47QACA25K0578 FEHB Open Season Services

The General Services Administration's Federal Acquisition Service is seeking vendors to provide comprehensive printing, distribution, and processing services for the Federal Employees Health Benefits (FEHB) Open Season program, which supports approximately 1.7 million federal annuitants and survivors under the Civil Service Retirement System and Federal Employees Retirement System. The requirement includes operating a contact center, printing and distributing Open Season materials, processing enrollment changes, managing data files across approximately 265 health plan options, and ensuring compliance with the Affordable Care Act, Federal Employees Health Benefits Act, and Federal Employee Dental and Vision Insurance Program regulations. Contractors must maintain critical performance standards including an average call center response time of 90 seconds, achieve 85% customer satisfaction ratings, and ensure 95% on-time delivery of post-contract reports. The procurement falls under NAICS code 561439 (Other Business Service Centers) with a small business size standard of $47.0 million, and potential vendors must be registered in the System for Award Management. Responses to the Sources Sought Questionnaire are due by August 8, 2025, at 4:00 PM EST, with the government using this market research to determine whether to set aside the procurement for small businesses or conduct full and open competition.

This pre-solicitation notice does not specify any set-aside designation, as the government is currently conducting market research to determine the appropriate procurement strategy based on vendor responses. No incumbent contractors or current service providers are identified in the available documentation. While specific contract values are not disclosed, the scope involves processing between 40,000 to 200,000 requests across various categories including address changes, enrollment modifications, and plan brochure requests during the critical Open Season period. The contract structure includes a base period of one year starting September 17, 2025, and ending August 31, 2026, with four additional one-year option periods available. The services must support the largest group of participants in the FEHB program, many of whom are elderly individuals on fixed incomes requiring immediate processing to ensure uninterrupted access to medical benefits and services beginning January 1 of each coverage year.