24 Hour Hotline Answering Service

NOAA/The National Marine Fisheries Service/Office of Law Enforcement, has a requirement for a 24 hour Telephone Hotline Answering Service.

This solicitation is being issued as 100% set-aside for Woman Owned Small Business (WOSB). All responsible, qualified, WOSB sources may submit an offer that will be considered.  The North American Industry Classification System (NAICS) code for the acquisition is 561421; Telephone Answering Services.  The small business size standard is $19.0M. 

The Government will solicit and award this contract using Simplified Acquisition Procedures, in accordance with FAR subpart 13.0. It is the Government's intention to issue a single firm-fixed price purchase order for a base plus 4 option periods.  The Award will be made to the offeror whose quote meets all Statement of Work (SOW) and solicitation requirements. Quotes will be evaluated using Low Price, Technically Acceptable evaluation factors. 

The attached Past Performance questionnaire must be completed and submitted with quotes as well as evidence of having provided the same or similar services in the past 3 years.  The Service Contract Act is applicable to this requirement.

The anticipated award date is August 8, 2024.  Hard copies of the RFQ will not be issued.

The RFQ documents and incorporates provisions and clauses that are in effect through Federal Acquisition Circular 2024-05, effective 4/22/2024.

Please reference RFQ 1333MF24Q0110 on all submitted documents. It is the responsibility of the offeror to continually view the website for the solicitation and any amendments. Contractors interested in doing business with the government must be registered and current in the System for Award Management (SAM) database, http://www.sam.gov/.

All questions must be submitted in writing to susan.henderson@noaa.gov.  Telephone requests will not be considered.

For information concerning this acquisition, please forward inquiries via e-mail to Susan Henderson at susan.henderson@noaa.gov.