00134 - No Surprises Act Services

The U.S. Department of Labor, Employee Benefit Security Administration (EBSA) is seeking information and solutions for No Surprises Act (NSA) Provider Complaint Processing services through a Request for Information (RFI). The EBSA requires a contractor to establish and maintain a comprehensive complaint handling process for alleged NSA violations by group health plans and health insurance issuers, with mandatory response to complaints within 60 days. Key requirements include processing approximately 100 new complaints daily, conducting thorough training on ERISA and NSA statutory requirements, performing daily complaint reviews and triage, notifying relevant offices of out-of-scope complaints within two business days, and providing monthly reporting on complaint metrics. The RFI is not a formal solicitation and does not commit the government to award a contract; this is preliminary market research to gather industry input on potential solutions and contractor capabilities. Vendor questions must be submitted by February 26, 2026, and formal RFI responses are due by March 17, 2026 at 2:00 PM EST, submitted via email to the designated EBSA contacts. Submissions should not exceed ten pages, formatted in Microsoft Word or Adobe PDF with Times New Roman 11- or 12-point font, and must include a detailed questionnaire addressing company capabilities, past performance, approach, risk identification, and teaming arrangements.

This procurement has no set-aside designation and no incumbent contractor information has been disclosed in the pre-solicitation materials. The contract includes one 12-month base period from September 16, 2026 through September 15, 2027, followed by four optional 12-month renewal periods extending through September 15, 2031. While specific award values and budget ranges have not been disclosed in the RFI, vendors may submit rough order of magnitude pricing information for planning purposes only; based on the Performance Work Statement, the estimated effort is approximately 4 hours per complaint across approximately 100 complaints daily. The contractor must ensure staff hold at least a bachelor's degree and complete approximately four 90-minute training sessions plus self-directed study and on-the-job learning. Interested vendors must be registered in the System for Award Management (SAM) database, and the procurement is classified under NAICS Code 561990 (All Other Support Services), though respondents may suggest alternative codes. The EBSA has already amended the RFI on March 5, 2026 to incorporate responses to vendor questions, which are available for review by prospective respondents.