2 Final AWC Gap Analysis Report.pdf

Aviation Weather Center Approval/Initial Release Date: 11/08/2010 Revision Level/Date: Page 10 of 22

Appendix A: Summary of Gap Analysis Management System Status

ISO 9001:2008

Quality Management System Requirement(s) Element

Reference Numbers

Current State

Comment

4.1 General Requirements Current management system does

not fully meet the requirements of the International Standard in the areas identified below.

4.1 Control of Outsourced Processes Methods of control for identified outsourced processes are in place.

4.2.1 Documentation Requirements Not all required documents are available.

4.2.2 Manual and Reference to Documents No quality manual is available.

4.2.3 Control of Documents Documentation team is working

on a great plan, however currently not all documents are identified or controlled, and there is not a document control procedure in place.

4.2.4 Control of Records Records retention is defined in a

NOAA records handbook, however, all records required by the QMS have not been identified, the location identified, or their retention times specified. There is no documented procedure in place for records control.

Revision Level/Date: Page 11 of 22

ISO 9001:2008

Quality Management System Requirement(s) Element

Reference Numbers

Current State

Comment

5.1 Management Commitment Top management showed

commitment to the development and implementation of the quality management system and continually improving its effectiveness.

5.2 Customer Focus A customer focus was observed

throughout AWC.

5.3 Quality Policy Mission Statement meets all

requirements except commitment to Continual Improvement

5.4.1 Quality Objectives Many goals are in place however

it is not clear how they are measured or how they are aligned with the quality policy (mission statement).

5.4.2 Quality Management System Planning Strategic Planning Process and plans are in place to achieve objectives, and plans are in place for managing change (to new computer system for example).

5.5.1 Responsibility and Authority Position descriptions, performance plans, NTOPs specify roles and responsibilities.

5.5.2 Management Representative Pat Murphy has been appointed management representative.

5.5.3 Internal Communication Many methods are in place; staff meetings, E-Mail, all hands meetings, performance reviews.

Revision Level/Date: Page 12 of 22

ISO 9001:2008

Quality Management System Requirement(s) Element

Reference Numbers

Current State

Comment

5.6. Management Review Management Team meets

weekly, however the meetings are addressing immediate issues rather than analyzing data to identify actions required.

Management review requirements are not being fully addressed.

6.2 Human Resources Competence There is not a clear method to ensure on-going competency requirements are met. The competency requirements of the Aviation Support Branch are not documented. It is not clear how training effectiveness is determined.

6.3 Infrastructure The infrastructure controlled by

AWS is determined, maintained, and controlled. The facility, maintained by GSA, especially power and emergency generation, may have a maintenance problem. It is not clear if AWC can or should address this.

6.4 Work Environment Operators can modify their work

station environment for all aspects, including lighting.

Temperature cannot be controlled at the workstation level but appears to be within an acceptable range.

Revision Level/Date: Page 13 of 22

ISO 9001:2008

Quality Management System Requirement(s) Element

Reference Numbers

Current State

Comment

7.1 Planning of Product Realization This requirement has been incorporated into the new and enhanced product development process Quality objectives for new or modified products or processes are not fully defined in all cases.

7.2.1 Defining Requirements for Product In place

7.2.2 Reviewing Requirements for Product In place

7.2.3 Customer Communication In place

7.3. Design and Development Process In place

7.3.7 Control of Design and Development Changes Changes are tracked, verified and validated.

7.4.1 Purchasing Process Processes are in place.

7.4.2 Purchasing Data The process is in place.

7.4.3 Verification of Purchased Product The process is in place.

7.5.1 Control of Production and Service Provision The process is in place.

7.5.2 Validation of Processes for Production and

Service Provision

Processes are in place.

7.5.3 Identification and Traceability The process is in place.

7.5.4 Customer Property The process is in place.

7.5.5 Preservation of Product Methods are in place to ensure

product is distributed per requirements.

Revision Level/Date: Page 14 of 22

ISO 9001:2008

Quality Management System Requirement(s) Element

Reference Numbers

Current State

Comment

7.6 Control of Monitoring and Measuring

Equipment

There is little equipment used for monitoring and measuring.

Computer models are verified before use and periodically after that.

8.2.1 Customer Satisfaction There are multiple methods to

obtain customer feedback.

However, the method for analyzing and using this information is not formalized.

8.2.2 Internal Audits AWC does not conduct internal

reviews at planned intervals and reviews do not evaluate all processes. A documented procedure is not in place.

8.2.3 Monitoring and Measuring of Process The organization has not applied suitable methods for monitoring and, where applicable, measurement of the QMS processes. These methods must demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action must be taken, as appropriate.

Revision Level/Date: Page 15 of 22

ISO 9001:2008

Quality Management System Requirement(s) Element

Reference Numbers

Current State

Comment

8.2.4 Monitoring and Measuring of Product An automated checking system identifies if a product is late and reports are generated on a routine basis. The capability to check some content and format is available to forecasters as well.

It is not clear if information resulting from the content and format check is maintained.

8.3 Control of Nonconforming Product It is not clear if data is gathered for products that fail the check initiated by the forecasters as described above. Also it is not clear that corrected items from those checks are re-checked.

8.4 Analysis of Data A clear method to analyze data

has not been established.

8.5.1 Continual Improvement The NTOP is the method used for

continual improvement.

8.5.2 Corrective Action There is not a documented

procedure addressing the requirements of ISO 9001 for corrective action. No method is in place for determining when issues would be elevated from correction to corrective action.

It is not clear how effectiveness of corrective actions is confirmed, and that records of the method for determining effectiveness are maintained.

Revision Level/Date: Page 16 of 22

ISO 9001:2008

Quality Management System Requirement(s) Element

Reference Numbers

Current State

Comment

8.5.3 Preventive Action Preventive action occurs during

the design and development process and results were observed in FAA’s Safety Risk Management Document (SRMD).

A documented procedure for preventive action is needed to meet ISO requirements.

Revision Level/Date: Page 17 of 22

Appendix B: Matrix of Client Processes and the ISO 9001:2008 Requirements

ISO 9001:2008

Quality Management

System Requirement(s)

Element

AWC Organizations

Ce nt er

D ir ec to r/ D ep ut y

O pe ra ti on s

D om es ti c an d In te rn at io na l

Br an ch

A dm in is tr at iv e

Su pp or t

W ar ni ng

O ff ic vi at io n Su pp or t Br

Sc ie nc e

O pe ra ti on s

O ff

El ec tr on ic s

Sy st em s

A dm in is tr at or

Co ra ct

Su pp or t

D oc um en t Co nt ro l T ea m

4.1 X X X

4.2.1 X

4.2.2 X

4.2.3 X

4.2.4 X X

5.1 X

5.2 X

5.3 X

5.4.1 X

5.4.2 X

5.5.1 X

Revision Level/Date: Page 18 of 22

ISO 9001:2008

Quality Management

System Requirement(s)

Element

AWC Organizations

Ce ec to r/ D ep ut y

O pe ra ti on s

D om es ti c an d In te rn at io na l

Br in is tr at iv e

Su pp or t

W ar ni ng

O ff at io n Su pp or t Br nc ra ti on s

O ff tr on ic s

Sy st em s

A dm in is tr or t

D oc um en t Co nt ro l T

5.5.2 X

5.5.3 X

5.6.1

X

5.6.2 X

5.6.3 X

6.1 X

6.2.1 X

6.2.2 X

6.3 X X X

6.4 X X X

7.1 X

7.2.1 X

Revision Level/Date: Page 19 of 22

ISO 9001:2008

Quality Management

System Requirement(s)

Element

AWC Organizations

Ce ec to r/ D ep ut y

O pe ra ti on s

D om es ti c an d In te rn at io na l

Br in is tr at iv e

Su pp or t

W ar ni ng

O ff at io n Su pp or t Br nc ra ti on s

O ff tr on ic s

Sy st em s

A dm in is tr or t

D oc um en t Co nt ro l T

7.2.2 X

7.2.3 X

7.3.1 X

7.3.2 X

7.3.3 X

7.3.4 X

7.3.5 X

7.3.6 X

7.3.7 X

7.4.1 X X

7.4.2 X X

7.4.3 X X X

7.5.1 X

Revision Level/Date: Page 20 of 22

ISO 9001:2008

Quality Management

System Requirement(s)

Element

AWC Organizations

Ce ec to r/ D ep ut y

O pe ra ti on s

D om es ti c an d In te rn at io na l

Br in is tr at iv e

Su pp or t

W ar ni ng

O ff at io n Su pp or t Br nc ra ti on s

O ff tr on ic s

Sy st em s

A dm in is tr or t

D oc um en t Co nt ro l T

7.5.2 X

7.5.3 X

7.5.4 X

7.5.5 X

7.6 X

8.1 X

8.2.1 X

8.2.2 X

8.2.3 X X X X X X X X X X

8.2.4 X X

8.3 X X

8.4 X

8.5.1 X X

Revision Level/Date: Page 21 of 22

ISO 9001:2008

Quality Management

System Requirement(s)

Element

AWC Organizations

Ce ec to r/ D ep ut y

O pe ra ti on s

D om es ti c an d In te rn at io na l

Br in is tr at iv e

Su pp or t

W ar ni ng

O ff at io n Su pp or t Br nc ra ti on s

O ff tr on ic s

Sy st em s

A dm in is tr or t

D oc um en t Co nt ro l T

8.5.2 X X

8.5.3 X X