Xstrahl SOW 2021.doc

STATEMENT OF WORK

MEDICAL EQUIPMENT SERVICE MAINTENANCE WITH NO LOANER OPTION

GENERAL REQUIREMENTS:

The effort required hereunder shall be performed in accordance with this Statement of Work and in accordance with all other terms and conditions set forth herein.

The Contractor shall provide all services, materials and equipment necessary for the repair of Xstrahl Medical Superficial X-ray Unit model X150 Ceiling Unit hardware components and software, located in the Radiation Oncology Department Naval Medical Center, San Diego (NMCSD) to ensure dependable and reliable operation. The scope of work performed under these specifications includes the furnishing of all labor, and parts to perform all repairs on equipment listed, to assure continued operation at their designed efficiency and capacity. Service maintenance agreement also includes product updates for features already purchased and activated during the contract period, and new software version releases activated during the contract period for modules already purchased.

NMCSD PREVENTIVE MAINTENANCE REQUIREMENTS:

· Perform service repair/preventive maintenance to industry standards.

· Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) or comparable third party service schools for the above-mentioned equipment, shall be employed in the performance of any and all work performed under this contract. Upon request, the Contractor shall provide training certificates (or notarized copies) to the Medical Repair Branch for verification. The highest standard of professional capability and electrical/mechanica1 workmanship is to be maintained throughout the life of this contract.

· Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

· Installation of system update changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

· The Contractor shall perform all scheduled preventive maintenance as agreed upon during initial Contact with the Contract Administrator.

NMCSD REPAIR REQUIREMENTS:

· NMCSD Biomedical Engineering will provide the initial assessment.

· Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

· Equipment improvements/modifications shall be made only upon Medical Repair Branch written approval and direction.

· Notify the Medical Repair Branch immediately upon receipt of OEM or Replacement parts/equipment safety recalls notices.

· Insure that original design and functional capabilities will not be changed, modified, or altered unless the Medical Repair Branch authorizes such changes.

· Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

· Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

· Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

RESPONSE TIME: The Contractor shall use commercially reasonable efforts to:

· Respond by telephone or e-mail to any report of a malfunction requiring repair within one hour of notification by NMCSD.

· Respond onsite within 48 hours from determination that onsite service is required.

TITLE TO EQUIPMENT: The Contractor shall not assume possession or control of any part of the equipment. The Government retains ownership to title thereof.

LIABILITY: The Contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

UTILITIES: The Contractor may use Government utilities, (e.g., electrical power, compressed air, and water) which are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Medical Center's electrical wiring and equipment, must approve contractor electrical equipment.

ACCESS TO EQUIPMENT: The Contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

GOVERNMENT PERSONNEL: NMCSD employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

PARTS AVAILABILITY: To ensure minimal equipment downtime, The Contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and Materials within 4 days.

COMPENSATION:

Labor: All compensation for labor 8:00am – 5:00pm Local PST Time) is included in the contract price. Any labor performed outside of this timeframe is not included in the contract pricing. If services becomes necessary to be performed beyond 5:00pm, NMCSD Biomedical Repair Division shall be notified prior to performance. Parts and materials: All compensation for parts and materials is included in contract price.

Parts/Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects, including performance, interchangeability, durability and quality to the OEM parts when new or as presently recommended by the manufacturer.

SECURITY REQUIREMENTS: Contractor will be required to have a DBIDS pass to enter site.

CONTRACTOR CHECK-IN/CHECK-OUT: CONTRACTOR is required to report to the Medical Repair Branch for Visitor Badges during the hours of 0800 - 1700, Monday through Friday, prior to and upon completion of any service/repair performed.

FIELD SERVICE REPORTS: Contractor shall furnish a written or electronic vendor supplied Field Service Report (FSR) to the Duty Staff at:

Naval Medical Center, San Diego

Bio Medical Repair

Building 1, Ground Floor, Room GD-18H1

Phone: 619-532-8010

Fax: 619-532-8013

Or electronically at: USN.NMCSD-contractadministrator@mail.mil The contractor, or his representative, shall complete the vendor supplied

Field Service Report to include the following:

Contractor Name

Technician's Printed Name, Telephone Number and Signature

Date and Time of Arrival

ECN (Equipment Code Number) and Serial Number

Time Expended Repairing/Service; Labor Hours, Rate and Materials

Summary of Work Performed and Accepted by End-User (Government

Representative's Printed Name and Signature)

All Field Service Reports shall be submitted within 72 hours of completion of service.

COMPLETED FIELD SERVICE REPORTS ARE REQUIRED PRIOR TO ACCEPTANCE OF ANY INVOICE

PREVENTIVE MAINTENANCE AND REPAIR SERVICES

SCHEDULES

Services SHALL be required based upon the following AGREED schedules:

PREVENTIVE MAINTENANCE: (Two Preventative Maintenances Required) One (1) time per fiscal year

__ X ___ Two (2) times per fiscal year

Four (4) times per fiscal year

REPAIR: (Onsite Repair Visits Not to Exceed Four (4) Times per Year)

__X__ Monday - Friday, 8:00 am – 5:00 pm local time

Seven (7) days per week, 24-hour coverage

Contractor Point of Contact (POC): __________________________________ (Contractor/Dispatcher/Customer Service)

Telephone Number: ________________FAX : _____________________

E-Mail: ______________________________________ Appendix A:

PAGE