7A21--Care Transitions Portal Software (VA-26-00040257)

The Department of Veterans Affairs Technology Acquisition Center is seeking information regarding the procurement of Care Transitions Portal software licenses, implementation services, and support for six Veterans Administration Medical Centers within the Mid-Atlantic Health Care Network (VISN 6), including facilities in Durham, Fayetteville, Hampton, Richmond, Salem, and Salisbury. This Request for Information (RFI) seeks contractor information on software licensing, installation, integration, customization, testing, deployment, professional services, and training for an After Hospital Care Plan tool that interfaces with the VA's Computerized Patient Record System (CPRS) to improve patient discharge processes and reduce readmissions. Key requirements include 99.5% uptime availability, 24/7/365 technical support with tiered severity response times, comprehensive instructor-led virtual training with recorded materials, quarterly update webinars, Section 508 accessibility compliance, IPv6 support, and SSN reduction compliance. Contractors must demonstrate technical capabilities regarding Care Transitions Portal deployment experience, interface compatibility with CPRS and VistA, proposed staffing plans, implementation timelines, and availability under federal contract vehicles such as GWACs or GSA schedules. The RFI response deadline is February 9, 2026, at 10:00 AM Eastern Time, with submissions directed to Contract Specialist Ivan Varela at Ivan.Varela@va.gov. This is a pre-solicitation notice issued for information and planning purposes only; no proposal submissions are currently requested, no funds have been appropriated, and the government is under no obligation to award a contract.

This procurement is not designated as a set-aside for any specific business category, and no potential incumbents or current contractors are identified in the notice. The contract structure includes a 12-month base period with two 12-month option periods, each covering the six sites, representing a multi-year commitment to software licensing and support services. While specific award values or budget ranges are not disclosed in this pre-solicitation notice, the NAICS code 513210 (Software Publishers) applies with a small business size standard of $47.0 million in average annual receipts, and small business joint ventures and teaming arrangements are encouraged. The requirement is classified under PSC 7A21 (IT and Telecom - Business Application Software with Perpetual License Software). Contractors should note that monthly performance reporting will be required throughout the contract term to ensure compliance with service level agreements and operational requirements.