Working PWS DTSS FINAL.pdf

70LGLY24XGLB000XX

Driver Training Support Services

DRIVER TRAINING SUPPORT SERVICES

PERFORMANCE WORK STATEMENT (PWS)

PART 1. GENERAL

1.1. INTRODUCTION: This is a commercial, non-personnel services contract to provide driver training support services for the Department of Homeland Security, Federal Law Enforcement Training Centers (FLETC), Driver and Marine Division (DMD), Glynco. Georgia. The FLETC’s standard working hours are from 0700 to 1700, Monday through Friday, excluding Federal Holidays. The Center has limited access with security-controlled gates. The Contractor may experience a delay entering the Center due to increased security requirements, vehicle inspection, registrations, failure to present proper identification, non-use of seat belts, etc. Price adjustments for delays resulting from gate control are not authorized and will not be considered.

1.2. MISSION AND BACKGROUND: The Federal Law Enforcement Training Centers mission statement is “We Train Those Who Protect Our Homeland”. The FLETC, Glynco is host to approximately 124 partnering organizations (PO) and is responsible for providing certain core instructional law enforcement programs as well as a variety of support services. DMD is responsible for over 450 vehicles in support of all law enforcement training programs.

1.3. SCOPE: Except for Government Finished Property (GFP), the Contractor will furnish all personnel, supervision, management, equipment, materials, facilities, transportation, and supplies required to plan, schedule, coordinate, and assure effective performance of all required services necessary to provide student training mission support of the Drivers Training Support Services (DTSS) at the FLETC as defined in this Performance Work Statement (PWS). Required services include fleet management, equipment issue, range maintenance, and other ancillary support services as described herein in support of the FLETC’s students, staff, role-players, and authorized PO’s. Services provided for this contract will only be restricted based on the details provided within the contract. However, certain activities may be required at any time due to extenuating circumstances. The Contractor will provide an on-site, qualified project manager from 0700 to 1700, Monday through Friday and scheduled Saturdays, excluding Federal Holidays, and will also be on-call 24 hours a day, seven days a week. The project manager will administer all services described in the contract’s specifications, receive complaints concerning the contract requirements, and rectify the cause of the complaints. The FLETC has the responsibility to respond to the customer complaints at higher levels of Government to include the Department of Homeland Security (DHS). The Contractor will provide a professional response to each complaint within three (3) working days of receiving the complaint from the Government.

1.4. PLACE OF PERFORMANCE: The FLETC, Glynco campus is located approximately six (6) miles north of the City of Brunswick in southeastern Georgia. The city is located off U.S. Interstate 95 and U.S. Highway 17. The FLETC encompasses approximately 2,000 acres of Government real property, including firing ranges and 300+ buildings. Contract work performance will primarily be located at the DMD, Building 210 and on the DMD Driver Training Compound encompassing approximately 350 acres.

Performed work includes fleet management, range maintenance, and ancillary functions, located at Buildings 210 (primary office building), 205 (FLETC garage), 101 (motor pool), and the DMD

Compound which is inclusive of Range Sets 6,7,8,9, Non- Emergency Vehicles Operations (NEVO) Van NEVO, Bus NEVO, Emergency Response, Skid Recovery, Unimproved Road Course, 4X4 Course and Counter Terrorism Operational Training Facility.

1.5. PERIOD OF PERFORMANCE:

Performance Period Performance Period Dates Base Period 10/01/2024 thru 09/30/2025 Option Period 1 10/01/2025 thru 09/30/2026 Option Period 2 10/01/2026 thru 09/30/2027 Option Period 3 10/01/2027 thru 09/30/2028 Option Period 4 10/01/2028 thru 09/30/2029

1.6 NORMAL HOURS OF OPERATIONS

The normal hours of operation are stipulated for each required service in PART 5 of this PWS.

1.7 HOLIDAYS

a. "Federal holidays" to be used to compute labor hours in the solicitation and contract, are:

New Year's Day Labor Day Martin Luther King's Birthday Columbus Day President's Day Veteran's Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

And any other day designated by Federal statute, Executive Order, or the President's proclamation.

b. When any holiday falls on a Saturday, the preceding Friday is observed. When any holiday falls on a Sunday, the following Monday is observed. Observance of such days by Government personnel shall not by itself be cause for an additional period of performance or entitlement of compensation except as set forth within the contract.

c. Occasionally Federal holidays will be declared normal training days and full Contractor support will be required. Notice of this requirement will be given to the Contractor at least one week in advance by the Contracting Officer (CO).

d. The Contractor shall NOT receive premium rates for any special declared holiday for Federal employees (e.g., National Day of Mourning for death of a former president).

1.8. CONTRACTOR PERSONNEL

1.8.1 The Contractor shall manage the total work effort associated with the requirements of this PWS to assure adequate and timely completion of these services. All employees assigned by the Contractor to the performance of work under this contract shall be capable and experienced in the type of work they are assigned or be given on the job training by the Contractor without Government reimbursement for such costs. All Contractor employees must be physically and mentally capable to perform the essential functions and demands of their assigned work in a safe and effective manner. Contractor shall ensure that all Contractor personnel have, as a minimum, a thorough knowledge of the contract specifications that pertain to their work skills. Prior to commencing work, the Contractor shall ensure employees are not under the influence of alcohol, drugs, or any other incapacitating agent(s). The Contractor shall ensure each employee is alert and capable of exercising good judgment, implementing instructions, and assimilating necessary specialized training.

1.8.2 The Contractor shall not employ any person who is an employee of the United States Government without the consent of the CO. The CO will determine if the employment of that person would create a conflict of interest. The Contractor shall ensure employees always conduct themselves in a courteous and businesslike manner. The Contractor shall ensure that no Contractor personnel accept gratuities of any kind. The Contractor shall ensure employees always practice acceptable personal hygiene and shall present a neat appearance and wear appropriate clothing in accordance with Part 4. Paragraph 4.6.

1.8.3 The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to the employees as may be necessary. The Contractor shall advise the CO/COR of any civil or internal disciplinary actions taken to include but not limited to physical altercations, theft, accidents, and destruction of any property so appropriate security action make be taken to restrict access if necessary. The Contractor shall promptly investigate all complaints of poor performance, rude behavior, and other misconduct. The Contactor shall take any disciplinary action as may be necessary to maintain the highest standards of customer service. Fraternization to include out of role conversation, on or off Center, with occupants is prohibited (FLETC Directive 500-17 Fraternization between Center Staff and Students or Interns). Government employees are not authorized to direct or supervise the Contractor’s employees.

1.8.4 Contractor shall establish a customer service training program for all employees and complete the training within thirty (30) business days of the contract start. After the initial training, the Contractor shall ensure any new personnel complete the training within fourteen (14) business days. The Contractor shall maintain accurate records of this training requirement to include: the employee’s name and signature, date of completion topic of training, and instructor’s name. The Contractor shall maintain these records and provide them upon request by the CO/COR.

1.8.5 The Contractor shall remove from the site any individual whose continual employment is deemed to the Government to be contrary to the public interest or inconsistent with the best interest of the Government. All Contractor employees shall be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence or who presents other evidence from the DHS that employment is permitted.

1.8.6 QUALIFICATION REQUIREMENTS: Contracting personnel operating vehicles in performance of this contract will possess a valid Georgia State License for the vehicle size and type to be driven, (e.g. Class A, Class B, Class C, a valid Georgia Commercial Driver’s License (CDL), Class B, Endorsement P) with HAZMAT certification and will meet the applicable qualification of 49 CFR Part 391, Federal Motor Carrier Safety Regulations. There is no requirement for clerical employees to possess a CDL or HAZMAT certification.

A copy of all licenses must be made available to the CO and COR upon request. Contractor employed vehicle drivers will have no physical impairment to safely operate designated vehicles. The Contractor will ensure that all employees hired to operate a DMD forklift must first be enrolled into the “Forklift Operator” training program before authorizing employees to operate the Government-furnished forklift.

1.8.7 All Contractor employees are subject to and must pass a background investigation before being allowed on the Center. The requirements and forms to gain access to the Center will be forwarded by the COR to the Contractor, upon request.

1.9 KEY PERSONNEL

The following personnel are considered key personnel by the Government: Project Manager (PM), Alternate Project Manager (APM), and Quality Control Manager (QCM). Prior to assignment to the contract, the Contractor will submit resumes to the CO for key personnel and proposed replacements. Key personnel must meet the requirements specified in this section. and will be subject to the Contracting Officer’s review and approval.

1.9.1 Project Manager and Alternate Project Manager: The PM and APM positions are on-site, full-time, and will possess supervisory qualifications such as certifications, courses or previous supervisor positions held.

The PM and APM shall have the authority to execute business decision on behalf of the prime contractor.

If the PM or APM at the time of award is not the same individual identified in the proposal, the new candidates shall have equal or greater experience and qualifications than those identified in proposal. The PM and APM will not be the same individual as the approved Quality Control Manager. The PM and APM will be dedicated solely to this contract and may not perform duties for or associated with other contracts.

1.9.1.1 The Government will provide an on-site main office to be staffed by either the PM or the APM and daily staff required to support the requirements of this acquisition. PM or APM shall be on-site during the core duty hours of each training day and all other days and times as deemed necessary to fulfill the requirements of the contract. The PM or APM shall be on call twenty-four (24) hours a day to handle emergencies and shall ensure the CO is provided with specific contact numbers. The full-time on-site PM shall be dedicated solely to this operation and may not perform duties associated with other contracts. This individual shall be responsible for the overall management and coordination for the work under this contract and shall act as a central point of contact with the Government.

1.9.1.2 The PM shall possess a minimum of three (3) years of consecutive employment in a position with comparable responsibilities within the past five (5) years. The APM shall have previously had a minimum of two (2) years of consecutive employment in a position with comparable responsibilities within the past five (5) years. Both the PM and the APM shall be proficient in oral and written communications in English. The PM and APM shall be able to use a computer to communicate via email, retrieve reports and provide reports to the CO/COR. The PM and APM shall be able to use Microsoft Word and Excel.

1.9.2 Quality Control Manager (QCM): The QCM will not be the same individual as the approved Project Manager or Alternate Project Manager. The QCM will be dedicated solely to this contract and may not perform duties for or associated with other contracts. If the QCM at the time of award is not the same individual identified in the proposal, the new candidate shall have equal or greater experience and qualification than the QCM identified in the proposal. The QCM shall possess a minimum of three (3) years of consecutive employment in a position with comparable responsibilities in quality control management within the last five

(5) years. The QCM may not share other key management duties. The QCM shall be able to use a computer to communicate via email, retrieve reports and provide reports to the CO/COR. The QCM shall be able to read, write, speak and understand English and to use Microsoft Word and Excel.

1.9.3 Key Personnel Absences: If at any time the Project Manager, Alternate Project Manager, or Quality Manager will be absent for more than one (1) working day the COR and CO will be notified.

1.9.4 INSPECTION BY REGULATORY AGENCIES: Work described in the PWS is subject to inspection by other Government agencies. The Contractor shall provide personnel to accompany, assist, and cooperate in any FLETC, Federal, local, or state regulatory agency inspection or review teams. The Contractor personnel shall be knowledgeable concerning the work being inspected. The Contractor shall participate in responding to all requests for information, inspection or review findings by regulatory agencies, or other inspections scheduled through the CO/COR. Inspection support includes annual weapons inspection and property inventory.

1.9.5 Employee Roster: The Contractor will submit a written roster of all contract employees to the CO within ten (10) business days after contract award, at execution of option periods, and/or when changes occur. The roster will include the following: full name, position or duty assigned, anniversary date of employment, rate of pay, and identify if full-time or part-time employee.

1.10. QUALITY CONTROL PROGRAM: In accordance with FAR clause 52.246-4 Inspection of Services – Fixed-Price (AUG 1996), the Contractor will establish and maintain a complete quality control program that is acceptable to the Contracting Officer (CO), to assure the requirements of the contract are provided as specified in the PWS. The Contractor will develop and implement procedures to identify, prevent, and ensure non-reoccurring defective services. The Contractor’s quality control program is the means by which it assures their work complies with the contract’s requirements.

1.10.1. Quality Control Plan: The Contractor will develop a comprehensive written Quality Control Plan (QCP) that covers all work to be performed in this contract. The Contractor’s plan will identify areas to be inspected in accordance with the Performance Requirements Summary (PRS) (Technical Exhibit 1). See Part 6, paragraph 6.2 Quality Control Plan submission.

1.10.2. Contractor Inspections: The contractor will have the Quality Control Manager (QCM), or the Alternate Program Manager (APM) if the QCM is not present, conduct a walk-thru inspection of a random sample 30% of services, at a minimum.

1.10.3. Contractor Inspection Records: In accordance with FAR Subpart 46.202-3 Standard Inspection Requirements, the Contractor will maintain a file throughout the term of this contract of all quality control inspections, inspection results, and any correction action required. This file will be the property of the Government and will be made available to the Contracting Officer’s Representative (COR) and CO as requested during regular working hours. The file will be turned over to the COR and CO within ten (10) calendar days after completion of the contract.

1.10.4. Contractor Inspection Reports: The quality control monthly report the random inspection sample results of all services, to include identified defects, will be captured in a monthly report that will be provided by the contractor to the COR on the fifteenth day of the month. The Contractor will develop corrective actions for trends identified defects and schedule follow-up inspections with the COR for the following month. The quality control inspection monthly report will include, at a minimum:

• Trends identified with recommended correction action.

• The number of items signed out (equipment issued).

• Statistics on number of vehicles utilized for classes (vehicle replacements conducted under PWS paragraph 5.3.1).

• Statistics with regard to the cone replacement conducted throughout the reporting month to assist with follow-on Government purchase requirement.

• Fuel usage report by vehicle tag.

• Number of vehicles sent to the Asset and Logistics Management (ALM) garage with a Vehicle

Repair Request; and,

• Monthly Fire Extinguisher Check.

1.11. QUALITY ASSURANCE: In accordance with FAR clause 52.246-4 Inspection of Services – Fixed-Price (AUG 1996), each phase of the services rendered under this contract is subject to Government inspection during the Contractor’s operations and after completion of the tasks. After each inspection, the Contractor will be advised of any unsatisfactory condition(s) for which the contractor is responsible. The Contractor will correct deficiencies promptly and, by written report to the CO, will address corrective and preventative actions taken.

The Government’s Quality Assurance Surveillance Program is not a substitute for Quality Control by the Contractor.

1.11.1. Contracting Officer’s Representative Duties: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP) (Attachment 3). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. The Government appointed COR is required to ascertain whether or not the DTSS provided by the Contractor is at an acceptable level and in conformance with the terms and conditions of this contract. After each inspection, the Contractor will be advised of any unsatisfactory conditions for which he/she is responsible. The Contractor will correct such deficiencies promptly and, by written report to the CO, will address corrective/preventative actions taken. The COR may conduct contractor performance surveillance and document any noncompliance, however only the CO make take formal action for unsatisfactory performance. The COR will be designed at contract award and a list of COR duties and authority will be furnished to the Contractor.

1.11.2. Government Quality Inspection: The Government will inspect the services required herein in accordance with FAR clause 52.212-4, Contract Terms and Conditions – Commercial Items. The parties to this contract agree that the Contractor, as a result of the contractual obligation to supervise the personnel furnished and oversee the quality of their performance, will be conclusively presumed to have actual knowledge of work not performed, and that therefore, a written noticed will be a prerequisite for withholding payment of assessing liquidated damages for non-performed service(s).

1.11.3. Nonconforming Services: The Government reserves the right to reduce the Contractor’s invoice, or otherwise withhold payment, for any individual item of nonconforming contract service observed. The Government will develop a statistically confident sample of required service items, to which the Government may apply statistical extrapolation techniques to the Contractor’s performance to determine total payment due as outlined in the Performance Requirements Summary Acceptable Quality Level (AQL) (Technical Exhibit 1).

1.11.4. Failure to Perform Services: The Government reserves its rights under the Inspection of Services and default or termination FAR clauses, 52.246-4, Inspection of Services – Fixed-Price (AUG 1996). Any reductions pursuant to the PRS will reflect the reduced value of services to be performed under the contract.

The Contractor will not be relieved of full performance of the services hereunder and may be terminated for default based upon inadequate performance of services, even if a reduction was previously taken for any inadequate performance.

1.11.5. Performance Documentation: In addition to inspection documentation on specific tasks required by the Contractor, the following general aspects of contract performance will also be documented and reported in Contractor Performance Assessment Rating System (CPARS in accordance with FAR Subpart 42.15, Contractors Performance Information, the Contractor’s record of conforming to contract requirements and to standards of good workmanship the Contractor’s adherence to contract schedules, including the administrative aspects of contract performance, the Contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the Contractor’s concern for the interest of the customer.

This information may be shared with other Government Agencies and used for evaluation purposes for future contract award consideration.

1.11.6. Performance Meetings: The Contractor’s representatives will meet with the COR bi-weekly during the first month of the contract. Thereafter, meetings will be as often as determined or agreed to by the Contracting Officer, but no less than monthly for the first three months of the contract. A mutual effort will be made to resolve all identified issues. The Contractor will provide written minutes of any such meetings. Should a dispute of any portion of the minutes be identified, such non-concurrence will be provided to the meeting participants within 5 business days following receipt of the minutes.

1.12. SAFETY PLAN: See Part 6, Paragraph 6.4 Safety Plan submission requirements.

1.13. POST AWARD CONFERENCE: The Contractor will attend a post award conference convened in accordance with FAR Subpart 42.5 Post-award Orientation, no later than seven (7) days after contract award.

Meeting may be conducted via electronic means (i.e. Microsoft Teams).

1.14. PERSONNEL TRAINING: The Contractor is required to provide an ongoing employee training program on Safety and Environmental requirements that will continue for the duration of this Contract and any extensions. This in-service training will include refresher training semiannually as a minimum. The Contractor will develop a roster with the following information: date, class subject and title, names of attendees, length of class instruction, and type of audio & visuals used. The Contractor will submit the roster to the COR within five (5) working days of the training completion. The Contractor will ensure all employees are trained on proper procedures for hazardous material handling required for successful performance of contract requirements. Contractor personnel will keep work areas clean. Storage areas will be clean and organized, free of accumulated waste material, rubbish, tools, scaffolding equipment, and materials.

1.14.1. Training Schedules: The Government will provide the Contractor access to schedules located on the FLETC Student Administration and Scheduling System (SASS) site located on the FLETCnet, which the Contractor will use in projecting his/her requirements under this contract. The Contractor is responsible for supporting any Government changes made to the SASS schedule on the FLETCnet. Due to the flexibility of range and personnel requirements, the schedule may change with very little notice; therefore, the SASS Site Schedule is the “Official Schedule”.

1.15. GREEN PROCUREMENT: The Contractor will use, to the maximum extent practicable, green procurement which is the purchase of environmentally preferable products and services in performance of this contract. Green procurement refers to energy efficient, water efficient, bio-based, and environmentally preferable, non-ozone depleting and recoverable materials. Refer to 2009-02, Designated Green Products for Federal Procurement in para 6.2. Directives and Policies.

1.16 PROJECTED WORKLOAD

The projected workload for this contract is delineated in the form of historical data (Technical Exhibit 3). The workload volume is subject to the fluctuation in the number of students attending the various number and types of training programs.

PART 2. DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS

Acceptable Quality Level (AQL): The allowable leeway from a standard that can occur before the Government will reject the specific service. The number of defects in a lot (or the maximum percent defective in a lot) that, for the purposes of sampling, may occur before the Government will affect the price computation system in accordance with the Performance Requirements Summary (PRS) and the Inspection of Services Clause. An AQL does not allow the Contractor to knowingly offer defective service but implies that the Government recognizes that defective performance sometimes happens unintentionally. If the percent of defective performance does not exceed the AQL, the service will not be rejected by the Government. The Contractor, however, must re-perform the defective service when possible. The AQL limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

Accountability: The basic obligation imposed by law, lawful order, or regulation, of a person to keep an accurate record of property, documents, or funds. The person having this obligation may or may not have actual possession of the property, documents, or funds. Accountability is primarily concerned with maintaining records. As a minimum, these records should show debits, credits, and available balances on hand or in use.

Records showing quantities due out and/or due-in are part of the accountability records. Contractor accountability shall insure an accurate audit trail for each item of Government Furnished Property/General Services Administration (GSA) Vehicle Listing for which the Contractor is responsible.

Accountable Property: Any Government furnished property that is valued more than $1,500.00.

Buy American Act (BAA): The Buy American Act restricts the purchase of supplies that are not domestic end products. The BAA uses a two (2) part test to define domestic end products: 1) the article must be manufactured in the United States, and 2) the cost of domestic components must exceed 50 percent of the cost of all the components.

Contract: A written mutually binding legal agreement between two or more parties that is enforceable by law.

Contract Discrepancy Report (CDR): A form initiated by the COR when any service is judged unsatisfactory. The CDR is a formal, written document used to notify the Contractor of non-conformance or lack of performance of contract work.

Contract Line-Item Number (CLIN): A specific unit of work to be performed by the Contractor as a pay item listed within the contract.

Contracting Officer (CO): An agent of the Government with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings. The only individual who can legally bind the Government.

Contracting Officer Representative (COR): An employee of the U.S. Government appointed by the CO to provide technical guidance. Such appointment will be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Contractor (CR): An entity, public or private, providing the services specified by the Government and described in this solicitation or in the subsequent award document administered by the Government.

Contractor Furnished Property: Contractor provided equipment, tools, supplies, materials, and services (except those items identified as GFP in Part 3) necessary to perform all the required services.

Customer Complaints: One of the criteria used to monitor the Contractor’s performance.

Cure Notice: The CO shall send a "cure notice" prior to terminating a contract for any reason, such as the Contractor's failure to perform some provision of the contract or failure to make progress so as to endanger performance of the contract. The Contractor shall have a period of ten (10) calendar days by which to "cure" the failure.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Downtime: Downtime is the time that a vehicle or other equipment is out of service for repairs, maintenance, or awaiting parts. The workweek used to compute downtime is based on a 24-hour day and a 365-day year (no exceptions for Holidays). Vehicles and equipment that are out of service due to safety recalls are included in the downtime computations. Downtime begins when the vehicle is removed from service and ends when the user is notified that the vehicle is ready to return to service.

Emergency Road Service: Emergency road service is a response necessary to retrieve, provide services, or repair of a vehicle or equipment.

Electronic Product Environmental Assessment Tool (EPEAT): The global ecolabel for the IT sector.

EPEAT helps purchasers, manufacturers, resellers, and others buy and sell environmentally preferable electronic products. Subpart 23.7 of the Federal Acquisition Regulation (FAR) requires federal agencies to procure environmentally sustainable electronic products.

Energy Conservation Measures (ECM): The reduction of energy cost that meets regulatory requirements for the decrease of greenhouse gases.

Energy Savings Performance Contract (ESPC): FLETC has been mandated to reduce its energy and water consumption significantly with additional mandates in future years. In order to accomplish the mandated energy savings requirements, an ESPC has been implemented throughout the FLETC Centers. With the ESPC contract, FLETC is able to reduce energy cost and meet regulatory requirements for reduction of greenhouse gases.

Fair Wear and Tear: The amount of damage, depreciation or loss that is expected to occur even when an item is used competently and with care and proper maintenance and for its intended purpose.

Government Furnished Property (GFP): Facilities, equipment, and services in the possession of the Government or acquired by the Government and subsequently made available to the Contractor for the performance of work under this contract.

Government Furnished Space: Government provided space as necessary to perform all the required service.

Inventory: A detailed list of all the items in open and unopened stock at all locations that includes nomenclature, sizes, quantities, unit of issue, building, location, and minimum reorder points.

Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Lot Size: The total number of product or service outputs in a surveillance period from which a sample is to be drawn and inspected to determine performance in accordance with the standard, as defined in the AQL column of the PRS.

Minor Repair or Replacement: Minor repair is a maintenance function which restores individual parts, components, or assemblies of an equipment unit to a safe, serviceable condition by adjustment, replacement of component parts or materials.

Monthly Report: Monthly reporting shall reflect activity through the last day of the month. Reports must be submitted in a manner to reach the CO by midnight, Eastern Standard Time on the fifth calendar day after the end of the month or as specified within the contract.

Non-Training Days: Days in front of or behind Christmas and Thanksgiving that occupants are given breaks in training to celebrate the holiday.

Option: A unilateral right in a contract by which, for a specified time, the Government may elect to purchase additional supplies or services called for by the contract or may elect to extend the term of the contract.

Out of Service: An out of service vehicle is any vehicle that is not available for dispatch for any reason at any given time. Out of service vehicles will include those that are awaiting or undergoing repair for equipment faults and those that are awaiting or undergoing scheduled preventive maintenance or safety services. Out of service time will continue while the vehicle awaits or receives maintenance until the repair of service is completed and the vehicle is returned to operations for dispatch.

Performance Requirements Summary (PRS): A condensed listing of tasks, standards, AQL’s, surveillance methods, and the relative value of the services or products required by the PWS. The PRS identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

Performance Standards: The results-oriented measure that describes the level of the performance expected for a particular job element. It prescribes what the Contractor is expected to produce in such dimensions as quality and timeliness.

Performance Work Statement (PWS): The document that describes the work to be performed, including results or outputs and required performance standards. The PWS is the basis for the resulting solicitation and the Government’s proposal for performing the standard work.

Phase-In Period (PiP): The period between Contract award and the beginning of the period of full performance.

Phase-Out Period (PoP): The last month of final performance period for current contract and the month prior to the beginning of the new contract period of performance.

Physical Inventory Count: A manual count performed to determine and document the on-hand sizes and quantities of an item or group of items.

Project Manager (PM): The Contractor Representative who acts as the Point of Contact (POC) with the Government and coordinates contract management with the authority and responsibility to commit and make decisions on behalf of the Contractor.

Physical Security: Actions that prevent the loss or damage of Government property.

Preventive Maintenance Program (PMP): Preventive Maintenance Program consists of the care, servicing, and maintaining equipment and facilities in a satisfactory operating condition by providing for systematic inspection, detection and correction of incipient failure either before they occur or before they develop into major defects.

Property Control Plan (PCP): A plan that the Contractor is required to submit to the Government describing the management of Government Furnished Property (GFP) in their possession, as stated in Government Property Clause 52.245-1.

Quality Assurance (QA): The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control (QC): All necessary measures taken by the Contractor to assure that the quality of an end product or service will meet contract requirements.

Quality Control Plan (QCP): A written narrative outlining the process by which the Contractor shall conduct its quality control to ensure that its performance meets the requirements specified in the PWS.

Random Sampling: A sampling method in which each service output in a lot has an equal chance of being selected for inspection. By this method of surveillance, a few individual items, selected at random, are examined and a conclusion drawn about the entire lot.

Recurring Services: A service identified in this contract as being performed on a recurring, periodic or standing basis.

Safe and Serviceable: Safe and serviceable is the satisfactory operating and physical condition of the vehicle which is achieved only through such maintenance necessary to ensure dependable and mechanically efficient motor transport service. Only vehicles that have been inspected per the DMD Vehicle Inspection Check Sheet (Technical Exhibit 4) and passed are considered safe and serviceable.

Safety Data Sheets (SDS): Formerly known as Material Safety Data Sheets (MSDS). A document that contains information on the potential health effects of exposure to chemicals, or other potentially dangerous substances, and on safe working procedures when handling chemical products. It is an essential starting point for the development of a complete health and safety program. It contains hazard evaluations on the use, storage, handling and emergency procedures related to that material. The SDS contains much more information about the material than the label and it is prepared by the supplier. It is intended to tell what the hazards of the product are, how to use the product safely, what to expect if the recommendations are not followed, what to do if accidents occur, how to recognize symptoms of overexposure, and what to do if such incidents occur.

Sample: One or more service outputs drawn from a lot. The number of outputs to be inspected under a QA system.

Show Cause Notice: The "show cause" notice is issued when the Contractor has failed to act on a cure notice already sent. The show cause notice advises the Contractor of the consequences of a termination and asks the Contractor to "show cause" why the contract should not be terminated.

Subcontractor: One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Sub-Contractor.

Student Administration and Scheduling System (SASS): The registration and scheduling software used by FLETC to register students, schedule classes and programs, maintain transcripts, other student’s records, etc.

Surveillance: The process of monitoring Contractor performance, either by direct evaluation, observation, or other information sources.

Termination for Convenience (T4C): Termination for convenience is the Government's unilateral contractual right to partially or completely terminate a contract without being required to pay damages, despite full Contractor compliance with contractual obligations.

Termination for Default (T4D): Termination for default cause closely resembles a common law breach of contract in which one party fails to live up to its obligations. The Government has a contractual right to partially or completely terminate a contract because of a contractor’s lack of performance or improper performance.

Workday: The number of hours per day the Contractor provides services in accordance with the contract.

Work Week: Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR - Alternate Contracting Officer's Representative ALM - Asset and Logistics Management APM - Alternate Project Manager AQL - Acceptable Quality Level BAA - Buy American Act BLDG (Bldg.) - Building CDR - Contract Discrepancy Report CFP - Contractor Furnished Property CFR - Code of Federal Regulations CISO – Chief Information Security Officer CLIN – Contract Line-Item Number CO - Contracting Officer COR - Contracting Officer Representative CSO – Chief Security Officer CUI – Controlled Unclassified Information DHS - Department of Homeland Security DMD - Driver and Marine Division DTSS – Driver Training Support Services EPEAT – Electronic Product Environmental Assessment Tool e-QIP – Electronic Questionnaire for Investigation Purposes ESB - Environmental and Safety Branch FAR - Federal Acquisition Regulation FLETC - Federal Law Enforcement Training Centers FLETCnet - Federal Law Enforcement Training Centers Network FOUO – For Official Use Only GFE - Government Furnished Equipment GFP - Government Furnished Property GFS – Government Furnished Space GSA - General Services Administration

IT – Information Technology LPRs – Lawful Permanent Residents MBI – Minimum Background Investigation NAC – National Agency Check NACI – National Agency Check with Written Inquiries OCI - Organizational Conflict of Interest ODC - Other Direct Costs OPM – Office of Personnel Management OSHA – Occupational Safety and Health Act OSPR – Office of Security and Professional Responsibility OSPR/PHY – OSPR Physical Security Program PCP – Property Control Plan PCII – Protected Critical Infrastructure Information PII – Personnel Identity Information PiP – Phase-In Period PIV – Personal Identity Verification PoP - Phase-Out Period PO - Partner Organization POC - Point of Contact PRO – Procurement Division PRS - Performance Requirements Summary PM - Project Manager PWS - Performance Work Statement QA - Quality Assurance QAP - Quality Assurance Program QASP - Quality Assurance Surveillance Plan QC - Quality Control QCP - Quality Control Program SASS - Student Administration & Scheduling System SBU – Sensitive but Unclassified Sensitive PII – Sensitive Personally Identifiable Information SDS – Safety Data Sheets SOP - Standard Operating Procedures TE - Technical Exhibit T4C – Termination for Convenience T4D – Termination for Default VMIS -Vehicle Management Information System

PART 3. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, SPACE, OR SERVICES

(GFP/E/S/S)

The Government retains the right to utilize any and all government furnished property whenever necessary, with the understanding its usage will not adversely impact contractor mission.

3.1. Government Furnished Services: The Government will provide the following services in support of this requirement:

3.1.1. Training: The Government will provide periodic and refresher training in accordance with FLETC’s policy on: Property Management, Spill Control and Countermeasures, Pollution Prevention, Hazardous Waste Management, Safe Weapons Handling, Issuing and Storage, Computer and Network Security, Forklift Operator, FLETCnet, SASS, Active Threat Response, and computer security training at no cost to the Contractor. The Contractor will be given five (5) workdays notice prior to the training being conducted. Contractor’s employees, whose responsibilities are applicable to the training being offered, will attend scheduled training with no additional cost to the Government.

3.1.1.1 IT Security Awareness Training (See also H.33): Contractor and subcontractor personnel must be aware of and exhibit strict adherence to FLETC Information Technology Security policies and regulations. All contractor and subcontractor employees entering FLETC and requiring access to FLETC IT systems and resources. In accordance with FLETC policy, all IT system users must complete initial IT security training and must acknowledge FLETC IT system rules of behavior prior to gaining systems access. Contractor personnel requiring access must receive the prescribed training before initial access will be granted and annually thereafter until access is no longer required. The Contractor shall deliver to the CO and IT Security a training report within the first 30 days of performance. The report shall be provided in Microsoft Excel format and contain the Company Name, Employee Name, Date, and Date of Training. The Contractor shall verify accuracy of information submitted on the report.

3.1.1.2 Active Shooter Training (See also H.35): All Contractor personnel (including subcontractors or any representative of the Contractor) entering FLETC shall be provided Active Shooter Threat training. The training shall consist of viewing Government-provided digital training that will be provided at time of award.

3.1.1.3 Forklift Training: All Contractor personnel who will be required to operate a forklift in the performance of their duties under this contract shall receive Forklift Training. Operator Certification or Requalification will take place in accordance with ALM Certification/Recertification guidelines, normally every two years.

3.1.1.4 Safety & Environmental Training: All on-site Contractor personnel shall complete annual FLETC sponsored safety and environmental familiarization training commensurate with the type of work the employee performs on-site under this contract. This training is needed to convey basic instruction on FLETC Safety and Environmental Programs.

3.1.1.5 Security Training.

a. General. All Contractor personnel (including subcontractors or any representative of the

Contractor) entering the Federal Law Enforcement Training Centers (FLETC) shall be provided Security training prior to performing on FLETC. Training material will be provided by the Government at time of award.

b. Training. Security training shall be provided by the Contractor (within 30 days of initial contract performance and semi-annually thereafter) for Contractor and subcontractor personnel, and applicable representatives requiring access to FLETC. Training shall consist of the viewing of a Government-provided video (Security Orientation for Contractors) to be provided to the Contractor upon award that outlines the major security references and requirements for the Contractor. All Contractor and subcontractor personnel requiring access to FLETC shall review the Government-provided material. Contractor supervisory personnel will ensure that Government-provided material is available for review by any contractor employee.

c. Contractor and subcontractor personnel requiring access to FLETC for a period of six (6) months or more shall also view the Government-provided Security Orientation for Contractors Video at the required reporting timeframes specified below.

d. Contractor and subcontractor personnel requiring access for less than six (6) months shall review the Government-provided material Attachment 6 provided to the Contractor upon award.

e. Reporting. The Contractor shall deliver to the CO a Security Training List within the first 30 days of performance, and semi-annually on the first day of October and April. The Security Training List shall be provided in Microsoft Excel format, and include - Company Name, Contract Number, Employee Name, Date Employee Reports on Center, and Date of Training.

The standardized format is Attachment 5.

f. Certification. The Contractor shall certify information submitted on the Security Training List is accurate. The Contractor shall designate an authorized representative for certification purposes.

All new Contractor and Subcontractor personnel requiring access to FLETC shall be trained within the first thirty days of reporting for duty and annually thereafter. If any employee violates these policies and regulations, the employee shall be subject to removal from FLETC.

3.1.2. Telephone Line: The Government will provide telephone communication services consisting of one telephone line to conduct official business. The telephone line will not allow for long distance calling. It will be the Contractor’s responsibility to provide a telephone to be used for long distance calling.

3.2. Government Furnished Space: The Government will provide the following space for use during performance of this requirement:

3.2.1. Equipment Issue: An Equipment Issue Room, located in Building 210 room G22, 750 sq. ft., management office C-9, 290 sq. ft., and a metal shed (12’ x 16”) will be provided to the Contractor for use in performance of this contract.

• The Contractor will assume responsibility for safekeeping those portions of the facility provided for their use and will take necessary precautions to prevent fire hazards, odors, accumulation of toxic fumes, and vermin. Upon completion of the contract, these facilities will be returned to the Government in the same condition except for reasonable fair wear, and tear.

• At the end of the contract, the Contractor will correct damages to the facility other than fair wear and tear noted during the contract start joint inventory. If the discrepancies are not corrected the cost of correcting the discrepancies will be deducted from the final payment to the Contractor.

3.2.2. Environmental and Safety: The Contractor will coordinate directly with the Facilities Management Division (FMD) and Environmental and Safety Division (ESD), if applicable, for oil, gas, and water leaks or power failures that may affect the environment and safety of personnel or Government property. The emergency repair number is extension 2413, during normal business hours. All after hour emergencies will be referred to the FLETC Security, extension 2461. Contractor will notify CO/COR immediately after notification to FMD and ESD.

3.2.3. Work Requests: The Contractor will submit all other facility work requirements in using a Work Order Request FTC-FMD-01 (Technical Exhibit 6), to the COR and CO for approval and submission to FMD. Facility repair is a government furnished service.