SOW.docx

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Break-fix support for VMAX
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WX01737Y2019T
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STATEMENT OF OBJECTIVES (SOO)

FOR SUPPORT SERVICES TO THE

FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)

SOFTWARE DEVELOPMENT, ENGINEERING & INTEGRATION (SDEI)

February, 19 2019

1. INTRODUCTION

This Statement of Objectives (SOO) provides top level objectives of work to be performed at Data Center 2 (DC2). The principle objective is to provide break fix support for FEMA EMC VMAX storage equipment

1. PURPOSE

This SOO is intended to provide break-fix support for VMAX Array serial number (S/N 192603347) - SR 95705692.

1. CONTRACT OBJECTIVES

Provide 24/7 break-fix support as required to repair and/or replace the issues with the following VMAX Array: (S/N 192603347) - SR 95705692.

FEMA is seeking to acquire the following:

Part #
Description
Qty
DC2 VMAX (S/N 192603347) - SR 95705692
600G DRIVE (non-returnable)
1
DC2 VMAX (S/N 192603347) - SR 95705692
450G DRIVE (non-returnable)
2
DC2 VMAX (S/N 192603347) - SR 95705692
400G DRIVE (non-returnable)
2
DC2 VMAX (S/N 192603347) - SR 95705692
Standby Power Supply
1
DC2 VMAX (S/N 192603347) - SR 95705692
Service Processor UPS
1
DC2 VMAX (S/N 192603347) - SR 95705692
Labor Install unit
1
DC2 VMAX (S/N 192603347) - SR 95705692
No-contract fee (fee for array not being under an existing maintenance contract)
1

1. Place and Period of Performance Data Center 2 (DC2) 250 Burlington Drive, Clarksville, VA 23927 C/O: Gregory Rodgers or Sam Greene The period of performance for this procurement is for FEMA to receive break-fix support from time of award for a period of 30 days.

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