7A21--Engineered Care - Care Transitions Portal Software Licenses

The Department of Veterans Affairs Technology Acquisition Center is conducting a sole-source acquisition for Care Transitions Portal software licenses and maintenance support services under solicitation number 36C10B26Q0192. The procurement involves software licensing and related professional services to enable six Veterans Affairs Medical Centers within VISN 6 (Durham, Fayetteville, Hampton, Richmond, Salem, and Salisbury) to utilize the Care Transitions Portal system for generating patient-friendly After Hospital Care Plan booklets. Key contract requirements include installation, integration, customization, testing, deployment, and training of users, as well as Tier 3 help desk support with specified response times, 24/7/365 technical support availability, 99.5% uptime maintenance requirements, and compliance with extensive security standards including Section 508 ICT accessibility, VA Critical Security Controls, FIPS 140-2 encryption, and TIC 3.0 compliance. The evaluation criteria emphasize the contractor's technical capability to meet security and operational requirements, with liquidated damages provisions for data breaches. The quote submission deadline is March 25, 2026, at 2:00 PM Eastern Time, with contract award anticipated within 30 days.

This acquisition is set aside 100% for small business and will be awarded exclusively to Engineered Care Inc., the current incumbent contractor located at 44 Montgomery Street, Suite 3500, San Francisco, California. The contract is structured as a firm-fixed-price delivery order with a 12-month base period and two optional 12-month extension periods, totaling a potential three-year term. While the specific contract value is redacted in the justification documentation, the solicitation indicates a $47 million size standard applicable to the NAICS code 513210 (Software Publishers). Market research conducted by the VA in January and February 2026, including an issued RFI with no responses, determined that no alternative vendors are capable of meeting the government's requirements, thus supporting the sole-source justification. The software application will remain housed on the VA Region 3 Data Center server in Orlando, Florida, and has been approved by the VA's Information Security Office and Privacy Office.