Price order with performance across three mandatory surveys per year—conducted among Veterans and family members receiving services through the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), Spina Bifida Health Care Benefits Program (SBHCBP), and Veterans Community Care Program (VCCP)—plus an optional fourth survey per performance period. CFI Group will perform data collection, analysis, benchmarking, and reporting using the licensed ACSI technology platform. The award was made on September 25, 2026. The Contracting Officer determined the order represents best value based on established FSS contract pricing and the unique requirement for licensed ACSI methodology. VA will conduct updated market research before any subsequent acquisition to determine whether alternative methodologies or sources can satisfy future requirements.
Notice text
The purpose of this action is to post the Justification and Approval IAW FAR Subpart 5.2 Synopsis and Proposed Contract Actions. The table below lists the contract, along with the award number and EUI.
CFI Group USA, LLC - 47QRAA19D0060 36C10G26F0018 – UEI: HUNVF7L24SN8
Awarded contract 47QRAA19D0060 to unknown vendor for unknown amount on 2026-09-25.
Files
| File | Type | Posted |
|---|---|---|
| ACSI Survey - JA FAR Part 8 2026_Final.pdf |
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